Amazon.ca Reviews 302

I am sick to death of Amazon charging for Prime which was never signed up to. I live in the UK and ordered something once to Canada and I have been charged every month without consent. Crooks.

ZERO STARS
Read before buying!!
Amazon has completely restructured. Calling Amazon can put you on hold for up to 10 minutes. No agent or Manager will offer a refund or discount on ANY item you have not returned. Refunds ARE NOT GUARANTEED BEFORE 30 DAYS. No matter what the portal says. Look at the bbb.org site. They are being sued by both the US and Canada. They have changed my refund date 3 times, my bank is in the process of bouncing back the charge. This is not how you run a business. Amazon used to be decent but now the resell returns, have no service and without your money. Any communication with them will be a repeated script don't bother. Go back to Walmart.

I could give it 0 stars if that was possible. Stole about $200 from me. I spoke with 4 different people, including supervisors that lied to me. Won´t be using Amazon anymore. Nothing justifies losing your energy going after what´s yours. Non-regulated business.

I ordered a product from a Canadian supplier through Amazon. The order was duplicated and I got 2, and was charged $75 for each. I requested a return authorization, which I got, and mailed the item back. However, the company that shipped the duplicate refused to pay the return postage. I got a Canada Post tracking number with the receipt and used that to verify that the return was delivered. The provider claimed that the item was not returned and refused to refund the purchase. And Amazon, even with the tracking information, claimed that they could not verify delivery, and refused to pay the return postage. It turns out that there is no trace of this company's name in the Ontario registry of companies and yet Amazon lets them onto its site and lies for them when its time to honor the postage guarantee. VISA is working on reversing the purchase cost but I will never get back my $35 postage. And I will never shop on Amazon.ca again.

Amazon keeps shipping me a bottle of CB2 every month and I cannot stop it. They do NOT have a record of my original purchase. And it is not possible to phone them as no number is listed. Also no email address for support. I hope they read this post. Ken Bolt

Worst customer experience ever since they offshoring their staff to India IT company. No service at all, very disappointed as a royal customer for over 20 years. Should move it back to North America!

Let's be fair, on amazon you can find quite a lot of choices for any need, prices are similar or lower to elsewhere except in a few cases but you have to do your homework and compare.
Most of the times you can return your item and get a refund. I'm on prime and I take the full advantage of the free delivery.
Less one star because it is supposed to give access to Prime Video, but there you need to pay again to watch the most interresting things, so I also have to keep my Netflix account.
It would be better if their plan is similar to netflix so that's additional good savings.

STOP shopping with Amazon! You will come to regret it. 😥
Beware! SCAMS YOU OUT OF MONEY! Worst shopping experience. Even worse customer service! Offered a courtesy credit for something that was their fault > I placed an order, using partially bank/credit card, partially courtesy credit (& mayb partially gift card/credit > items never delivered > Amazon claims only option is request refund (say replacement & all else not an option) > Amazon only offers partial refund, claiming courtesy credit items non refundable! 😠 but I never wanted to return/refund! So they only offered a courtesy credit cause it was a lie 🤥 that's why they never bothered shipping the items that I ordered using partially the courtesy credit that's a scam and the supervisor refused to tell me his name all he said was "DJ" he said that he couldn't tell me his last name or a badge number or his supervisor number or reference number he said he would not provide me with anything else just "DJ" every customer service agent ive spoken to has been completely rude & not at all helpful. I have now processed the returns for all of the items I have ordered recently in the last 30 days I'm done with Amazon I'm canceling Amazon Prime and I have a little YouTube following - I'll b putting Amazon on 🗣📣 BLAST. I see plenty of bad reviews everywhere -Amazon is declining the reviews the ratings have been on a decline for quite a while now. Amazon doesn't even care how terrible their customers are being treated! Amazon doesn't care at all about the customer experience. Amazon just doesn't care about their customers period, regardless if they're long time loyal customers or not. They send packages without half fhe items, damaged packages/items. They fail to deliver to my home even though I pay for home delivery! Leave me no choice but to pay $25-$30 to take a taxi out to Purolator to pickup packages! Ridiculous. Amazon is not what it used to be.
Amazon sucks it's no good it's time to find something else. Fraudulent company. Scammers. Thieves. Liars. This is just my most recent TERRIBLE experience with Amazon. Upon checking reviews for the past few months they are almost ALL 1 star reviews. Nobody is happy with Amazon anymore. Walmart, Target, Ebay, Shein, Temu, Wish etc, all better experiences than Amazon lately

I recently ordered i rather expensive item and have had many driver smart enough to use intercom at front door . Friday July 26th the driver called me 3-4 times saying he was at intercom , each time i explained by using intercom is only way i can open the door. 10 minutes later the doorbell goes it is a resident saying i have a package an done was opened next door last week! The driver knew i was home didn't even knock !!! Today same phone number on my phone , Rofl same fool , again left outside my door no ringing of the bell , I tried to contact Amazon C service an the bot is most stooopid thing ever , finally got human after try to verify i was disconnected ! I guess Amazon think I have nothing better to do. but next time i think about saving 50 buck on a 800 TV or a 300 dollar ice cream machine I will remember Amazon's No- Customer Service team

I placed an order on July 16th during prime days. The order went to the wrong payment so I promptly cancelled it. Amazon is not supposed to charge your account until all items in the order ship, yet there I was a mere 5 minutes later with $380 debited out of my chequing account, to Amazon. I received an email the same day that confirmed my order had been canceled. The next morning I reached out to customer service to enquire why the money was missing from my account. They claimed it was a hold, which is entirely different than what my bank statement shows, and that it would be reversed in 3-5 business days. On the 22nd it still wasn’t back in my account so I reached out again and was told that they only cancelled the order on the 18th and that I would have to wait 3-5 days from there. I said that’s not correct as you emailed me on the 16th confirming my order had been canceled and again I am not to be charged until the items ship. I explain this is my grocery money for the week as it came from my actual bank account not a credit card, it’s not a “hold” and it’s not “pending” it is simply withdrawn. They tell me they will expedite the refund for the 23rd. 23rd comes and no money returned to me yet. I reach out yet again and they tell me I have to wait a further 5-7 business days and if I don’t like that I can write a complaint. So here it is. Amazon will literally steal money out of your account, and lie to you about returning it.

End of a Customer Relationship

At any other time I would without hesitation issue a 5 star review for Amazon.

In my 19+ years of buying from this company and having become a ‘Prime’ member at launch of this service, I have always found them to be outstanding in product offering, value, efficiency and particularly customer service. They are simply an excellent company to buy from and deal with.

On the few occasions that I have needed to contact Amazon’s customer service, the staff has always been very well trained, efficient and very friendly and helpful.

That was until I encountered Sebastian R, Kindle Supervisor on 22nd July 2024.

Specifically, I had been following the author, David Gilman and noticed his new book; Betrayal was for sale on Amazon. The price for the Kindle version in Canada was and still is C$5.17 and was available instantly.

However, when I tried to purchase the Kindle version the screen links to a totally different book by a different author.

On June 15th I contacted Amazon Kindle Customer service and corresponded with Allan J who confirmed this issue and said that he would personally investigate and I would hear back shortly. It was the usual very helpful Customer Service contact.

A Ticket was issued: V1418823232

By July 5th I had not had any update, the book still appeared for sale and so I wrote to Kindle Customer service. I received a prompt reply from A. Roy, who apologized for the long delay and assured me that the issue would be resolved in 3 – 5 days. And that Allan J. had taken personal responsibility for this issue.

It was a very nice and encouraging email.

On the 22nd July, by chance I noticed that the book was still being offered for sale but I had not received a reply from Amazon. So I called Kindle Customer service and spoke with a staff member. She advised me that the Ticket had been closed and that I must have been using the wrong search engine when trying to buy this book. A tad strange as I was using Chrome. This reply was a little annoying as I had not received a reply as promised, the books was appearing as still being for sale and Amazon had confirmed that their was an issue with the ‘link’ to the Kindle purchase.

I asked to speak with a supervisor and so encountered Sebastian R. From the outset I was slightly difficult to hear and understand this supervisor. He spoke very quietly and quickly. After 5 or so minutes he advised that the book was not for sale on Amazon Kindle and that the link was an error. Fine by why still show it as being for sale and why did no one from Amazon contact me as promised I enquired.
The supervisor started to become agitated and advised me to “contact the author’ – why I could not understand? There then followed a non stop stream of angry shouting from the supervisor when I expressed surprise at his advice.
Something that I had not encountered before from Amazon. Perhaps the unfortunate gentleman was unwell?
I terminated the call (a first for me) and replied to Sebastian R’s review email with a note regarding his bizarre outburst. I noted that his email provided a link to Amazons Legal department if I wanted to use it? This was absurd and something that I had not encountered before with any retailer, let alone Amazon.

So, on 22nd July I canceled my long standing Prime Membership and will not be using Amazon services again.

I will add as a final note. The customer service person with whom I spoke when cancelling my membership was the normal, helpful, polite and professional person that I had always encountered at Amazon.

PS. The Kindle book Betrayal, by David Gilman, is still showing as being for sale on Amazon as of 23rd July and the link still does not work!

We contacted the seller and canceled our order when we saw the high custom charges. The item still arrived by ups. We denied acceptance due to the damage of the packaging and the high tariff charges. Now ups is asking us to pay $37.53 for an item we cancelled.
Buyer Beware. Before ordering anything from Amazon, make sure there are no customs fees!

How many people have to post on various sites for Amazon to PLS STOP USING INTELCOM FOR DELIVERIES IN ONTARIO. Specifically collingwood / thornbury. They are the absolute worst. I have yet to receive one delivery to my door. They are always delivered to the wrong address. Their head office dosent care at all . This is getting to the point that I may have to stop using Amazon when I’m in cottage country.

The Amazon (Canada) has really disappointed me recently! I opened an account to order an item and it was supposed to be delivered on May 23rd!
However, it was never delivered! When I contacted them, the account was closed and, unfortunately I did not remember the order ID! This is really ridiculous! One should keep having the order records in the system for at least the next 5 years, based on order IDs! Now, I had to pay for this undelivered item through Affirm Canada! The main irony is that the original location to be sent from the US Amazon (Seattle location)! The Amazon should really apologize and issue a proper refund to compensate for this missing item! I hope to hear back within a week!

Now my review will be a little different and now let's go
first reebelo and my experience :(
i bought a watch sent me the watch i refused the package went back to the warehouse, and it started i had to call and get someone nice to help me get t back to them and still waiting for my refund 0 stars

next is mobile kink fake apple screens returned it and the refund took almost 2 weeks i had to tell them i did bring it back 0 stars

next bestbuy.ca bought ps tv didnt work send back got my refund 5 stars awesome customer service way to go
best buy.ca bought an apple watch 9 45mm next day found its cheaper they gave me back with tax 5 stars

now Amazon my first return now i bought Apple Watch 5 cell GPS 44 and i got it fake band and i noticed the bottom right screen was lifting i asked for a refund they send me a RMA send it back and everything went without a hitch 5 stars

so what am i saying is all the companies I've dealt with and most of them will lye right to your face and when u bring up the problems with stuff and u ask for a refund and u wait wait wait and again Amazon thank u very much for refunded me and doing it with no problems u guys rock 5 stars and 100 stars more

Trying to return a cell phone booster that doesn't work, amazon refuses to use the carrier that delivered the product and refuses to provide a QR code for Canada Post return and Puralator drop off is over a hour away from me. When asking why the customer rep starts yelling and hangs up phone, 2 reps same response, absolutely unacceptable behavior, we must all stop using Amazon before they gain too much control. This company is doing no good for our future. Please follow suit and start buying local. Thanks

Five stars for Amazon Canada. They’ve always had wonderful customer service as far as I’m concerned. But this time it was me that kind of stuffed it up. We were sending back a return and there was also an extra $70 item in that box that should not have been in there. I called Amazon to tell them what the problem was and they were unable to replace it but they did refund me and I can go purchase it. The only way they knew that I did. This was my say so, and I appreciate the fact that they trusted me and believed me. A-to-Z satisfaction Is alive and well. A+ Amazon.

I purchased a active era air mattress a couple years back, as my best friends son was playing pro hockey and we like to travel to watch him play but couldn’t always afford our own room so we brought the air mattress, used it twice and this year as we were away on a road trip we were filling it up and half way heard a pop in the electric inflate.
Not being able to fill it all the way was only good for my wife to sleep on and I had to sleep on a rock hard floor.
When we returned home I took it apart to find the plastic wheel motor had exploded, not very durable or reliable in my opinion.
Next time I’ll buy a better quality type air mattress that I can rely on.
For the money it’s cheap but I guess you get what you pay for.

I am giving Amazon three stars, although, one year ago, I would have given them 5 star.
Lets see what has changed.
People complain about Amazon's poor service. Well, it can be challenging to return orders from certain companies. But in general Amazon is still capable to do a proper money return. Customer service is often hard to understand, because I think they are using call centers of shore. In all the years I am a Amazon Customer, I only had a few problems, where I couldn't get the original seller returned my money and where I had to call Amazon directly to either return my funds or get me a replacement.
It's still the best shopping online company.

However, one major change that is really getting under my skin is the delivery.
That part is getting so bad and the company that does the delivery has such poor inexperienced driver that it it is getting into a high stress level waiting
for delivered items.
95% of the drivers are hardly speaking, don't read instructions and are always so much in the hurry that I wonder if they work in a factory on an assembly line.
I have signs up on my property to drive slow. Some drivers obey the speed, but in general, they are always too much in the hurry. I think those people are overworked and have a long day. Sitting behind the wheels for 10+ hours daily, delivering many parcels to the right address, must be a hard. Every times I get a delivery, even from one day to another, I see a different person.
Amazon, are you losing money that you have to use companies where it appears their drivers are treated like slaves?
Yes, they drive GPS and in one year I only had once a parcel didn't arrive at out property. However, I have to say that in all the years before, we never had that happen that a parcel ended up at a different address. I miss the courtesy from the old delivery people.

Amazon, I am withholding the 2 stars to make you realize that I am not very happy about the new service company.