Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had some issues with getting my copper line connection up and running when I moved into my house. I chose Rebel based on other reviews mentioning how good the support was. I'm glad I did... See more
Company replied
I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication... See more
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Wow! Actual humans who actually respond! Having gone all around the houses with EE, I looked up Rebel internet. I got my installation pack very quickly and Dhivya has been emailing me, checking on me,... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Rebel delivers Wi-Fi that actually works. Fair pricing. Customers first. Its not hard to see how Rebel is revolutionising home internet in the UK. Built for customers who experience Wi-Fi woes, are frustrated with the unfair pricing tactics of the Big Broadband providers, or are looking for something better. Rebel provides home Wi-Fi, broadband, and home phone services and is available to 29.5 million customers throughout the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@rebelinternet.uk
- rebelinternet.uk
4.5
Excellent
881 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be a Rebel!
After recently moving flat in Manchester, the Rebel team, specifically Dhivya, was on hand to help me with any and every question I had about getting our router set up in our new home. The change was swift and seamless which is always a positive when moving home. The product is fantastic, with a fixed tariff that doesn't fluctuate month on month with fast reliable internet service.
March 2, 2026
Unprompted review
Reply from Rebel Internet
Hi Charlie!! Thanks so much for the lovely feedback! We’re so happy the move went smoothly and that Dhivya was able to support you throughout. Delighted to hear you’re enjoying the fixed, reliable service too!!
Kristi, Rebel HQ
Rock solid and no long-term contract
Getting connected was easy. Excellent communication throughout and broadband connection has been rock solid. All this on a reasonably priced, rolling monthly contract. Excellent service.
February 20, 2026
Reply from Rebel Internet
Thank you so much for sharing this Gerard — I’m absolutely delighted to hear that getting connected was easy and that everything has been working so well for you. Excellent communication and a rock‑solid broadband connection are exactly what we aim for!!
Kristi, Rebel HQ
Ultra responsive customer service
Ultra responsive customer service, no nonsense good quality internet.
February 20, 2026
Reply from Rebel Internet
Hi Duncan!! Thank you so much for taking the time to share this. I’m really happy to hear you’ve experienced ultra‑responsive support and a straightforward, high‑quality connection — that’s exactly what we work hard to deliver every day!!
Kristi, Rebel HQ
Customer service is super
I tried to get Rebel fibre Internet. They promised within 10 days.
This was delayed by Openreach needing to do some connection work.
When I asked for a refund because I couldn’t wait three months, they promptly refunded me.
I couldn't ask for better customer service than that.
- They can't deliver,
- They paid me back.
- Brilliant.
February 23, 2026
Unprompted review
Reply from Rebel Internet
Thank you for the lovely feedback Hamish!! I’m really sorry we couldn’t get your fibre installed due to Openreach’s delays, but I’m glad we were able to refund you quickly! We truly appreciate your kindness, and if you ever decide to try Rebel again, we’ll be happy to help you!!
Kristi, Rebel HQ
Nice and easy
Rebel installed and commissioned my fibre broadband with competence and efficiency. The monthly contract is ideal for someone in temporary rented accommodation.
February 2, 2026
Unprompted review
Reply from Rebel Internet
Hi Mike,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that your fibre installation was completed efficiently and that everything went smoothly. It’s also great to know that our monthly contract option is working well for you while you’re in temporary accommodation.
If there’s ever anything more we can do to support you, we’re always happy to help.
Kristi, Rebel HQ
Job well done.
February 20, 2026
Reply from Rebel Internet
Thank you so much for your kind words. We really appreciate you taking the time to leave a review, and we’re delighted to know you had a positive experience with us!!
If there’s ever anything more we can do to help, we’re always happy to help.
Kristi, Rebel HQ
The best internet Service
Fantastic customer service especially Toby who I have managed to liaise with when issues have risen I would highly recommend this product as it is very fast and the extensions look amazing
February 19, 2026
Unprompted review
Reply from Rebel Internet
Hi Lee!! Thank you so much for the lovely review! We’re thrilled you’re enjoying the service, and Toby will be so happy to hear your kind words. It’s great to know everything’s running fast and that you’re loving the extensions too. We really appreciate it!!
Kristi, Rebel HQ
Rebel customer service is outstanding A***
Customer service is outstanding. I was previously a Virgin customer. Had a delay as OpenReach had to fix the connection initially, but Emma at Rebel was responsive and helpful to get us online. Everything really clear and easy to set up, now we have it working, it's way faster in the house than Virgin. Like the app too. Very happy to have changed provider.
February 13, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for the lovely review! We’re really happy to hear everything’s faster for you now, and Emma will be delighted to know her support helped get things sorted. We’re so glad you made the switch to Rebel — we’re always happy to help if you need anything!!
Kristi, Rebel HQ
Outstanding Customer Service - Truly Above & Beyond Expectations
I recently arranged Full Fibre Broadband installation with Rebel Internet via the BT Openreach network, and the entire experience was excellent from start to finish.
The customer service I received particularly from Justice, was professional, attentive, and genuinely friendly. She kept me fully informed throughout the process, clearly explaining what to expect on installation day and how I would be supported if any issues arose.
The engineer arrived within the agreed appointment window, was polite, and answered all my questions. After installation, Justice personally followed up, going through a thorough checklist and even arranging callback times to suit 'my' schedule and she called exactly when promised.
I have a fairly complex and customised network at home which I wanted to maintain with minimal disruption and this was accommodated through the use of PPPoE protocol.
Basically, the BT Open Reach ONT device gets the Fibre into the property and handshakes with my own ASUS router which handles everything within my network.
Advertised speeds of 1Gbps with real world average wired speeds of 860Mbps and above and wireless of between 500-800Mbps depending on proximity to router.
The level of care went well beyond my expectations. I’ve now been with Rebel Internet for 11 months since switching from a larger well-known provider, and I remain extremely satisfied with both the service and the customer care. Thus far I've also dealt with a 'David' and a 'Toby' and simply cannot fault them.
Thanks again to Justice and the whole Rebel team.
I wouldn’t hesitate to recommend Rebel Internet based on my experience.
January 29, 2026
Unprompted review
Reply from Rebel Internet
Wowie, what an absolutely incredible review — thank you so much for taking the time to share your experience in such detail. We’re genuinely grateful for your kind words and your recommendation. Justice & the team will be over the moon to read this, and we’re so happy her care and attention made the whole process smooth for you!! Thank you again for being part of the Rebel family — we truly appreciate you!!
Kristi, Rebel HQ
The best internet since 5 years ago
The best internet since 5 years ago! Issues now and then but they deal with it and they’re always a phone call away! Great customer service!
September 19, 2025
Reply from Rebel Internet
Hi Elisavet, thank you so much for your kind review. I’m so happy you’re happy with our team — we’re always just a message away for you! I’ve sent you a quick note as well to look more closely into the issues you’re experiencing, and we’ll make sure everything is working perfectly for you. Speak soon,
Kristi, Rebel HQ
Reply from Rebel Internet
Hi Elena, Thank you so much for the lovely feedback. We're really glad to hear everything was fast and reliable for you. If you ever need anything at all, we're always happy to help!!
Kristi, Rebel HQ
Moved from BT who were painful beyond…
Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able to email a person and they email you back really quickly having actually read what you've written - Niviya was brilliant). WiFi is superb and the house is once again silent! Even my wife said well done. I'll take the credit!
February 13, 2026
Reply from Rebel Internet
This absolutely made my day Graham— thank you! So glad the switch has been the total opposite of what you went through before. Huge shoutout to Niviya for the hero-level support, we love to hear it!!
And yes, definitely take the credit — you’ve earned it!
Kristi, Rebel HQ
5 Star Service !!! It's so rare to find these days
As an IT Professional, I am very impressed with Rebel Internet's level of support. Justice has been an outstanding help, followed up on the issue and did everything to get the problem resolved, kept me informed, managed everything with an expert hand. I feel I am in great hands 😍
February 11, 2026
Unprompted review
Reply from Rebel Internet
Hi Raph!! Thank you so much for taking the time to share this. I’m really glad to hear you’ve had such a positive experience with our support. Justice will be thrilled to know her care made such a difference. We always want you to feel completely supported!!
If you ever need anything at all, we’re always happy to help.
Kristi, Rebel HQ
Wow - amazing customer service
Wow! Actual humans who actually respond! Having gone all around the houses with EE, I looked up Rebel internet. I got my installation pack very quickly and Dhivya has been emailing me, checking on me, co-ordinating with BT open reach. She is proactive, helpful and very efficient. Just amazing to find this level of customer service nowadays. Thank you.
February 11, 2026
Unprompted review
Reply from Rebel Internet
Wow to YOU Lucy!! Thank you so much for taking the time to share this lovely review! It means a lot to hear that you’ve had such a positive experience, especially after everything you went through with EE. Thank you again for the kind words and for choosing Rebel. We’re always happy to help if you need anything at all.
Kristi, Rebel HQ
Excellent customer communications
Excellent customer communications, first class service had a problem with my billing, sorted straight away and refund issued
February 9, 2026
Unprompted review
Reply from Rebel Internet
Hi Phill!!
Thank you so much for your lovely feedback! We're really happy to hear that you found our communication excellent and that we were able to sort out the billing issue for you straight away.
If you ever need anything else, we're always happy to help!!
Have a wonderful day!
Kristi, Rebel HQ
Totally excellent broadband company
Totally excellent broadband company, with fast and reliable speeds and customer support 2nd to no one! Will absolutely never go back to the mainstream market! Really recommend A++++
February 6, 2026
Unprompted review
Reply from Rebel Internet
Hi! Thank you so much for this super kind review! We’re absolutely over the moon to hear you’re loving the fast, reliable speeds and that our support team has been there for you when you’ve needed us.
It means the world that you wouldn’t go back to the mainstream providers — we’ll keep working hard to make sure you never have to!
Kristi, Rebel HQ
Great service and excellent support…
Great service and excellent support from a guy called Kevin.
February 6, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for the lovely review! We’re so happy to hear you’ve had great service — and we couldn’t agree more, Kevin is fantastic. We’ll make sure he sees your kind words!
Thanks again for choosing us Michelle!!
Kristi, Rebel HQ
Fast internet, fast customer service
Outstanding service, fast speeds. Easy to set up and use and their customer service agents are prompt and helpful. Highly recommend you give them a go instead of the more established names
February 3, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for your wonderful feedback Jamie!! We're really happy to hear you're enjoying the experience! It means a lot that you’d recommend us over the bigger names.
If you ever need anything at all, we’re always just a message away.
Kristi, Rebel HQ
Rebel beats Virgin
I spent two hours on the phone to Virgin on Sunday night trying to get them to repair my connection in less than a month. Meanwhile, Rebel can connect me in ten days and respond via e-mail within ten minutes. I just hope the speed of the FTTC is good enough for wfh and I can say farewell to Virgin forever.
February 3, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this — I can only imagine how frustrating that must have been. I’m really glad we’ve been able to give you a smoother experience, and it’s great to hear our team could get back to you so quickly!! If you have any questions or notice anything at all, just let us know — very happy to help!!
Kristi, Rebel HQ
False advertisement
False advertisement, the wifi is different levels of bad, nothing that they’ve said is true
February 2, 2026
Unprompted review
Reply from Rebel Internet
Just checking in — I haven’t seen your info come through yet, and I’m really keen to get this sorted for you. When you get a moment, please send it over and I’ll jump on it right away!
Thanks so much!
Kristi, Rebel HQ
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