Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more
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Review summary
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Company details
- Building Materials Supplier
- also in
- Bathroom Supply Store
- Lumber Store
- Plumbing Supply Store
- Safety and Work Wear Store
- Tool Store
Written by the company
With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.
Contact info
47-59 Donaghadee Road, BT23 7HB, Newtownards, United Kingdom
- 02891 813 494
- shop@raygrahams.com
- www.raygrahams.com
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Baxi Fire Grate 16”/18” ?
I ordered a 16” Baxi Fire Grate, thinking it might possibly be an 18” I required. The 16” arrived and that’s when I found out I was wrong/right. It should have been the 18”.
I emailed RG’s who responded by return, asking me to return the 16” and they would credit me the full cost. Full credit arrived and also the 18” which fits perfectly. My mistake and excellent response from RG’s. They gave me confidence and I have no hesitation in recommending them.
Excellent service today
Excellent service today, particularly from Stephen in the warehouse. Great advice giving and helped load the car!
Excellent service
Excellent service, very prompt and excellent value
Good price not used as yet but seem to…
Good price not used as yet but seem to be good quality and fast delivery.
Ease of ordering and prompt delivery
Ease of ordering and the part for my fire grate came the next day made it a great buying experience.
Nice easy web site and helpful staff on…
Nice easy web site and helpful staff on the end of the 'phone. Great products and a great company. Item found, confirmed, ordered and delivered quickly - just what you want.
Very responsive to an email enquiry…
Very responsive to an email enquiry about availability of a product. Rapid turnaround of my subsequent order and delivery was faster than promised (or expected)
Five star customer service x they…
Five star customer service x they ordered me in what I was looking for very swiftly x and with a telephone call to let me know x one of my items was delivered damaged and a quick no quibble replacement xx
Products good quality x and most importantly someone that answers the phone and sorted out a small problem x very efficiently xx
Clothesline Winder kit
I ordeeed a clothesline winder kit on Tuesday and it was delivered this morning (Wednesday). Outstanding customer service and would definitely recommend this company. 10/10 for customer service
On time, correct order, good price
I ordered materials that were time critical and if any element had been missing or late it would have wrecked the schedule. All turned up on time, as ordered, in mint condition. And the price was good.
Excellent communication
Excellent communication, good price and quick delivery.
Bought tools from Ray Graham
Bought tools from Ray Graham, asked a question in relation to the product. Got a reply within a couple of hours. Placed the order and was delivered in 2 working days. Well packaged. Would not hesitate purchasing from them again.
Ordered a de walt water transfer pump…
Ordered a de walt water transfer pump last week. Wasn't available everywhere but Ray's had it and at the best price. Easy to use website. Package was delivered well wrapped and arrived in less than 24 hours
Perfect..shipped to my address in…
Perfect..shipped to my address in Ireland..3 days..item as described..would definitely recommend this seller..👍
Quick delivery
Quick delivery, fair price, great quality chimney cap that works really well!!! Thank you!
DeWalt brush cutter
Ordering was easy; I had one serious query which was answered by e-mail within 2 hours. Item arrived within 4 working days. Item as good as I had hoped!
Prompt delivery and competitive prices
Clothesline winder
The packaged clothesline winder was outstanding and the speed of response was incredibly quick and efficient.
Very well done!!
Great quality item at a very…
Great quality item at a very competitive price. Excellent communication and customer service. Highly recommended.
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