Excellent service from Product Care Group. Giuseppe arrived on time, quickly fitted my new Miele oven, removed the old one, and completed everything with no fuss at all. He was efficient, professional... See more
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1st Class Delivery Team
We ordered a Fridge Freezer from Costco which was delivered by Product Care. The communication was great and explained when they would deliver the item. My only complaint was they never called ahead of their arrival but we were at home so it wasn't a problem.
Upon arrival I was greeted by the crew who were both very friendly and polite. They came to look at where to bring the Fridge Freezer and were careful and respected our property throughout. They did a 1st class job and explained everything to us leaving our property as they found it. An all round 1st class experience
Top quality service from our delivery guy
Gurpreet delivered our new tumble dryer today and was very professional from start to finish. He took time to unpack and show me the item before moving into its place, making sure it was level and testing it out. He then took responsibility for taking away all the packaging and old appliance. All done with a great attitude and a friendly demeanour.
Failed Delivery without notice. Disrespectful.
I was informed via email that the delivery of a washing machine I purchased would be delivered within a time frame (16:00H and 18:00) today (Saturday the 4th of July; but I got a call at 10:01 AM today from a team member within the Delivery Product Care Team asking if I was available to receive the product 2 hours after the call; which I said yes to.
As I write this review, I am still waiting to receive the washing machine, and as I continue to wait, the progress delivery window shows unsuccessful; which is questionable as I have been waiting near the entrance for this delivery since 10:01 AM.
This is disrespectful.
Thank you.

Reply from productcaregroup.com
Excellent service by Gurpreet.
Excellent service by Gurpreet.
Delivered on time.
He unpacked the chest freezer and installed.
Also took the old freezer as well.
Very happy.
R James
Gurpreet great service very difficult…
Gurpreet great service very difficult job getting the chest freezer through the porch doors very helpful in every way put the freezer into the shed was very careful made sure no damage come to it and also took all the packaging away with him spent atleast 20-30minutes here trying to get it through the door taking his time
Brilliant customer service
Technician Iulian delivered my parcel ahead of schedule. Very polite and helpful. Brilliant customer interaction
Five stars
Tim & Joe were wonderful, went above and beyond to get my fridge freezer into my flat even with the awkward angle of the stairs, good interaction, arrived on time.
The driver was very friendly and very…
The driver was very friendly and very helpful even though I was his last delivery he took time to explain what I should do and took all the packing with him.
Very happy
Had Shaun MC deliver a washing machine…
Had Shaun MC deliver a washing machine today and he was so polite! Showed me how to use it and had a good chat. Thank you Shaun!
We ordered a fridge which was delivered…
We ordered a fridge which was delivered by Gurpreet. He was efficient, professional and very helpful.
Quick & easy replacement of washing…
Quick & easy replacement of washing machine by Gurpreet. Polite service.
Exceptional service - Nicolae is a legend
What an exceptional service from Nicolae Perca - I cannot thank him enough for his attention to detail and customer care, if you have any sort of employee award scheme he deserves one - what an incredible approach and attitude, nothing was too much trouble and he offered incredible customer service and care, rarely seen these days! Truly impressed and wouldn’t hesitate to highly recommend! Thank you Nicolae!
Great Delivery
This guy, Iuliah, amazing . Friendly, considerate and hardworking. Delivered a tumble dryer and fridge carefully. Checked that both were working. Top guy, thank you. Oh and even took the rubbish, thank you.
Excellent service from Product Care…
Excellent service from Product Care Group. Giuseppe arrived on time, quickly fitted my new Miele oven, removed the old one, and completed everything with no fuss at all. He was efficient, professional, and made the whole process very straightforward. I would happily recommend both Giuseppe and Product Care Group.
Delivery
I. Murgulet delivered our fridge this morning and was on time and super helpful and friendly. Thank you!
Thanks to Ryan Hill and Ethan
Thanks to Ryan Hill and Ethan, delivered out new washing machine earlier than the expected time slot. Friendly guys, very polite, thanks again!
Arrived on time
Arrived on time, driver very polite and helpful. All sorted in no time.
Gurpreet was friendly
Gurpreet was friendly, helpful and efficient with his service
Easiest Delivery ever. Well done Geeret
What a great company. Geeret was such a friendly guy. He installed the freezer for us and took all the packaging away, at no extra cost. Based on this experience, I will be using this company again. Thank you Geeret
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