It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My sister and I had several train trips to book in Europe and we found the website generally very helpful. We live in New Zealand so being able to book online ahead of our trip makes it all very conve... See more
Company replied
Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Booking the tickets was easy. There was a small problem downloading one ticket but your help line people sorted that out for me within a couple of hours. A good experience overall.
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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A very easy portal use for European…
A very easy portal use for European Rail travel. I will definitely be using Rail Europe again.
July 2, 2026
Reply from Rail Europe
Hello Mark,
Thank you for your feedback.
We're delighted to hear you found our website easy to use for planning your European rail travel. It's especially wonderful to know you'd choose Rail Europe again.
We look forward to helping you plan many more journeys across Europe!
Booked quickly and afieciently.Ive no…
Booked quickly and afieciently.Ive no need to worry about booking tickets for our onward journey.
July 4, 2026
Reply from Rail Europe
Hello Andrew,
Thank you for your feedback.
We're so pleased to hear your booking was quick and efficient and that it gave you peace of mind for your onward journey. That's exactly the experience we aim to provide.
We hope you have a fantastic trip, and thank you for choosing Rail Europe.
Easy to use website
Easy to use website. Tickets emailed to me immediately on payment. Modest service fee.
July 4, 2026
Reply from Rail Europe
Hello Jo,
Thank you for your feedback.
We're so pleased to hear you found our website easy to use and that your tickets were delivered promptly after your booking. It's great to know you were happy with the overall booking experience.
We appreciate you choosing Rail Europe and hope you have a wonderful journey.
Website was clear efficient and easy to…
Website was clear efficient and easy to use. Ticket was obtained rapidly.
July 4, 2026
Reply from Rail Europe
Hello Katbob,
Thank you for your feedback.
We're delighted to hear you found our website clear, efficient, and easy to use, and that you received your tickets quickly. Your kind words are greatly appreciated.
We hope you have a fantastic journey, and thank you for choosing Rail Europe.
Easy Scheduling
I used Rail Europe on our trip to England two years ago and all was well with scheduling and seating.
July 2, 2026
Reply from Rail Europe
Hello Diane,
Thank you for your feedback.
We're delighted to hear you've had another positive experience with Rail Europe. It's wonderful to know that both the scheduling and seating worked well for your previous trip to England.
We truly appreciate your continued trust in us and hope you have another fantastic journey!
Reply from Rail Europe
Hello Luis,
Thank you for your feedback.
We're so pleased to hear you found it easy to reserve multiple trips. It's great to know the booking process met your expectations.
We appreciate you choosing Rail Europe and wish you a wonderful journey!
Reply from Rail Europe
Hello Tim,
Thank you for your feedback.
We're glad to hear you found our booking process easy, intuitive, and straightforward. We appreciate you choosing Rail Europe and hope you have a fantastic trip.
Thank you for travelling with us.
It was easy to use Rail Europe
It was easy to use Rail Europe, but there is a booking fee. Try the trenitalia website instead.
July 1, 2026
Reply from Rail Europe
Hello Dorian,
Thank you for your feedback.
We're glad to hear you found Rail Europe easy to use. We also appreciate your comments about our booking fee.
Our booking fee helps support our platform, customer support, and ongoing improvements to the booking experience. It is a flat fee per booking, so whether you book one trip or several in the same transaction, you'll only be charged once. Simply add all the trips (using "Add Another Journey" option) you'd like before completing your purchase.
For more information on our booking fee, you can check our guide link below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
Thank you again for sharing your experience, and we hope to help with your future rail journeys.
Peace of mind for international users of the train network
I booked our rail ticket from Australia, the site gave me plenty of options for time and price. Click and pay. Cant get any easier than that
July 2, 2026
Reply from Rail Europe
Hello Garth,
Thank you for your feedback.
We're delighted to hear you found plenty of travel options and that booking your tickets from Australia was quick and easy. Making European rail travel simple for customers around the world is exactly what we aim for.
We hope you have an amazing trip across Europe!
Reply from Rail Europe
Hello Bernard,
Thank you for your feedback.
We're so pleased to hear you found the booking process easy. We appreciate you choosing Rail Europe and hope you have a wonderful journey.
Thank you for travelling with us.
All went well.
July 2, 2026
Reply from Rail Europe
Hello Larry,
Thank you for your feedback.
We're delighted to hear everything went well with your booking. We appreciate you choosing Rail Europe and hope you have a fantastic journey.
Thank you for travelling with us.
simple and effective
July 4, 2026
Reply from Rail Europe
Hello Paul,
Thank you for your feedback.
We're glad to hear you found the booking process simple and effective. We appreciate you choosing Rail Europe and hope you enjoy your journey across Europe.
Thank you for travelling with us.
Reply from Rail Europe
Hello Jeff,
Thank you for your feedback.
We're delighted to hear you found our website intuitive and easy to use. Making the booking process simple for our customers is always our goal.
We appreciate you choosing Rail Europe and wish you a fantastic trip!
Dont make me switch websites 20 times
July 3, 2026
Reply from Rail Europe
Hello Tom,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience wasn't a smooth one. We'd really like to better understand what happened and what led to this impression.
If you're happy to share more details, please reach out to our Customer Support team. We'll be glad to look into it and use your feedback to help improve the experience for our customers.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to let us know.
Very easy and smooth booking our train…
Very easy and smooth booking our train reservation.
July 3, 2026
Reply from Rail Europe
Hello Claude,
Thank you for your feedback.
We're delighted to hear your train reservation was quick and easy to book. We appreciate you choosing Rail Europe and hope you have a fantastic journey.
Thank you for travelling with us.
Excellent performance.
Good web site, ease of making reservations and fast delivery of excellent confirmed tickets.
June 21, 2026
Reply from Rail Europe
Hello Robert,
Thank you for your feedback.
We're delighted to hear you found our website easy to use and that your reservations and ticket delivery went smoothly. Your kind words mean a lot to our team.
We appreciate you choosing Rail Europe and wish you a wonderful trip across Europe.
Reply from Rail Europe
Hello Holly,
Thank you for your wonderful feedback.
We're so pleased to hear that you found the booking process easy and had a great experience with our service. Your kind words mean a lot to our team, and we truly appreciate you choosing Rail Europe for your journey.
We hope to help you plan many more trips across Europe in the future!
Easy to use.
Easy to use.. straight forward. Just couldn’t find any options on first class
July 3, 2026
Reply from Rail Europe
Hello Scott,
Thank you for your feedback.
We're delighted to hear you found the booking process easy and straightforward. We appreciate you also letting us know about the difficulty finding First Class options.
Note that lowest class of service is selected by default when booking, you need to change to higher class of service manually from the list. If First Class is available for your chosen journey, you can select it during the booking process. We also have a dedicated guide that shows where to find and choose the available travel classes, which we hope you'll find helpful for future bookings. Link to our guide is below:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
Thank you again for your feedback, and we hope to welcome you back for your next European adventure.
Was easy to use the website and order…
Was easy to use the website and order the rail pass. Some other sites did not offer English language option. I like that the site gave you assigned seats based on your preferences.
July 3, 2026
Reply from Rail Europe
Hello Jay,
Thank you for your feedback.
We're delighted to hear you found our website easy to use and appreciated being able to book in English. It's also great to know you were happy with the seat assignment based on your preferences.
We hope you have a fantastic journey, and thank you for choosing Rail Europe.
everything was done smooth and…
everything was done smooth and flawless,so is all good as supouse to be.thank you.
July 1, 2026
Reply from Rail Europe
Hello Janusz,
Thank you for your feedback.
We're delighted to hear everything went smoothly and that your booking experience was flawless. Your kind words mean a lot to our team.
We hope you have a fantastic journey, and thank you for choosing Rail Europe.
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