productcaregroup.com Reviews 

6,993
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often going above and beyond to ensure satisfaction. Many highlight the exceptional service, noting the care taken with products and property, even in challenging situations. People are very satisfied with the delivery service, which is often described as swift, efficient, and on time, with drivers providing clear instructions and assistance. However, some customers also noted issues with customer service, experiencing failed deliveries due to items not being loaded or drivers unable to find addresses, leading to significant delays and frustration. A few other people also felt that communication was poor, with some instances of unhelpful or condescending responses from support staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising their professionalism, helpfulness, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the professionalism, friendliness, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Users describe positive interactions with product, highlighting careful delivery and installation of... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the excellent care, attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Product Care Group. Giuseppe arrived on time, quickly fitted my new Miele oven, removed the old one, and completed everything with no fuss at all. He was efficient, professional... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

What an exceptional service from Nicolae Perca - I cannot thank him enough for his attention to detail and customer care, if you have any sort of employee award scheme he deserves one - what an incred... See more

Rated 5 out of 5 stars

Colin & Connor delivered and installed my Miele dishwasher. Both engineers arrived as arranged, were efficient & knew exactly how to install the new machine and fitted the kitchen unit facing onto... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(6,993)

2,627 reviews in the last 12 months

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Rated 5 out of 5 stars

1st Class Delivery Team

We ordered a Fridge Freezer from Costco which was delivered by Product Care. The communication was great and explained when they would deliver the item. My only complaint was they never called ahead of their arrival but we were at home so it wasn't a problem.
Upon arrival I was greeted by the crew who were both very friendly and polite. They came to look at where to bring the Fridge Freezer and were careful and respected our property throughout. They did a 1st class job and explained everything to us leaving our property as they found it. An all round 1st class experience

July 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Top quality service from our delivery guy

Gurpreet delivered our new tumble dryer today and was very professional from start to finish. He took time to unpack and show me the item before moving into its place, making sure it was level and testing it out. He then took responsibility for taking away all the packaging and old appliance. All done with a great attitude and a friendly demeanour.

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Failed Delivery without notice. Disrespectful.

I was informed via email that the delivery of a washing machine I purchased would be delivered within a time frame (16:00H and 18:00) today (Saturday the 4th of July; but I got a call at 10:01 AM today from a team member within the Delivery Product Care Team asking if I was available to receive the product 2 hours after the call; which I said yes to.
As I write this review, I am still waiting to receive the washing machine, and as I continue to wait, the progress delivery window shows unsuccessful; which is questionable as I have been waiting near the entrance for this delivery since 10:01 AM.
This is disrespectful.

Thank you.

July 4, 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1072986.

Kind regards,

Product Care Customer Engagement Team

Rated 5 out of 5 stars

Gurpreet great service very difficult…

Gurpreet great service very difficult job getting the chest freezer through the porch doors very helpful in every way put the freezer into the shed was very careful made sure no damage come to it and also took all the packaging away with him spent atleast 20-30minutes here trying to get it through the door taking his time

July 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Five stars

Tim & Joe were wonderful, went above and beyond to get my fridge freezer into my flat even with the awkward angle of the stairs, good interaction, arrived on time.

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional service - Nicolae is a legend

What an exceptional service from Nicolae Perca - I cannot thank him enough for his attention to detail and customer care, if you have any sort of employee award scheme he deserves one - what an incredible approach and attitude, nothing was too much trouble and he offered incredible customer service and care, rarely seen these days! Truly impressed and wouldn’t hesitate to highly recommend! Thank you Nicolae!

July 3, 2026
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Rated 5 out of 5 stars

Great Delivery

This guy, Iuliah, amazing . Friendly, considerate and hardworking. Delivered a tumble dryer and fridge carefully. Checked that both were working. Top guy, thank you. Oh and even took the rubbish, thank you.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Product Care…

Excellent service from Product Care Group. Giuseppe arrived on time, quickly fitted my new Miele oven, removed the old one, and completed everything with no fuss at all. He was efficient, professional, and made the whole process very straightforward. I would happily recommend both Giuseppe and Product Care Group.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery

I. Murgulet delivered our fridge this morning and was on time and super helpful and friendly. Thank you!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Ryan Hill and Ethan

Thanks to Ryan Hill and Ethan, delivered out new washing machine earlier than the expected time slot. Friendly guys, very polite, thanks again!

July 3, 2026
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Rated 5 out of 5 stars

Easiest Delivery ever. Well done Geeret

What a great company. Geeret was such a friendly guy. He installed the freezer for us and took all the packaging away, at no extra cost. Based on this experience, I will be using this company again. Thank you Geeret

July 3, 2026
Unprompted review

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