productcaregroup.com Reviews 

7,031
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery staff for their professionalism, friendliness, and helpfulness, often going above and beyond to ensure satisfaction. The delivery service is frequently highlighted as efficient, careful, and timely, with many appreciating the clear communication regarding arrival times and the care taken with products and property. People are very satisfied with the overall service, noting the ease of the process, the installation of appliances, and the removal of old items and packaging. However, some customers also noted issues with customer service and delivery, including missed delivery slots, uncommunicated delays, and even rudeness from some delivery personnel. There were instances where products were not loaded onto vans, leading to failed deliveries and extended waiting times, and some felt their concerns were not adequately addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the professionalism and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, professional, and... See more

Product

Reviewers highlight positive aspects of product delivery and installation, with many praising the careful... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent customer care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a washing machine from costco and had this delivered by Product Care Group. I had a time slot provided before the day and on morning of delivery I was provided with tracking information an... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Fantastic delivery team consisting of Iulian Murgulet and his colleague. Due to a mix up on my part I didn’t realise the washing machine was being delivered today but the delivery team were incredibl... See more

Rated 5 out of 5 stars

My upright freezer was delivered within the time slot notified the previous day. Lee G was friendly, efficient and professional, removing the packing material and placing the freezer exactly where I w... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(7,031)

2,652 reviews in the last 12 months

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Rated 5 out of 5 stars

5* delivery service…

Great service from Ryan Hill & Sean today, delivery of a large fridge freezer. They were friendly & respectful . Unpacked the appliance & put into position. Very happy customer .

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Had a really good service from start to…

Had a really good service from start to finish Ryan Hill was really good as rang to let me know that he would be with me in 30 minutes with my Russell hobb freezer. Ryan Hill and sean was really helpful getting the freezer into the house.they were very polite and respectful.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding deliveey

The delivery staff contacted to confirm their time of arrival to deliver the product. Arriving 2 minutes early!
They checked the access and delivered the product to our desired location.
Both were professional & courteous.

July 6, 2026
Unprompted review
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Rated 5 out of 5 stars

1st Class Delivery Team

We ordered a Fridge Freezer from Costco which was delivered by Product Care. The communication was great and explained when they would deliver the item. My only complaint was they never called ahead of their arrival but we were at home so it wasn't a problem.
Upon arrival I was greeted by the crew who were both very friendly and polite. They came to look at where to bring the Fridge Freezer and were careful and respected our property throughout. They did a 1st class job and explained everything to us leaving our property as they found it. An all round 1st class experience

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Top quality service from our delivery guy

Gurpreet delivered our new tumble dryer today and was very professional from start to finish. He took time to unpack and show me the item before moving into its place, making sure it was level and testing it out. He then took responsibility for taking away all the packaging and old appliance. All done with a great attitude and a friendly demeanour.

July 4, 2026
Unprompted review

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