RackNerd Reviews 

So after another month I have 151 tickets regarding abuse from their network (spam, phishing, viruses, server attacks)... Support is not even reading the tickets and only copy-paste some of their prepared answers...

Sample:
"Hello,

Thank You for contacting us — we have relayed the abuse complaint details over to our end-user at this time, and have provided them with 72 hours to respond to the complaint, in addition to a link to our Terms of Service. Feel free to reach back out to us if you still notice this being unresolved after a few business days.

Thank You,"

This is the answer to all the tickets sent to them. After let's say 3 reports they "suspend" the abuser, but the suspended servers are back online in very short time, or weren't suspended at all (they just send a response and close the ticket without taking any action).

After the ticket is reopened with another report with the proof of abuse, I got same response with the prepared text with 72 hrs...

This behavior is simply not acceptable if your ToS is just a text and not a mandatory condition for fighting with the abusers...

Signed up and paid for a minimal account to test out before proceeding with a larger order. A day in of configuration and I'm asked to provide ID to Swipe for verification. Which if you've ever dealt with Swipe as a small business might make you balk. Why wasn't I asked to do this at payment time or make it clear my account wasn't finalized? Time spent learning a new platform was wasted.

Their FAQ says they don't grant grace periods for refunds even if requested immediately after payment. Yet they don't hold themselves to the same standard. Asymmetric rules against the customer's interests is a sign to pass a business and look elsewhere.

Have used a few different VPS providers over the years and RackNerd has been my favorite. They combine competitive pricing with solid and timely support and useful datacenter choices. Needed a VPS in an out-of-stock location. Contacted them and they deployed an instance in <24 hours and now have ~25ms ping. Good stuff.

I have been hosting a 4vCPU VPS with them for about 1.5 years now, and it has been rock solid, and the support has been reliable. The only time I needed support was to mount Custom ISOs (SystemRescue) onto the VPS. The VPS has changed purpose over several years, but is currently running several services like MantisBT, SVN Server, and so on in a Docker environment. I manage it all myself, and would consider myself very technically experienced.
The performance isn't the best, but is good for the price. Comparing BogoMIPs, I am getting about 4,400 on my $55-annualy RackNerd server compared to 6,000 on another VPS I pay $133 for annually (more than twice the price for 1/3 better performance). But overall, it seems to perform fine.
As with most real budget servers, there is no backup option. I have scripts that run automated file backups to an S3 account.
For disk images, I have a downloadable script. I boot the VPS with SystemRescue, download that script to it, and it stores a disk image to my S3 storage. It's a manual task and pretty slow, but it gets the job done when snapshots or backups aren't available.

RackNerd is the Top Class, Top Reliable among the budget VPS providers. I have been using their service from 5 years. No words can describe how amazing they are!!

Good value for money. I appreciate the 24/7 customer support and good uptime. I never experienced any downtime in the last 7 months when it comes to my vps.

cheap, fast, secure vps! been using for over a year.

rackNerd is awesome. I have recommended many people to purchase VPS

been with them for nearly 2 years, performance of the vps is absolute pathetic , couldn't even run a single woocommerce website, asked support several times that what kind of a vps is this that can't load single website with 5 products(at that time).

Got stuck 2 years ago when i paid them initially but realized the performance is just a waste of time and support is pathetic , support just revolves around invoicing.

At present i have a server that expired but add-ons are till dec 2025. Add-ons are extra RAM, CPU but there is no server. so where should i use the extra RAM, CPU perhaps their support can enlighten everyone. WITH Over $10 in add-ons that i cannot use they won't let me copy data from the server to another server.

They never refund any money , they just give store credits. I made a mistake going with them and after realizing their performance i should have opened paypal dispute and got my money back.

I've been using RackNerd for almost a year and a half. Unbeatable prices, especially for smaller VPSes, and they're plenty performant for what I need them for. Reliable too -- I have uptime monitoring and haven't had them go down once since I first bought them. Highly recommended.

This is very worthy hosting provider. I strongly recommend them.

Great service at a reasonable price!

I've had an account at RackNerd for over a year. It’s an entry-level shared hosting plan, but it has been very reliable. I use it to run a remote monitoring tool that tracks the status of my other servers.

I've only needed support twice, but both times my issues were resolved promptly. The support team was friendly and proactive, ensuring I got exactly what I needed.

It's refreshing to receive support of this quality, they are far above the industry norm in my experience.

I have been using RackNerd for 3 years, just for its cheap price.
And I have heard lots of bad reviews about this provider... But in my experience, I didn't hit any issue with this provider. The price is very affordable and I'll just keep using it (if they're not rising price)

I suspect they oversold the server, resulting in the CPU being occupied by multiple users, the CPU performance is very poor, only 2.8Ghz is still shared.
The functionality of this server may only be used for VPN purposes, and it can't be used to build a website, so it lags behind and the performance is terrible.

I’ve been using RackNerd for my hosting needs for the better part of 2024 now, and I just renewed my service with them for another year! I couldn’t be happier with the experience I've had with RackNerd. From the moment I signed up, their customer service team has been responsive and helpful. They even helped me out with some Wordpress related issues which were honestly my fault, not theirs. The guys there truly care and the fact you get a human and not some robot each time is AWESOME.

The performance of their network is great, sites load quick, along with consistent uptime, which is critical for my website as my website is my primary source of income. Their pricing is also very competitive, offering a great value for the quality of service they provide.

I highly recommend RackNerd to anyone looking for a dependable hosting company. They’ve earned my trust and loyalty, and I look forward to continuing my journey with them. A+ service all the way!

Awesome company , had a VPS with them, very good overall performance and support is very good for plan prices. Dustin (one of owners?) gives back to customers . I would highly recommend these guys.
Active on lowendtalk.com

Awesome service! Everything working great.

Among many cloud service products, many promotional products have good cost-effectiveness and service at the beginning, but this is only a means for them to gain customer trust

There are not many truly excellent team products, and RackNerd's promotional specials are as excellent as ever, standing out from them! Has a good reputation in the user product circle!

I hope you will continue to work hard! Stable development!

Started with RackNerd for a simple small vps to host a dns service and I've gotta say, I'm impressed. After that inital service was rock solid without a single downtime in over 6 months, I gradully added more. Moved over my database server and web server now, and so far so good.

Support is very quick - shout out to Abner for the extra efort and assistance. These guys are seriously underrated. Your going to get much better support and pricing compared to going with a big firm owned by some VC or something.

I've dealt with other providers before, but RackNerd stands out. They actually seem to care about there customers. No long wait times to get ahold of a human - just real people who know there stuff. I've bounced around different hosts before, but RackNerd feels diffrent. They seem to genuinely care about us little guys.

If your looking for reliable hosting with great support at a fair price, give RackNerd a shot. They've earned my trust and I'll definately be sticking with them for the long haul.