Rebel Internet Reviews 

Internet went down for a few hours, I emailed to make them aware and received a reply very quickly with some guidance. I received regular updates and £10 credit on our account. Issue was resolved within a few hours.

Customer service: 5 stars
Internet: 4 stars

Great internet for the first 12 months or so, best I've ever had, amazing speeds via ethernet and WiFi also good. The past 6 weeks however wireless speeds and connection dropped dramatically.

Customer service is the best I've experienced in any sector, always on hand to assist. I needed my connection set up over Christmas/New Year's and they were really responsive during this time.

More expensive than bigger providers, but the customer service and speeds are great. The mobile companion app is also incredibly customisable. Only left due to the drops in connection + can save a lot by switching providers.

I've been using Rebel Wifi for 2 years now. They are brilliant; rolling monthly contract instead of these crazy 24 month lock in other providers offer. Good router and app experience; blocking adds, assigning permissions to guests etc.

BUT, overall, the best customer service I've come across from a broadband provider. Quick to response, very friendly and will answer any questions. I spoke to Dhivya whilst I was moving house and my router didn't like my new address but within a couple of days I had a new router and all was fixed.

My only suggestion to Rebel would be to improve your online presence and website user experience. It feels a little tired and not well thought out which is the opposite of your customer service 👏

I was attended to by Dhivya, who was really attentive and helpful with all my questions and requests.

I am trying to contact Rebel Internet to let them know I am cancelling my contract. I am moving house. We have been renting a two bedroom apartment. It is less than 60 sqm in total for the whole flat. The Rebel internet service was not possible to receive through out the whole ground floor flat. I do not want to book a call to talk to them I just want their email address and I really dislike the method they use to access your email account. I would like the Rebel Internet Email address - Thank you.

The absolute worst customer service.
AVOID!

If you end your contract with them they will wreck you.
You can explain your financial situation,
They will pretend to be thoughtful and set up a monthly payment.
Then when you miss the first month payment they will attempt to take the money multiple times each week knowing you don't have money in there. Knowing you get paid monthly.
Destroying your credit score.

They will not even attempt to contact you to resolve the issue with the payment being failed.

Absolute demons... chuckling away in their office after completely wrecking the credit score you've tirelessly built back up from scratch over many years.

Wonderful support from Niviya and Dhivya on a problematic installation. Very quick and clear communication.

Great service - super quick responses and very friendly staff. Really clear instructions for router set up and good comms across the whole process. Deals absolutely worth it as well - really rate the prices especially compared to the classic big broadband providers, and also with Rebel you get far better service and are not constantly redirected to awful live chats like all the others! So better bang for your buck all round!

Just switched my connection over to Rebel and I can only say good things.
The process has only took a bit more then a week (I was already connected with Openreach) since I requested the change and they took care of informing the previous broadband company.
The router arrived in 2 days and it only took me 2 minutes to take off the old one and connect theirs on my switch date.
All communication with the support team via email have been quickly replied with courtesy.
Line speed is as advertised and I can have peace of mind that the price will stay the same for the whole duration of my contract.

The only service that provides reliable 12-month contract in the UK as far as I am concerned. A little bit bumpy road to get the Internet up and running for me but so far is working out great.
Dhivya helped me a lot in order to get over all those Openreach issues.

Amazing service after complaining on here

Rebel have been very reliable and they have great customer service.

Great Internet, really good customer service.

This is my second review after around 3 months with Rebel. I still maintain that I should have made this switch years ago. I was with BT, who were charging me nearly double to what I pay now with Rebel. I was unsure at first but I really wanted to move away from the greedy 'big-boys' and their unhelpful attitude to customers, especially with a move to full fibre in the very near future. Their website is simple and informative and compliments nicely their easy to use 'Plume' app. My experience is their customer service do far is excellent. The quality of their broadband is very good and their router was easy to set up and though bigger than some, looks very smart. I still have no hesitation whatsoever, in recommending Rebel.

Been with rebel for maybe eight months?

It’s been spotty.

But hopefully that’s now finally come to an end.

They offer really good customer service. When I pick up the phone to call them, I get straight through to a human without any switchboard.
Huge positive and I hope that they can keep that going and not go back on that in the future.

When I email them a support issue that email team actually picks up the ticket and respond to it promptly. Usually, I don’t want to do that sort of thing because you never hear back.

When I’ve logged issues via email, especially this latest time they don’t mess about with pointless troubleshooting steps that you know Isn’t going to fix the issue. They just straight up book an engineer to come out.

Same again with this most recent issues with unreliable service.

Toby made sure to dispatch an engineer without any need for back-and-forth or confirming any faults or anything else really. Really liked that.

So I guess I can still write them five stars, even though I’ve had unreliable service because the fault really lay with openreach in the end. It wasn’t really in their court.

I think as a business, they could maybe take a more proactive approach to finding faults and fixing them.

If I’m really being tight, why should I have to wait to tell them there’s an issue when every time I tell them there’s an issue, The response acknowledges it straight away because their systems can clearly see there’s an issue. As a business that relies on our connection for not only the Internet but also our landline having their unreliable service even if it wasn’t their fault could’ve been drastically reduced, had they made me aware to the length of the issues.
For example, after the engineer fixed the fault at the top of the telephone pole, he told us that a restriction had already been placed on our line to lessen the affected symptoms. Throttling our service well below what we were paying for.

It may well not be rebel Internet that did that, (who knows) but they certainly had the ability to know about it.

I think, ultimately that’s why I’m going four stars here.

Great customer service and great problem-solving once I go to them but they stayed quiet and didn’t tell me about the fact that my service had been throttled and restricted for X amount of time. Their system must’ve been flagging my line as problematic for awhile.

Excellent service, excellent communication and a huge level of empathy regarding my situation.
Thank you so much Toby for helping me resolve my issue.
I would 100% recommend this provider.

Great company offering flexible periods of contract for broadband, and understanding customer services with solutions to mitigating circumstances. However, note that when you set up contract online it does not auto check whether your [property needs physical connection engineer or not, but if so this is no extra cost per market norms nowadays.

Given how bad EE and other companies are with such things, worth a look if you move around a lot.

AN ABSOLUTE BREATH OF FRESH AIR!!! Fantastic customer service and customer care given each and every time I have contacted Rebel Internet. Promptly answering my call within seconds - no endless waiting. Call back service you can even specify an exact time to call you back! But they always promptly answering the phone. Very professional, attentive and empathetic staff. It is evident that they absolutely care about their customers and are interested in everything that I am saying on the call. Staff are on the ball and get things sorted immediately. Never having to call back they actually call you again to make sure that everything is fine. Internet quality, equipment and speeds are fantastic never have I had any issues it’s extremely reliable and efficient. In a dream world this is how a company should be. They are one of a kind! Amazing! Well done Rebel you are an outstanding company! A cut above the rest!

Great experience so far, even had my part fibre speed increased because I emailed and they sent an engineer around which fixed issues with my cabling, did not actually expect an increase!

Thank you to Justice from rebel and the open reach engineer!

Huge shout out to Toby for all the help!