Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had some issues with getting my copper line connection up and running when I moved into my house. I chose Rebel based on other reviews mentioning how good the support was. I'm glad I did... See more
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I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication... See more
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Wow! Actual humans who actually respond! Having gone all around the houses with EE, I looked up Rebel internet. I got my installation pack very quickly and Dhivya has been emailing me, checking on me,... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Rebel delivers Wi-Fi that actually works. Fair pricing. Customers first. Its not hard to see how Rebel is revolutionising home internet in the UK. Built for customers who experience Wi-Fi woes, are frustrated with the unfair pricing tactics of the Big Broadband providers, or are looking for something better. Rebel provides home Wi-Fi, broadband, and home phone services and is available to 29.5 million customers throughout the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@rebelinternet.uk
- rebelinternet.uk
4.5
Excellent
881 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Rebel Internet
Thank you so much Caroline!! That’s so lovely to hear, thank you so much for letting us know. We’re absolutely delighted everything is working well, and we really appreciate your kind words about Rebel!!
Kristi, Rebel HQ
Great service delivery
Very happy with the service delivery.
Technical team was quick to resolve issues as I had issue with the fibre cabling,,, and the bandwidth is what was promised.
Keep up doing great job!
April 24, 2026
Reply from Rebel Internet
That’s wonderful to hear, thank you so much for sharing this with us!! We’re really glad the technical team was able to resolve the cabling issue quickly and that the bandwidth is delivering exactly what was promised. Your feedback means a lot to the whole team and we truly appreciate the encouragement Hassan!!
Kristi, Rebel HQ
An outstanding experience
An outstanding experience, I recently had a stroke and the help off of Rebel was truly above and beyond.
Thank you so much.
April 23, 2026
Unprompted review
Reply from Rebel Internet
Hi!! Thank you so much for sharing this with us. We’re very sorry to hear about your recent stroke, and we’re truly grateful you took the time to let us know! It means so much to hear that Rebel was able to support you during this time.
Wishing you continued recovery and all the very best!!
Kristi, Rebel HQ
So impressed so far by customer service
So impressed so far! Signed up to a short rolling contract and there was an issue with the openreach ONT box. Justice was so helpful trying to resolve it on the phone then organising an openreach appointment within 24 hours. They came out and fixed it in 5 mins. Communication was great throughout and now it’s up and running appears to be good, fast internet! Really happy so far.
April 20, 2026
Unprompted review
Reply from Rebel Internet
Hi Christie,
Thank you so much for sharing this thoughtful feedback. It truly means a lot to hear how positive your experience has been, especially during those first critical steps getting everything up and running!!
I am really glad Justice was able to support you- I will be sure to pass along your kind words to her. We are delighted to have you with us and are so pleased you are happy so far!! Excellent name btw!!
Kristi, Rebel HQ
Horrible
Horrible! They don’t even check before sending a product and only deliver on Friday which is highly inconvenient when the product doesn’t work and the next delivery date is weekday expecting us to be jobless waiting at home to receive the package.
April 17, 2026
Unprompted review
Reply from Rebel Internet
Purviikaa, thank you so much for taking the time to share this feedback. I am truly sorry to hear about the challenges you have experienced in receiving your equipment, and I understand how disappointing that can be.
I did try to reach you earlier today and left a message, as I would really appreciate the opportunity to speak with you directly and ensure I have a clear understanding of the situation. When it suits you, I would love to connect so we can move forward together and get everything sorted!
Kristi, Rebel HQ
I had rebel internet and it was…
I had rebel internet and it was terrible outages all the time the extenders never worked and now they are trying to take obscene amount of money from my account avoid at all cost
April 20, 2026
Unprompted review
Reply from Rebel Internet
Hi Paul,
I am so sorry to hear that your service has not been reliable. Reliability is truly the foundation of everything we do, and I am very keen to get things back on track for you.
I gave you a call earlier today and also sent you a note, as I would really value the chance to connect and better understand what has been happening. I hope we are able to speak soon and work through this together!
Kristi, Rebel HQ
WIFI has been down for 24 hours and…
WIFI has been down for 24 hours and there is no way to contact them - the 'emergency text' service does not work and emails are also ignored.
When I first joined they were great - now they are not fit for purpose. Absolutely degusting service - or should I say lack of any service at all.
Am cancelling my (luckily) rolling contract.
April 19, 2026
Unprompted review
Reply from Rebel Internet
Hi Kathryn,
I’m so sorry to hear that you experienced issues during our off day on Sunday. The team and I have tried to reach out to you a few times since, and I’m really hopeful we’ll be able to connect with you soon.
Thank you so much for taking the time to let us know. I’m confident we can turn this around!!
Kristi, Rebel HQ
Reliable Rebel Support
My daughter had an online exam in mid-April which was to be sat at home on her own laptop and remotely monitored. A few days before I noticed a temporary drop in the wifi strength so was nervous the same thing might happen by bad luck during the exam. There were no more drops in wifi strength but I was still concerned so I contacted customer support. Dhivya got back to me and confirmed the signal was excellent . Being me I was still worried and asked Dhivya to keep an eye on the strength of the wifi if she had time during the exam. Dhivya said she would and this did put my mind at rest. Overall we have found the signal from the router and the pod elsewhere in the flat is excellent for normal use and particularly for when my daughter works from home using spreadsheets on two additional monitors often whilst taking part in online meetings. Thank you Dhivya and the team at Rebel.
April 15, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this, it really means a lot. I’m so glad we were able to put your mind at ease during such an important time, and that the service has been working so well for your daughter. I’ll be sure to pass your kind words on to Dhivya and the team!!
Kristi, Rebel HQ
This is really good Internet no glitch…
This is really good Internet no glitch TV, have video calls to my freind in USA. With no issues atall.Fast set up good communication..
April 17, 2026
Reply from Rebel Internet
Hi Martin!! Thank you so much for sharing this!! We’re so happy to hear everything has been working so well, from TV to video calls, and that the setup and communication were smooth. It truly means a lot to us!
Kristi, Rebel HQ
Reply from Rebel Internet
Hi William, thank you so much for your feedback. I’m on a mission to make this perfect for you, just as I am for every customer. Speak very soon!!
Kristi, Rebel HQ
I had a problem with the phone…
I had a problem with the phone connection, using e-mail to contact the support team and get an answer on the same day was very quick, if you had to wait till the next day it was not good, it's much quicker to book a call.
April 10, 2026
Unprompted review
Reply from Rebel Internet
Hi Ken,
Thank you so much for your feedback. I’m really keen to hear more. I’ve sent you an email and look forward to chatting with you further soon!!
Kristi, Rebel HQ
I like Rebel.
I like Rebel.
Customer service is very much professional, the only one star less because modem was disconnecting on random occasions at night hours. I left contract because I had to downgrade cost.
April 6, 2026
Unprompted review
Reply from Rebel Internet
Hi Eliza,
Thank you so much for your feedback, I'm so sorry to hear about the disconnects. I’m really keen to make this right. If you could share your contact info I'll reach out right away!!
Kristi, Rebel HQ
Friendly and fast service .
April 3, 2026
Reply from Rebel Internet
Hi Tata,
Thank you so much for your kind review. We’re genuinely so happy to hear we’re delivering on those two really important things for you. If you ever need more of that fast, friendly service, you know exactly where to find us!!
Kristi, Rebel HQ
Solved all my problems
Solved all my problems. Send me all the information I required within Sin of 20 minutes bi email.
April 7, 2026
Unprompted review
Reply from Rebel Internet
Hi Lee!! Thank you so much for taking the time to leave us your feedback. I’m truly delighted to hear that we were able to resolve all of your issues and get everything sorted for you so quickly!! Please don’t hesitate to get back in touch anytime you need support, we’re always happy to help!
Kristi, Rebel HQ
High Quality Service
The staff, especially Justice and Emma (Operations Manager) were very helpful and insightful, gving clear information and following up with diligence. Great customer service and a high quality connection, many thanks and highly reccomended.
February 19, 2026
Reply from Rebel Internet
Thank you so much for the kind feedback. I’ll be sure to share this with Justice and Emma!! They’ll be delighted to hear it. We really appreciate the recommendation!!
Kristi, Rebel HQ
A different broadband provider, in the best way
Just amazing! Does what it says it will do and is hassle free and easy. Has real people to talk to if you need help with the service......which is unlikely, because they have this dialled. Its competitively priced and completely transparent with pricing. Basically you get good honest service, just what you want from your broadband supplier. Go on be a REBEL, you won't regret it!!!
April 18, 2025
Reply from Rebel Internet
Wow Emma!! Thank you so much for SUCH an amazing review. It really means a lot to us to hear that the service has been easy, transparent, and exactly what you hoped for. We’re especially glad you appreciate having real people on hand if needed!! Thanks for being part of Rebel and for spreading the word!!
Kristi, Rebel HQ
Great company if anything go wrong just…
Great company if anything go wrong just give them a call or email they will respond write away and endeavour to fix right away if possible.
March 24, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much James, this absolutely put a smile on my face!! We love hearing that and we’ve always got your back. If you ever need anything, just give us a shout!
Kristi, Rebel HQ
Modest but consistent speed
I have a broadband plan without fiber access and I expected to have a hard time with the provision of (almost) 60 MB speed. But it has been rather consistent and the pods make possible to access from every room in our flat, even for streaming. I´m starting to forget that it took two months to have the instalation completed at my place (because your outsuorce provider had difficulties with the external cable trajectory). Thank you.
March 27, 2026
Reply from Rebel Internet
Thank you so much for this Rogerio!! I’m really happy to hear everything’s working so well now and that the pods are giving you great coverage at home. So sorry again for the long wait at the start. If you ever need anything, we're right here to help!!
Kristi, Rebel HQ
Great customer service
Internet went down for a few hours, I emailed to make them aware and received a reply very quickly with some guidance. I received regular updates and £10 credit on our account. Issue was resolved within a few hours.
March 25, 2026
Unprompted review
Reply from Rebel Internet
Hi Ryan!! Thank you for sharing this. I’m so glad the team jumped in quickly and kept you updated. Happy we could get everything sorted and add the credit for you. We’re always happy to help if you need us!!
Kristi, Rebel HQ
Customer service 5 star, internet 4 star
Customer service: 5 stars
Internet: 4 stars
Great internet for the first 12 months or so, best I've ever had, amazing speeds via ethernet and WiFi also good. The past 6 weeks however wireless speeds and connection dropped dramatically.
Customer service is the best I've experienced in any sector, always on hand to assist. I needed my connection set up over Christmas/New Year's and they were really responsive during this time.
More expensive than bigger providers, but the customer service and speeds are great. The mobile companion app is also incredibly customisable. Only left due to the drops in connection + can save a lot by switching providers.
March 25, 2026
Unprompted review
Reply from Rebel Internet
Hi Aiden!! Thank you so much for sharing this. I’m really happy things were great early on and that our team were always there when you needed us. I’m sorry the wireless performance dipped, and I completely understand your decision. Just know our team is always up for a challenge, and if you change your mind I would personally make sure we do everything we can to earn a full 5 stars from your internet too!!
Kristi, Rebel HQ
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