SCAM SCAM SCAM This is a total scam company. Not based in UK Product received is not what was advertised Sizings are poor Fabric disgusting and not what was advertised Refund for get about... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appalling service. Delivery offered is misleading. When items finally arrived and I tried to return the customer service team offered me a £3 refund - I had spent over £80, £18 of which was fo... See more
Company replied
Bought a dress for my wedding next year. The sizing is ridiculously small so asked to return. They make the return cost so ridiculously prohibitive it’s just not worth doing. I’m getting £6! I again m... See more
Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a proc... See more
1.9
Poor
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
D6QYQU
Ticket ID: D6QYQU
Assigned agent: Mledoy
Speedy response. Good customer service. Thank you.
A. Mitchell
April 21, 2025
Unprompted review
Reply from Queendancer
Dear Ann Mitchell,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Queendancer again soon.
Queendancer Customer Service Center
Great communication
Great communication, very responsive to enquiry/request.
May 9, 2025
Unprompted review
Reply from Queendancer
Hello Customer,
Thank you for your review! Queendancer will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Queendancer Customer Care
I got on the website
I got on the website, and had a promotion saying I would get 50% off my first order, only to be disappointed I got only 10%. And then in order to guarantee my shipping without problems it’s an additional fee. My big Cuban white night event is on 5 June. I only hope my stuff comes in time since I put a rush order on it and paid for a speedy delivery.
May 4, 2025
Unprompted review
Reply from Queendancer
Dear Sheila, we regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Keith Jones and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again .
Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the status of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free experience for you.
Kind regards,
Queendancer Customer care team
I ordered at least a month or two…
I ordered at least a month or two before prom, but it never came. Months after prom, they finally gave me a refund, but it was constant back and forth through emails. I was referred to several different people before being refunded.
August 17, 2024
Unprompted review
Reply from Queendancer
Dear Kristel Ragudo,
we apologize for this inconvenience and empathize with your frustraion.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you and has the product you ordered in stock.
Secondly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected. Please note that All of our items have a processing time shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Queendancer Customer Care
Do not buy if you might want to return items
I ordered 3 dresses, read the returns policy, dresses arrived as delivery was okay. 2 dresses were ill fitting, I couldn't see how they were a size 12, they were tiny.
I contacted the company as per returns policy, this proved to be a nightmare. It doesn't say in their policy that you can only return to China or USA. They obviously do not want you to return items. You have to pay for the return, I went ahead with this after much discussion about the amount of refund I would receive. I then heard no more despite me sending emails, I had no response to these. I ended up starting a dispute with my credit card then quickly I received a refund.
Do not buy from this company
March 9, 2025
Unprompted review
Reply from Queendancer
Dear Barbara Sanderson,
Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience you encountered during the return process.
We would like to clarify that we have been actively responding to your emails and have reached an agreement regarding your concerns. We are pleased to inform you that your refund has been processed successfully.
We appreciate your understanding and patience throughout this matter. Your satisfaction is important to us, and we are committed to improving our services based on customer feedback.
Should you have any further questions or require assistance, please do not hesitate to reach out.
Thank you for your understanding.
Sincerely,
Queendancer Customer Care Team
Unfortunately like others no order has been received!!!
Ordered a dress for my daughters prom over three weeks ago no updates and still says preparing shipment. The tracking number provided says its incorrect. I feel like after reading lots of other reviews we have unfortunately been scammed which is very sad. My Daughter had her heart set on this dress and will be absolutely gutted that we will not receive it. Very disappointed. Avoid buying from this company.
April 6, 2025
Unprompted review
Reply from Queendancer
Dear Kirsty,
Thank you for reaching out to us regarding your order. We sincerely apologize for the inconvenience you have experienced with the status of your dress for your daughter's prom.
Please be assured that the tracking number we provide is intended to allow you to check the logistics information related to your shipment. However, upon reviewing the details you have provided, we are unable to locate your order number in our system.
To assist you further, we kindly request that you provide us with the tracking number you received. Once we have this information, we will make every effort to resolve the issue promptly.
We appreciate your understanding and look forward to your response.
Sincerely,
Queendancer Customer Care Team
Will never be shipped or delivered.
My order has been "processing" for over 2 weeks with no updates or responses from customer service. The order number is WBQDUK10123 . This is ridiculous, especially for the price. There is proof of a charge on the credit card I used so there is no reason to "not have a record" like the company keeps claiming to others.
April 22, 2025
Unprompted review
Reply from Queendancer
Dear Lila,
We sincerely apologize for the disappointment and inconvenience caused by your order being overdue.
Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard.
For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Queendancer Customer Support Team
Your website was easy to navigate
April 22, 2025
Unprompted review
Reply from Queendancer
Dear Customer,
Thank you for taking the time to write your review. We at Queendancer really appreciate this.
Best Regards,
Queendancer Customer Service Center
BEWARE!!
BEWARE!!! BEWARE!!!!! BEWARE!!!!! This company is still in business because they are a HUGE SCAM !!! Stay away from!!!
February 3, 2025
Unprompted review
Reply from Queendancer
Dear Kenny Ackley,
we regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Kenny Ackley and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Queendancer Customer Care Team
If I could give zero stars I would
If I could give zero stars I would. State they don't do refunds, but as I spent over £200 on their site and paid for quick delivery when the items didn't arrive on time they agreed to give me one, then that's the last I heard from them. That was LAST YEAR.
Their reply to this review saying the package was signed for - there was 2 packages, ONE was signed for, I didn’t ever get the other until someone found it in the bushes on our road!! Also 12 Jan as they claim is not true, as I have repeatedly stated in my emails, the package came on the 19 Jan when I ordered on 7 Jan, well outside the 3-5 days stated for expedited shipping. This is why they agreed to give me a refund in the first place, but it’s yet another different person replying to this review that’s not read anything of the previous communication.
They say in their reply to this review I applied for a refund in June 2024, no I asked for one way before that, June 2024 was when you finally agreed to give me one? So give it to me?
Still contacting them and getting nothing back, I actually sent my items back to the address they provided WHEN THEY AGREED TO GIVE ME A REFUND and then months later received these items back to me in the post!!! Despite saying they would take the return and refund me - I have an email from them from June saying they would do a refund so I have it in writing and keep trying to contact them. Their reply to this review saying they can’t do the refund because it’s too late is a joke when they’ve ALREADY AGREED TO IT - QUEEN DANCER CHECK YOUR EMAILS I HAVE SENT SO MANY PHOTOS AND RECEIPTS PROVING YOU AGREED TO A REFUND IN JUNE 2024 and that I sent the items. GIVE ME MY MONEY BACK! They are scammers, stay away!!!
April 20, 2025
Unprompted review
Reply from Queendancer
Dear Sadie Andrew,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future.
We checked and found that you placed the order on January 6, 2024, and the package was signed for on January 12, 2024. However, you applied for a return in June 2024. We are sorry that according to our return policy, we cannot accept your return request.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Kind regards,
Queendancer Customer Care Team
scammers
I order a grey fur coat for my daughter for her birthday, and when the coat came it was the completely wrong colour and style. I automatically emailed the company to let them know I had received the wrong product and after waiting 4 week, its just not acceptable. when they finally emailed me back they said that they don't do refunds but they would be willing to refund me £3 on a coat that cost £65
January 1, 2025
Unprompted review
Reply from Queendancer
Dear Emma,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Emma and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Queendancer Customer Care Team
This company is a fraud and buyer…
This company is a fraud and buyer should be aware. I purchased an item nearly 30 days ago and have yet to receive it. When I reached out to customer Service, they advised me to call the shipping company for status. However, the tracking number that was given to me was not a legitimate tracking number for the US Postal Service which they stated is the delivery company. I also purchased shipping protection which they told me would protect me from issues with shipping, but this too is incorrect. The customer service was shockingly inadequate and offered no assistance. I would suggest any buyer avoid this company at all cost. I have reported this to PayPal with the hopes that I can get a refund because this company is fraudulent.
April 13, 2025
Unprompted review
Reply from Queendancer
Dear Cathy Jackson,
We sincerely apologize for the disappointment and inconvenience caused by the non-delivery of your recent orders.
Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard.
For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Queendancer Customer Support Team
SHOCKING!
SHOCKING!! DO NOT USE THIS COMPANY
I ordered a dress over 2 weeks ago and I have had no updates nor has the dress arrived (baring in mind delivery was £10!!!!!) The customer service is shocking, after several emails sent and phone calls made I have still received NOTHING back from them. I would not recommend this company if you’re buying a dress or anything at all, very unreliable.
April 13, 2025
Unprompted review
Reply from Queendancer
Dear Customer,
we regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of annoymous and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority.
Kind regards,
Queendancer Customer Care Team
THIS COMPANY IS A FRAUD AND NEEDS TO BE…
THIS COMPANY IS A FRAUD AND NEEDS TO BE SHUTDOWN. I made an order and canceled it within their time frame for a refund. They sent the order to me anyway, acknowledged it was their error, offered a return shipping slip, never sent it, then asked me to keep the product instead and when I refused and asked them to adhere to their own return policy, they stopped communicating with me. THEIR CUSTOMER SERVICE IS OUT OF SERVICE. DO NOT DO BUSINESS WITH THIS FRAUDULENT COMPANY.
April 10, 2025
Unprompted review
Reply from Queendancer
Dear J B,
we regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of J B and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Queendancer Customer Care Team
Best Prom Dresses
Love the design of all the dresses, it's a crime I only could choose one!
April 10, 2025
Unprompted review
Reply from Queendancer
Dear Apolline Besomi,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Queendancer again soon.
Queendancer Customer Service Center
I purchased a dress 2 weeks ago and…
I purchased a dress 2 weeks ago and paid for 3 day expedited shipping. I have yet to receive even a tracking number. I have emailed the company 3 times and have not gotten a response. I can't even contact them to get a refund. Their phone number is not even a valid number. DO NOT ORDER FROM THIS COMPANY!
April 8, 2025
Unprompted review
Reply from Queendancer
Dear Misty,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Queendancer Customer Support Team
Awful company
Awful company, do not order from them! I placed an order 3 weeks again and paid for expedited delivery. I am yet to receive my order, there is no tracking information with the tracking number. I have emailed and contacted several times with no response. I call the number and it is turned off. DO NOT ORDER!!
April 2, 2025
Unprompted review
Reply from Queendancer
Dear LauraAckerley,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Queendancer Customer Support Team
Dreadful company
If I could give this company 0, I would. AVOUD, AVOID, AVOID THIS COMPANY
The shipping and tailoring policies are so contradicting of one another and they're trying to argue that over 3 weeks and the order still hasn't arrived, is acceptable and it's within the timeframe, when clearly it's not. Customer service is awful, I will be reporting them to trading standards if my issue is not resolved ASAP.
March 31, 2025
Unprompted review
Reply from Queendancer
Dear Lucy H,
we sincerely apologize for the disappointment and inconvenience caused by your order being overdue.
Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard.
For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Queendancer Customer Support Team
This company is a scam
Do NOT ORDER from this company. They are a scam. They took my money and never sent the Dress. Then they lied and sent a shipping number I followed up and postal services said that is not a valid shipping number. Now they will not respond back to me
March 1, 2025
Unprompted review
Reply from Queendancer
Dear Rhonda Miller,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Rhonda Miller and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority, and we are committed to ensuring a smooth shopping experience for you.
Kind regards,
Queendancer Customer Care Tem
Don’t buy anything from this company…
Don’t buy anything from this company its a scam I want a return nobody even reply to my emails
March 28, 2025
Unprompted review
Reply from Queendancer
Dear Gulistan Pektas,
Sorry for the inconvenience, we checked your order and our inbox. But maybe due to technical reasons, we did not receive the email you sent. We are doing our best to investigate the cause. In your case, we would be happy to assist you with your return.
We value our customers' feedback and strive to provide prompt assistance. It is disheartening to learn that we missed your emails and failed to address your concerns in a timely manner. Please rest assured that we are taking immediate steps to rectify the issue and ensuring that it does not happen again in the future.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Have a lovely day!
Queendancer Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.