It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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My sister and I had several train trips to book in Europe and we found the website generally very helpful. We live in New Zealand so being able to book online ahead of our trip makes it all very conve... See more
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
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Booking the tickets was easy. There was a small problem downloading one ticket but your help line people sorted that out for me within a couple of hours. A good experience overall.
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Easy to make the bookings
Easy to make the bookings. However unable to see the rail car picture to select the seats. Also some occasion even though selected preferred as window seats no message as not available.
June 30, 2026
Reply from Rail Europe
Hello Prema,
Thank you for your feedback. We're glad to hear that you found the booking process easy.
We appreciate you sharing your suggestions about seat selection. If you'd like to view the seat layout for your train, we've included a guide below that explains how to access the available seat maps for different rail operators ("DE" tab is for Germany):
Guide link:
https://help.raileurope.com/article/41279-seat-maps
Regarding your window seat preference, we're sorry for the confusion. As an authorized ticket distributor, our website is connected directly to the rail operator's ticketing system, so we can only offer the seats and availability they provide in real time. It's possible that the preferred seats became unavailable (reserved by someone else) while the booking was being processed, depending on how the rail operator's system updates availability.
Hope this helps you understand how it works.
Thank you again for taking the time to share your experience. Your feedback is valuable and helps us continue improving the booking experience.
Process was certainly not smooth
Process was certainly not smooth. After receiving tickets, I didn’t even realize I had purchased second class. If given. a choice, I would have preferred first class. Also, we are a group of seven and six of us are seniors and yet all of us were charged regular prices.
Also, the trip itself was terrible, but that is not your fault. The train from Brussels to Aachen unexpectedly terminated short of the of the destination. It stopped at Maastricht and no explanation was given. And we were not given any help or instructions as to how to proceed. And when we went to the ticketing office we were given bad advice and told to wait for a bus. Unknown to us there was a train that had been designated to replace this last leg of the journey.We were able to make it to Aachen only by Luck, having befriended a local who guided us as to what to do.
July 2, 2026
Reply from Rail Europe
Hello John,
Thank you for taking the time to share your experience. We appreciate your honest feedback.
We're sorry to hear that the booking process wasn't as clear as it should have been. Our booking system selects the lowest available class of service by default, but there is an option to change this to a higher class before completing the booking. We've included a guide below that explains how to choose your preferred class for future bookings:
Guide link:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
We're also sorry to hear about the disruption to your journey from Brussels to Aachen. We can imagine how stressful it must have been to deal with an unexpected change without clear guidance, especially while travelling as a group. It's good to hear that a local was able to help you reach your destination.
If you had to purchase any additional tickets because of the disruption, please get in touch with our Customer Support team. They can contact the rail operator on your behalf to check whether you're eligible for compensation or reimbursement.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Thank you again for sharing your experience. Your feedback helps us understand where we can improve the information we provide to our customers.
My train was cancelled and I could not…
My train was cancelled and I could not get a refund.
June 30, 2026
Reply from Rail Europe
Hello Marina,
Thank you for sharing your feedback.
We're sorry to hear that your train was cancelled and understand how frustrating it is when your travel plans are disrupted.
We can see that you've already contacted our Customer Support team and that your request is currently being reviewed. Our team will get back to you as soon as possible with the outcome. We appreciate your patience while they look into your case.
Thank you for giving us the opportunity to assist, and we hope to resolve this for you soon.
Reply from Rail Europe
Hello John,
Thank you for your feedback.
We're so glad to hear that you found the booking process seamless and efficient. Making it easy to book rail travel across Europe is exactly what we aim for, and it's great to know your experience reflected that. We appreciate you choosing Rail Europe and hope you have a fantastic trip.
Reply from Rail Europe
Hello Brian,
Thank you for your feedback.
We're delighted to hear you had such a positive experience. Your kind words mean a lot to us, and we're pleased we could make booking your journey a great experience. Thanks for choosing Rail Europe, and we hope you enjoy your trip.
Great customer service.
July 2, 2026
Reply from Rail Europe
Hello,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
Easy to book
Easy to book, but I hadn't realised that if you want to book a seat only on a cross-border train - France to Germany in this case, it is easiest to book using Rail Europe.
July 2, 2026
Reply from Rail Europe
Hello Mike,
Thank you for your feedback. We are pleased to hear that you found the booking process easy.
It appears that you booked Interrail seat reservations through Rail Europe. While an Interrail Pass provides free travel on most local and regional trains, seat reservations are mandatory on many cross-border, high-speed, night and scenic trains, including the France–Germany service you booked. We are glad that Rail Europe made it easy to secure the required reservation for your journey.
We appreciate your comments and look forward to assisting you on your future travels across Europe.
The opposite of simple and intuitive!
July 2, 2026
Reply from Rail Europe
Hello,
Thank you for sharing your feedback. We are sorry to hear that you did not find the booking experience as simple and intuitive as you expected.
As your review does not include specific details about the difficulties you encountered, it is unfortunately difficult for us to identify what went wrong. If you would be willing to share more information, our Support Team would be happy to review your experience and better understand where improvements can be made.
We appreciate you taking the time to share your comments, as customer feedback helps us continue improving our website and booking experience.
Reply from Rail Europe
Hello Silvania,
Thank you for your feedback.
We're sorry to hear you've been unable to change your seat. As you've booked Trenitalia train trip, you can get in touch with our Customer Support team with your desired seat preference, who can check the rail operator's internal system to see whether a seat change is possible and assist you accordingly.
To contact our customer support team, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Alternatively, you can also speak with the station staff on your travel day, as they may be able to help with a seat change, if seats are available.
We hope this helps, and we wish you a pleasant journey.
Easy and fast
July 2, 2026
Reply from Rail Europe
Hello Ximena,
Thank you for your feedback.
We're delighted to hear you found the booking process easy and fast. Making it simple to plan rail journeys is exactly what we aim for, and we're glad we could help. We appreciate you choosing Rail Europe and hope to assist you again on your next trip.
Smooth booking process
Web site worked well, process was smooth and intuitive. There was a choice to get a pdf ticket or a mobile ticket. I chose the pdf so I can't comment on the mobile option.
July 1, 2026
Reply from Rail Europe
Hello James,
Thank you for your feedback.
We're delighted to hear that you found the booking process smooth and intuitive, and that you had the flexibility to choose the ticket format that suited you best. We appreciate you taking the time to share your experience and hope to help with your next rail journey across Europe.
Great service, easy to use
Great service, easy to use
Only complaint is that while I was trying to book a trip from Basel > Amsterdam (1 connection option, Cologne) for late August, the system reported that my itinerary could not be booked, no error or reason provided. I tried booking it multiple times, same result. I had to book my trip directly through DB. Hopefully you can check on this
June 29, 2026
Reply from Rail Europe
Hello Fernando,
Thank you for your feedback.
We're delighted to hear you found our service easy to use. We appreciate you letting us know about the issue you encountered while trying to book your trip from Basel to Amsterdam. In some cases, a journey may be temporarily unavailable to book if only limited seats have been released by the rail operator or if the currently available seats have sold out and additional availability has not yet been released.
We'd recommend trying again a little later or closer to travel date, as more seats may become available. We're glad you were still able to secure your trip and hope to assist you with a future booking.
Easy to schedule and pay for my trip
July 1, 2026
Reply from Rail Europe
Hello Margarita,
Thank you for your feedback.
We're happy to hear that scheduling and paying for your trip was quick and easy. Thanks for choosing Rail Europe, and we hope to make planning your next European rail journey just as simple.
Easy to navigate
Easy to navigate, and showed availability not appearing directly on SNCF site.
June 25, 2026
Reply from Rail Europe
Hello Tom,
Thank you for your feedback.
We're pleased to hear you found our website easy to navigate and that it helped you find train availability for your journey. We appreciate you choosing Rail Europe to plan your trip and hope to assist you again in the future.
What an enjoyable way to travel
What an enjoyable way to travel! The coaches were clean and comfortable. I look forward to more train travel in the future.
September 3, 2025
Reply from Rail Europe
Hello Dee,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
Booking the tickets was easy
Booking the tickets was easy. There was a small problem downloading one ticket but your help line people sorted that out for me within a couple of hours. A good experience overall.
July 1, 2026
Reply from Rail Europe
Hello Peter,
Thank you for your kind feedback. We are delighted to hear that you found the booking process easy and that our Customer Service Team was able to quickly resolve the issue with downloading your ticket. We truly appreciate your support and are pleased to know you had a positive overall experience. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Volodymyr,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
Well done thankyou…
Beatrice on the outward travel and Enzio on
tje return to QUIBERON made our journey very enjoyable. Both stations and train very well presented, thank you.
From the 3 Musketeers UK
July 2, 2026
Reply from Rail Europe
Hello Cathy,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
The website was easy to navigate
The website was easy to navigate through…even for an American!
June 29, 2026
Reply from Rail Europe
Hello Joseph,
No matter where in the globe our customers are booking from, we have made every effort to keep our booking system as simple and intuitive as possible for them to utilize. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Corina,
Thank you for your feedback.
We're sorry to hear you had trouble adding the second passenger's name. If two passengers are selected during the booking process, our system does allow the details for both travellers to be entered.
If you haven't completed your booking yet, we'd recommend trying again after clearing your browser's history, cache, and cookies, or by using an incognito/private browsing window, as this can often resolve unexpected browser-related issues.
If the issue continues, please get in touch with our customer support team. They'll be happy to review and guide you on the best way forward.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
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