Ray Grahams Reviews 

1,597
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery service, noting that online orders often arrive within just a few days. Consumers are also consistently very impressed by the great prices, excellent product quality, and the wide selection of available tools. Furthermore, people greatly appreciate the helpful staff and responsive customer support team that promptly resolves any queries. Some reviewers were not happy with specific product issues, such as items arriving with cracks or sizing mistakes. A few consumers additionally mentioned frustration regarding unexpected return shipping costs when dealing with incorrect orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive as described and match... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive quickly and... See more

Order

Clients share positive opinions on order, highlighting a simple and straightforward purchasing process that... See more

Service

Consumers find service to be positive, highlighting prompt delivery, great value, and helpful advice from... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and great deals on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

First class In our rush (moving house) we mis measured so the grate was too small Returns clear and straightforward and replacement sent speedily Thank you so much Would definitely recommend

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more


Company details

  1. Building Materials Supplier
  2. also in
  3. Bathroom Supply Store
  4. Lumber Store
  5. Plumbing Supply Store
  6. Safety and Work Wear Store
  7. Tool Store

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,597)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Baxi Fire Grate 16”/18” ?

I ordered a 16” Baxi Fire Grate, thinking it might possibly be an 18” I required. The 16” arrived and that’s when I found out I was wrong/right. It should have been the 18”.
I emailed RG’s who responded by return, asking me to return the 16” and they would credit me the full cost. Full credit arrived and also the 18” which fits perfectly. My mistake and excellent response from RG’s. They gave me confidence and I have no hesitation in recommending them.

October 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Five star customer service x they…

Five star customer service x they ordered me in what I was looking for very swiftly x and with a telephone call to let me know x one of my items was delivered damaged and a quick no quibble replacement xx
Products good quality x and most importantly someone that answers the phone and sorted out a small problem x very efficiently xx

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Clothesline Winder kit

I ordeeed a clothesline winder kit on Tuesday and it was delivered this morning (Wednesday). Outstanding customer service and would definitely recommend this company. 10/10 for customer service

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

On time, correct order, good price

I ordered materials that were time critical and if any element had been missing or late it would have wrecked the schedule. All turned up on time, as ordered, in mint condition. And the price was good.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Bought tools from Ray Graham

Bought tools from Ray Graham, asked a question in relation to the product. Got a reply within a couple of hours. Placed the order and was delivered in 2 working days. Well packaged. Would not hesitate purchasing from them again.

August 4, 2026
Unprompted review
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Rated 5 out of 5 stars

DeWalt brush cutter

Ordering was easy; I had one serious query which was answered by e-mail within 2 hours. Item arrived within 4 working days. Item as good as I had hoped!

June 25, 2026
Unprompted review
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