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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices, often finding them to be the best available and significantly lower than retail. The delivery service is consistently highlighted as fast and efficient, with many orders arriving earlier than expected and well-packaged. People also appreciate the smooth ordering process, clear communication, and the overall positive service experience. However, some customers also noted issues with delivery tracking numbers being incorrect or items arriving damaged. A few reviewers experienced order cancellations due to stock errors or received an incorrect product. There were also instances where prices changed unexpectedly after an order was placed, or communication regarding specific order issues was lacking.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick delivery times,... See more

Product

People report positive experiences with product, often highlighting competitive pricing and excellent... See more

Price

Customers consistently express satisfaction with the pricing, often finding products at competitive rates,... See more

Order

Customers had positive experiences with order. Many reviewers praise the simple ordering process, competitive... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product unexpectedly arrived in 2 days! (Albeit via DPD courier which are the worst). Customer service is satisfactory. Desktop website is user friendly but could be more aesthetic and vivid. There... See more

Rated 5 out of 5 stars

Found the Gardina 30M retractable garden hose at a great price including free delivery. The purchase went well with Quzo keeping me informed up to the point that the delivery company took over. Recei... See more

Rated 5 out of 5 stars

I had a lovely experience with this company! It was a smooth purchasing journey (buying a Christmas present for my parents), it arrived extremely quickly and I then received an email from Richard hims... See more

Rated 5 out of 5 stars

I bought an Alienware AW3425DW from Quzo and I am honestly happy with this monitor and the service provided by the store. I've been looking for this specific monitor for a while but everywhere I loo... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Written by the company

Quzo UK are a trusted supplier of computer components, gaming, laptops and PCs. We have a huge selection of top world class brands from Apple, HP, AMD, Intel, MSI and much more. With over 6000 products you are sure to find the latest models at the cheapest prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

731 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Watch Batteries

Easy to deal with, delivery only took a few days and there was no delivery charge, plus the added touch of a little chocolate with each order, I would recommend Quzo UK based on my personal experience.

February 18, 2026
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Rated 1 out of 5 stars

Wrong monitor sent

I saw all the majority good reviews on trust pilot and was convinced I found a gem but... I ordered an Acer Predator XB323QKV4 (31.5" 4K 320Hz) and was sent a completely different 27" Acer Nitro monitor. I'm currently waiting to hear back from their team but I'm leaving this 1 star review here for now as I'm very disappointed. It could just be a slight mistake from their end. If so I'll edit the review depending on the outcome.

February 16, 2026
Unprompted review
Quzo UK logo

Reply from Quzo UK

Hi Kiyan,

Thank you for your review, and I’m very sorry for the mix‑up with your order.

There was an error in the website listing for this product, which resulted in the incorrect monitor being sent to you. As soon as you notified us, we arranged a free, fully‑tracked collection and issued a full refund straight away. The listing has now been corrected to prevent this happening again.

We completely understand how disappointing it is to receive the wrong item, especially when you were expecting a specific model, and we appreciate you bringing it to our attention so we could resolve it promptly.

For reassurance, we pride ourselves on our service and reliability, which is reflected in:

2,000+ five‑star reviews on Feefo: https://www.feefo.com/en-GB/reviews/quzo
3,800+ customer reviews on our Amazon marketplace: https://www.amazon.co.uk/sp?ie=UTF8&seller=A3A95BIT1MZSS4
18,000+ reviews on our eBay store: https://www.ebay.co.uk/fdbk/feedback_profile/quzo_uk

We hope this helps demonstrate that what happened here was an isolated error rather than our usual standard of service.

If there’s anything more we can do to help, please feel free to contact us directly.

Kind regards,
Richard
Founder – Quzo UK

Rated 5 out of 5 stars

Absolutely dreadful encounter

Absolutely dreadful encounter. I initially placed a monitor in my cart, priced at about £170 with a Valentine's Day discount. Just two hours later, the cost unexpectedly increased to £221, suddenly reflecting a supposed RRP of over £290 prior to “discounts.” Inconceivable. The same monitor is available from the manufacturer for approximately £220, exposing this price surge as deceptive. Such manipulative pricing seems almost unlawful and utterly unethical. To aggravate the situation, no customer service contact is available to address this issue. It's an appalling display of opacity and lack of customer assistance.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

First class Family company.

I was looking to purchase an Astronomical telescope, having decided the make and model, i checked multiple outlets and was particularly impressed with this company, especially customer feedback. The advertised price was very competitive. It duly arrived within days and although i have not been able to get outside to get the full experience yet, i feel very happy with the unit. Quzo have been excellent, particularly Richard the owner, in keeping me informed, and offering extra help and support should i need it

February 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible experience

Terrible experience. I added a monitor to my basket at around £170 with a Valentine’s Day discount applied. Two hours later, without any warning, the price jumped to £221, suddenly showing an RRP of £290+ before “discounts”. Unreal.
The same monitor costs £220(ish) directly from the manufacturer, so this artificial price hike is clearly misleading. These kinds of price adjustments feel borderline illegal and completely unethical.
To make matters worse, there is no way to contact anyone at all to raise the issue. Shocking lack of transparency and customer support.

February 3, 2026
Unprompted review
Rated 4 out of 5 stars

Calls are answered by real people…

Calls are answered by real people without having to navigate lengthy option lists; also emails receive replies from individual staff with appropriate responses to queries.
I would rather purchase tech from a relatively small reseller whose prices are as competitive as the big corporate resellers (or better), both on principle and due to the ease of contact and personal response.

January 27, 2026
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Rated 5 out of 5 stars

Great price

Great price, prompt service and no issues. The monitor itself has developed a fault, but this is being dealt with by Dell; no complaints for Quzo service and happy to recommend

November 6, 2025
Rated 5 out of 5 stars

Needed a monitor for the new pc I…

Needed a monitor for the new pc I ordered and saw this company had stock of one of the recommended LG models. Simple ordering process, good comms regarding payment dispatch and delivery. I would definitely recommend Quzo.

January 6, 2026
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Rated 5 out of 5 stars

Great communication and responsible customer support

I had a very positive overall experience with Quzo UK.

My order initially arrived as a partial delivery — only one item was delivered on the first day. I contacted customer support, and the issue was handled quickly and professionally. I received clear communication, regular updates, and the missing item was dispatched without unnecessary delay. The cost of expedited delivery was also refunded, which I really appreciated.

What stood out most was how seriously the issue was taken and how smoothly it was resolved. Even though something went wrong at first, the way the situation was handled gave me a lot of confidence in the company.

I’m very happy with the final outcome, the product, and the level of customer service. I would feel comfortable ordering from Quzo UK again and would recommend them to others.

December 28, 2025
Rated 1 out of 5 stars

Cancel orders to hike up prices

25/12 - purchased a HDD for 356.13
29/12 - my order is cancelled with the following reason given: "Unfortunately, due to a system error, they were marked as being in stock. I also contacted my supplier to see about obtaining further stock, however, they aren’t able to provide an estimated date for replenishment due to supply shortages throughout the entire supply chain."
30/12 - despite the chain-wide supply issues, 7 units of the HDD in question are back in stock on Quzo's website, except now it is priced at £1,295.13, more than 3 times the original price from just 5 days ago

Can't recommend doing business with a store which will cancel your order and lie about it whenever they realise they can sell the item to someone else for 3.5x the price.

December 30, 2025
Unprompted review
Quzo UK logo

Reply from Quzo UK

Hi Dawid,

Thank you for taking the time to leave your feedback. We’re genuinely sorry for the inconvenience caused.

To be absolutely clear, the item was not in stock at the time of your order, nor at any point during this process. The listing showed availability due to a system error, and when we checked with our supplier, they confirmed that no units were available and could not provide a restock date. For that reason, we had no option but to cancel and refund your order.

The higher price you later saw was a temporary placeholder price applied while we worked to correct the stock‑sync issue. This is a standard safeguard we use to prevent further orders being placed for items that are not actually available. It was not a reflection of real stock, nor was it intended to encourage sales.

We understand how the timing could have created the wrong impression, and we appreciate the opportunity to clarify the situation. We’re reviewing our processes to prevent similar confusion in the future.

We have over 2,000+ five star reviews via our trusted review partner, Feefo https://www.feefo.com/en-GB/reviews/quzo, 3,800+ reviews on our Amazon marketplace - https://www.amazon.co.uk/sp?ie=UTF8&seller=A3A95BIT1MZSS4, and over 18,000+ reviews on our eBay store - https://www.ebay.co.uk/fdbk/feedback_profile/quzo_uk

Once again, please accept my apologies for the inconvenience caused.

Best regards,
Richard

Rated 5 out of 5 stars

Incredible family-run business!

I had a lovely experience with this company! It was a smooth purchasing journey (buying a Christmas present for my parents), it arrived extremely quickly and I then received an email from Richard himself wanted to ensure everything was okay with my order. I can’t recommend this family run business enough! ❤️

December 18, 2025
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Rated 5 out of 5 stars

Delivery said it all for me..

Product unexpectedly arrived in 2 days! (Albeit via DPD courier which are the worst).
Customer service is satisfactory. Desktop website is user friendly but could be more aesthetic and vivid. There is an ‘Ask a question’ box at the bottom which users can raise queries about a particular product, but mine wasn’t responded to so a bit disappointed.
Was able to search for what I need without hassle and at a bargain price as well. Will definitely be purchasing from here again in the near future especially when the sale is on.

December 11, 2025

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