Banner for RAC Car Insurance

RAC Car Insurance Reviews 

18,938
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 12,249 reviews, reviewers overwhelmingly had a great experience with this company. Consumers note that the digital platform is very simple to navigate, making it straightforward to compare quotes and secure coverage. People frequently highlight the competitive pricing and reasonable costs that provide great value compared to other options. Some reviewers were not happy with unexpected and steep price increases when their policies came up for annual renewal. A few other people also felt that navigating the digital system could sometimes be frustrating and overly time-consuming. Consumers occasionally mentioned challenges when trying to adjust policy details or dealing with automated renewal processes.

What people talk about most

Price

Reviewers mention positive feedback about price, often highlighting reasonable quotes and savings compared to... See more

Service

Customers consistently note positive experiences with service, highlighting that policy renewals and car... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website and app are easy to navigate... See more

Website

Consumers find website to be positive, highlighting that the platform is very clear, informative, and easy to... See more

Subscription

Clients share positive opinions on subscription, highlighting that the renewal process is very simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more

Company replied

Rated 4 out of 5 stars

It seemed to be a fairly good price from a company I was comfortable with. You can only tell if an insurance company is good when you make a claim though, hence only four stars!

Company replied

Rated 5 out of 5 stars

All went smoothly, despite car insurance being very much a distress purchase. Worthwhile to keep self snd named drivers covered, c/w RAC breakdown assistance. Hoping for an uneventful year.

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(18,938)

12,076 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The information was clear

The information was clear, relevant and suited my pocket and my driving use. From a comparison site, RAC cover was reasonable, and I chose it for those reasons. I would recommend them to friends.

August 18, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Great

Been with them for years and not that I've needed to speak to them often but they have been helpful when I have

June 29, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

Awful service

Awful service, just tried to swap my vehicle mid policy and the quote coming back was for a year about £500 more than what I am getting on comparison sites. Thinking I’m going to have to cancel policy accept the cancellation fee and go from there awful and way overinflated price for a vehicle change no contact number to speak to an advisor just chat which is not so easy to discuss over

August 25, 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Jonny,

Thanks for leaving your feedback. We're really sorry to hear about the high price quote you received for changing your vehicle, and we understand how frustrating it is when you can't reach an advisor on the phone easily.

We want to help get this sorted for you and check your details properly. So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.

Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.

Leanne

Rated 5 out of 5 stars

A1 service.

August 23, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Renewal was easy and you gave the best…

Renewal was easy and you gave the best service

August 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Considerate and efficient service.

Considerate and efficient service.

August 17, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Fast Response

Fast, efficient response.

August 22, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Really reasonable quote.

Really reasonable quote.

August 14, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Keeping prices down

August 17, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy transaction

Easy transaction. Also pleased with other services offered eg, car service from home.

August 13, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

This is the second year I have used RAC…

This is the second year I have used RAC Insurance. I did sign up for auto renew but I checked comparable prices and found the RAC was very competitive so let it continue.

August 3, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Straightforward process and enable a…

Straightforward process and enabled a change to be made afterwards

August 17, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Card Change

Had some difficulty in changing to a new credit card.
Initially the system appeared to have acknowledged that I had updated to a new card but then I received notification of potential policy cancellation.
This was resolved by a 'chat' session.

August 17, 2026
Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

the RAC insurance is new to me

the RAC insurance is new to me, sign up to the insurance was easy, time well tell how good it is if i have to make a claim

August 17, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very pleased with RAC.

August 13, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Efficient and helpful

August 19, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Have insured my car through RAC for…

Have insured my car through RAC for some years, it’s a simple process, good documentation and good level of cover.

August 20, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look