After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been working with Lee Flynn for a while now and every time I send an email or call to add extra sims/phones he’s always there to help me. He gives me a new quote/price within a matter of minutes , not... See more
I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I... See more
By chance a phone call from Taylor at PCG became the perfect solution I required. My phone is my life in self employment and after years of unsatisfactory service and reception I needed a change. Tayl... See more
Company details
Written by the company
Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!
Contact info
Fareham Innovation Centre, Suite 59 & 60, Merlin House, PO139FU, Lee-On-The-Solent, United Kingdom
- 02045254756
- info@purecommunicationgroup.co.uk
- purecommunicationgroup.co.uk
4.6
Excellent
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A really positive experience
I really did my homework and spoke with a number of providers before opting to use Pure Communication Group for our business
I have had a really positive experience. PCG offered great value for money , and just as important kept me informed at every stage.
Account Manager Lee has been great - his response time to emails is outstanding - he comes back to me almost immediately any queries land in his inbox
CA
July 19, 2022
Unprompted review
Reply from Pure Communication Group
Hi Caroline,
Thank you for the feedback, it's great to hear. Will pass on the message to Lee.
If you do need anything before your quarterly review, please contact one of the team or your account manager directly.
Best regards,
The PCG Team
Advertisement
Excellent set up service
Excellent set up service from Lee and the Team and very good mobile phone deal for the business.
July 19, 2022
Unprompted review
Reply from Pure Communication Group
Hi Donna,
Thank you for the feedback, it's great to hear we will let Lee know.
If you do need anything before your quarterly review, please contact one of the team or your account manager directly.
Best regards,
The PCG Team
Great personal service from Ben and the…
Great personal service from Ben and the team. First class communications.
June 16, 2022
Unprompted review
Reply from Pure Communication Group
Hi Terry,
Thank you for the feedback, it's great to hear we will Ben know.
If you do need anything before your quarterly review, please contact one of the team or your account manager directly.
Best regards,
The PCG Team
Excellent Customer Service
Excellent Customer Service, with professionalism, and knowledge. Would definitely recommend Pure Communications.
May 3, 2022
Unprompted review
Reply from Pure Communication Group
Hi Tina
Thank you for the feedback, it's great to hear.
If you do need anything before your quarterly review, please contact one of the team or your account manager directly.
Best regards,
The PCG Team
Friendly, Helpful and Provided a Fantastic Service
Fahad has made the process seamless and easy from start to finish. He explained everything from the start, managed to find us a fantastic deal and supported us all of the way through. Would definitely recommend. 5 Star Service
April 13, 2022
Unprompted review
Reply from Pure Communication Group
Hi Jolene,
Thank you for the lovely feedback. It's great to hear this and I will be sure to let Fahad know.
If you do need anything before your quarterly review, please contact one of the team or Fahad directly.
Best regards,
The PCG Team
Advertisement
Great service
Great service, the switchover has been achieved with no delays or knock on effect to the business. I would highly recommend Pure.
March 24, 2022
Unprompted review
Reply from Pure Communication Group
Hi Simon,
Thank you for your great feedback. I will pass this onto the team!
If you need anything, please do not hesitate to contact your account manager, Ben or one of the PCG team directly on 0204 5254756.
All the best,
The PCG Team
Thanks Ben & The Team!
Great company to do business with! The whole process was seamless and Ben has been great.
March 22, 2022
Unprompted review
Reply from Pure Communication Group
Hi James,
Thank you for your great feedback. If you need anything, please do not hesitate to contact your account manager, Ben on 0204 5254756 or via our Whatsapp service.
All the best,
The PCG Team
TOP SERVICES.
TOP SERVICES.
BEN CARTER AND DAVID NAYLOR TOOK A LOT OF CARE OF US.
THANK YOU
March 18, 2022
Unprompted review
Reply from Pure Communication Group
Hi Claudio,
We are glad to hear such positive feedback. I will be sure to pass this onto Ben and Dave. If you need anything else, Ben is your account manager. Please do not hesitate to contact him or one of the PCG team on 0204 5254756.
Thanks
The PCG Team
great customer service
Hi, great customer service when I needed it. Friendly and helpful.
March 8, 2022
Unprompted review
Reply from Pure Communication Group
Hi Kirsten,
Thank you for taking time out to leave us a review. I will be sure to pass this onto your account manager, Fahad.
If you need any further assistance, please do not hesitate to contact the team on 0204 5254756.
Best regards
The PCG Team
Advertisement
Pure helped me get a new contract set…
Pure helped me get a new contract set up as I’d had enough of my previous provider! Process was so quick and smooth, couldn’t recommend them enough! Thanks guys!!
March 7, 2022
Reply from Pure Communication Group
Hi Charlotte,
Thank you for your great feedback. If you need anything, please do not hesitate to contact your account manager, Fahad on 0204 5254756 or via our Whatsapp service.
All the best,
The PCG Team
Pure Class
I have been dealing with Pure for just over a year now and all of the lads are fantastic. Ben, David and Fahad are always happy to help and go above and beyond to support.
March 1, 2022
Unprompted review
Reply from Pure Communication Group
Hi Matt,
Thank you for your great feedback. If you need anything, please do not hesitate to contact your account manager, Lee on 0204 5254756 or via our Whatsapp service.
All the best,
The PCG Team
Pure Communications are fantastic!!
Pure Communications are fantastic to work with.
Quick and efficient and always there when you need them for help!
Would not go anywhere else!
March 1, 2022
Unprompted review
Reply from Pure Communication Group
Hi Abbie,
Thank you for your great feedback. If you need anything, please do not hesitate to contact your account manager, Jazz on 0204 5254756 or via our Whatsapp service.
All the best,
The PCG Team
Very responsive and gave a better deal…
Very responsive and gave a better deal than I could source on the net. Highly recommend.
February 24, 2022
Unprompted review
Reply from Pure Communication Group
Hi Steve,
Thank you for leaving a review, it is greatly appreciated by all the PCG team. The team work tirelessly to ensure all of our customers receive the best deals available.
If you do require anything else, please do not hesitate to contact one of the team on 0204 5254756.
Thanks
The PCG Team
Advertisement
Excellent Stress free service!
The service I received was Excellent, All my questions were answered fast and honestly, No stress at all. Would definitely recommend them.
February 24, 2022
Unprompted review
Reply from Pure Communication Group
Hello Joanne,
Thank you for your great feedback. If you need anything, please do not hesitate to contact your account manager on 0204 5254756.
All the best,
The PCG Team
Excellent service!
Autocraft Equipment Ltd used Pure Communications for new iPhones for our staff. We found PCG to be really helpful and they looked after us through the whole process of changing from one provider to another. They even managed to save us money in the process!
The attention to even the samllest detail often makes the biggest differences! Well done to them, and thank you to Ben who looked after us.
Highly recommended.
January 19, 2022
Unprompted review
Reply from Pure Communication Group
Hi Doug,
Hi Kevin,
Thank you for your great feedback. If you need anything, please do not hesitate to contact your account manager, Ben on 0204 5254756.
All the best,
The PCG Team
An exceptional well grounded company
An exceptional well grounded company. Professional from the outset and very friendly. They make you feel important to them and they are very appreciative of your business. What was refreshing was how they constantly kept you in the loop with regular updates. Their aftercare philosophy echos mine. Keep and look after your customers for life. From enquiry to the phone being in my hands was the matter of days. They got me a fantastic deal with Vodafone and gave me the phone I've been after since its launch a Samsung Galaxy S21 Ultra 5G. Well done Pure Communications.
January 18, 2022
Unprompted review
Reply from Pure Communication Group
Hello Michael,
This is fantastic feedback and I know the team will be pleased to hear this feedback. If you need anything further, please do not hesitate to contact the team on 02045254756.
Best regards
The PCG Team
Trouble free professional service
Trouble free professional service, recently sorted out our phones and contracts totally seamless transfer which was fully explained at every step by there helpful staff
December 16, 2021
Unprompted review
Advertisement
My account manager at PCG is incredible…
My account manager at PCG is incredible he made my switch so effortless and easy to understand thank you so much I highly recommend them.
December 16, 2021
Unprompted review
Reply from Pure Communication Group
Hello Trey,
Thank you for your great feedback, I will be sure to pass this onto your account manager, Lee. If you need anything else, please do not hesitate to contact us on 0204 5254756.
Best regards
The PCG Team
KING Entertainment
As a fast growing company we were in great need for devices in a tight time scale, we had been mislead by other service providers with the cost to expedite the process. After speaking with PCG they exceeded my expectation with there customer services, honesty and transparency, they really took the time to get to know me, my company and our needs. 100% would recommend
November 5, 2021
Unprompted review
Reply from Pure Communication Group
Hi Waseem,
Hi Kevin,
Thank you for your great feedback. If you need anything, please do not hesitate to contact your account manager, Jazz on 0204 5254756 or via our Whatsapp service.
All the best,
The PCG Team
Ben was really helpful
Ben was really helpful, explained in non jargon English what was required and made what I thought was going to be a difficult truncated process, very straightforward. Very good after sales service- would recommend PCG wholeheartedly.
November 4, 2021
Unprompted review
Reply from Pure Communication Group
Hi Jeremy,
Hi Kevin,
Thank you for your great feedback. If you need anything, please do not hesitate to contact your account manager, Ben on 0204 5254756 or via our Whatsapp service.
All the best,
The PCG Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.