Rebel Internet Reviews 

Without a doubt the best internet provider I have ever had and I have had many! Good stable connection but what sets them apart is their amazing customer service. Had an issue with my phone line and it was resolved personally by their cofounder.
Thank you Rebel Internet! Highly recommended!

I switched to Rebel to get away from Virgin, where my experience was as bad as others have reported. The initial set-up process was straightforward and the service was flagged as Available but then I was told it would take three months, which I was annoyed about. When I contacted Rebel they looked into it and said it was for essential engineering upgrades from OpenReach, so outside their control, but they offered me a month's free anyway and kept on top of the updates on my behalf.

Since then the service has run so smoothly that I don't notice it, and I mean that as a compliment. There was one glitch where I changed my log-in email which caused the router to log me out of everything and I had to ask Tech support to reset it remotely, but that was fixed within 24h and again communication & action were quick, thoughtful and efficient.

You do probably pay slightly more for Rebel than some 'other' companies, but trust me, it's worth it.

I signed up for Rebel broadband yesterday 14th May, unfortunately I had to cancel due to personal circumstances?

However, the service I receiv
ed from the customer service staff were 2nd to none?

They were extremely polite, very helpful, and guided me through the cancellation process with no issues whatsoever?

Also, the broadband service they offer is very cost effective, with extremely fast download and upload speeds, making Rebel one the best broadband providers?

Highly recommend, but just unfortunate I couldn't experience it first hand?

I wish Rebel every success, now and in the future!?
5***** recommend?

Rebel have been very great during the initial setup processes and with support following.

We're in a crappy situation where the annoying building management company refuses to allow fibre lines to be installed on the building, despite it needing to happen eventually.

Rebel were one of the only companies that understood this and offered us DSL fibre without randomly changing it during the setup process and then making us wait weeks for pointless fibre installs that were never going to happen. We were able to get quick communication from them and have the setup work great from then on.

Their routers are great for just plugging in and doing the job, but they are locked down to only allow management from the Plume app, which can do your basics but isn't too useful for "advanced" users. You can use your own router easily though, as their website offers all the info you'd need.

We had a problem happen recently on a Sunday afternoon, and it's worth noting that Rebel's support hours are Mon-Sat, 8am-8pm, so we had to wait for the next day for support, but first thing on Monday morning we had direct communication and an engineer visit booked which resolved the problem. It's also worth noting that you can only text them or arrange for a call-back, or email, so there's no direct number to dial. This wasn't a problem in my experience though, as all methods we used were responded to fast and with great service.

Big thanks to Dhivya and also Justice for the help they have me during this period, I really appreciate it.

If you want internet that just works without all the crap you have to go through with larger ISP's then I can't recommend Rebel enough, they're awesome.

I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication is excellent from the works go. Couldn't rate them highly enough. Who knew companies like this do exist today! Thank you.

We were with Rebel because they offered a monthly contract, in advance of fibre soon to be installed in our area. We had spent many years with various big broadband providers, trying to get a decent signal. They all promised the earth, but certainly didn’t deliver. Even with our old copper service, Rebel delivered in every single way and we had the best connectivity that we had had in the 14 years that we had been in our home.

Today our new fibre service was connected and we have been so impressed with everything. Gold star from us for:

* Customer Support - outstanding! We dealt with Justice who was a pleasure to deal with. Rebel should be very proud to have an employee of this calibre.
* Communication perfect throughout
* Effective updates throughout
* Last, but certainly not least, the signal is so much better - we are delighted.

We are so pleased that we chose Rebel. We would like to give a special thanks once again to Justice who was outstanding in her communication and assistance.

Rebel internet excels at customer service. I cancelled my internet (because I'm moving to a different area and can't take it with me), and the cancellation process was by far the most painless and easiest I've ever experienced. Massive thanks to them not only for the excellent internet connection I received, but also for putting the customer experience first in all of their dealings. Highly recommended.

I don’t even know where to start or how to express how grateful I am that I found Rebel. I was facing a major issue where no other provider could connect my flat to the internet, and since I’m not the landlord, I felt completely stuck.

Everything changed the moment I called Rebel and spoke with Justice. From the very first second I explained my situation, they were 100% invested in getting me connected. I can’t put into words how well everything was communicated or how much hard work it required on their end, but they never let me down. They kept me updated every single step of the way until I was finally online.

Justice, Emma, Toby, and the entire support team: thank you so much. You truly live up to the company name. Instead of giving me the standard "sorry, we don’t provide service to your address," you actually dug deep and found a solution. The biggest star was Justice; thank you for being so patient with my calls and emails from the very start. You truly bring justice!

The cherry on top? The internet is rock-solid, and the speeds are exactly what I ordered.

Yes, the service is on the pricier side, but it is definitely worth it. If you don’t want to deal with companies that won't even try to help or that make promises they can't deliver, go with Rebel.

Signed up to rebel on the promise of great speed and Internet. Thought ill add a superpod to assist my son's gaming with their signal all for £40 a month, and the promise of an Amazon gift card! Great stuff right?

Wrong. I signed up, dealt with the average speed, the average signal, the constant buffering of any streaming service (household with 4 smart TV's 2 Xbox's and 5 phones) to the point I use mobile data and hot-spot my son's phones to get any better signal.

Had a knock at my door from another companies sales rep, did an internet speed test, realised im getting so much lower than promised and explained my current package. Sales rep offered me much faster speed for less money, seeing as Rebel havent been great, never honoured any amazon gift cards I thought I may as well!

Then came the inconsistencies with Rebel. Stated they did send my Amazon Gift Card on 11th February, then changed it to "it was emailed to you on 2nd November" (for all i know a fake screenshot) still never received or redeemed and as it was sent (if it was!) While I was a PAYING CUSTOMER the right thing to do is honor it!

I had my doubts about leaving. But knowing the false promises of good WiFi, rewards for being a customer etc im glad im moving to a new company.

Only reason it wasnt a 1 star is due to the fact Im leaving due to all the issues with them they reduced my buy out cost, something I wasnt aware id have to fill out as it was never outlined i was tied into any contract with them.

For less confusion, better speeds, and customer service you can actually call and speak to I'd advise looking at different company's that are more reliable. No matter how much they offer rewards for customers Rebel won't provide them.

10/10 - We had massive issues getting our WIFI sorted for our new office due to the address registry and no response or help from other providers.

Justice and Emma from Rebel instantly responded and guided us through all the steps we needed to take and made sure everything got sorted. They gave us constant updates and chased things on our behalf.

Could not be more pleased with the service. Fast internet, great router and five star customer support.

Virgin wanted to hike my broadband to £75 a month. Decided to switch to Rebel Internet instead of the usual broadband providers. Highly recommend and better connection than the aforementioned. Great customer service and hassle free install.

Excellent service and speedy response. One company that has embraced how customer service should be. So many other companies I have interacted with could learn a lot from Rebel. Thank you Rebel team.

One of the good Rebel can’t do enough to help from the start of your setup till the end always there customers are 100% in there minds I’ve been 3 months with Rebel and they cannot help you better there monthly payments are more than reasonable and if your not made your mind what company to choose well look no further

Just switched my connection over to Rebel and I can only say good things.
The process has only took a bit more then a week (I was already connected with Openreach) since I requested the change and they took care of informing the previous broadband company.
The router arrived in 2 days and it only took me 2 minutes to take off the old one and connect theirs on my switch date.
All communication with the support team via email have been quickly replied with courtesy.
Line speed is as advertised and I can have peace of mind that the price will stay the same for the whole duration of my contract.

Do you really want to know ? Okay, you sold me 933mb fibre optic without knowing you CAN'T provide it. The guy came to install it and discovered the ENTIRE estate is Airband. How did you not know this. You made me use an app that doesn't work on my phone. The extender cube doesn't work without it. Now I'm paying £40/month for 30mb service as the technician had to connect the land telephone line up.

I've resisted answering your customer review emails as after complaining to your Customer service and ZERO, ZIPPO, NADA, NILCH happening. So now you have it. I wouldn't recommend you to an enemy.

Sincerely, Jim F

I Don't usually do reviews but I am pleased all round with Rebel .

Dhivya and her colleagues are amazing. Don't hesitate!

I had some issues with getting my copper line connection up and running when I moved into my house.

I chose Rebel based on other reviews mentioning how good the support was.

I'm glad I did!
The support and communication from Dhivya has been excellent throughout.
Very polite, knowledgeable and helpful!

I've got the best possible speed for my location now thanks to their efforts.

Well worth the extra cost over the other generic providers.

Very very rarely have issues but when we have, Rebel has responded insanely quickly and fixed it in no time at all.

Last internet issue wasn't with rebel but an openreach fault, but Dhivya from the Rebel team logged a fault with them and had it fixed in no time.

In general is also just great internet quality. They're slightly pricier than other services but it is so worth it. Couldn't recommend more.

I had some trouble getting online on my start date but the guys at Rebel, especially Toby, stuck with it and got it sorted even though the fault was not their own.

Thanks guys. Happy customer.