I recently contacted Rebound Fitness regarding spare parts for my cherished Fit Bounce Pro Rebounder, I was very pleased to receive very prompt assistance in ordering spare locking pins (even though t... See more
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Review summary
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Very happy with my experience purchasing my 48" rebounder from Rebound Fitness. It was well-packed and arrived on time and in perfect condition. I also appreciate that it came 90% assembled. Instructi... See more
Company replied
My sister encouraged me to buy a rebounder but not just ‘any’ rebounder but to look for a reputable brand. After researching online and listening to many recommendations on You Tube I settled... See more
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I had an issue with my spring rebounder and Liz was amazing!!! Seriously the best service ever!! Someone give her a raise seriously !! She delt with my issue so efficiently, only needed th... See more
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Company details
Written by the company
Rebound Fitness are the leading Rebounding company supplying high quality mini-trampolines to suit all budgets and 100s of rebounding workouts streamed through our online membership platform and also available on DVD. Through our flagship "Bounce & Burn" programme, we have trained over 2500 instructors and helped to set up rebounding classes with freelance instructors in the community, gyms and health clubs, physio's and other therapists and junior/secondary schools - as well as individuals who prefer to Bounce to their own beat in the comfort of their own home, at the office or on the move!
Rebound Fitness
Written by the company
- Put the FUN back into Fitness!
- Our mission is to get the nation bouncing, put the FUN back into fitness and help people across the globe to lead healthy, happy & well-balanced lifestyles.
Excellent Customer Service
Guaranteed Smiles!
We are committed to outstanding customer service. Any questions or issues please contact our customer service team by email (for the quickest response) or by phone and we will do our best to support you.
Contact info
24 - 28 St. Leonards Road, Unit 48, SL4 3BB, Windsor, United Kingdom
- +44 (0) 333 444 0846
- service@rebound.fitness
- rebound.fitness
4.9
Excellent
2K reviews
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Excellent Service
I experienced some issues with ordering my Fit Bounce Pro rebounder through Amazon. Liza from Rebound Fitness was really helpful and I ended up purchasing direct from Rebound Fitness. First class service!
August 27, 2026
Reply from Rebound Fitness
Hi! Thank you so much Dean, for taking the time to submit your review and feedback. Don't forget that we are here for you should you have any questions or concerns. service@rebound.fitness
Great product and super fast delivery
September 24, 2026
Reply from Rebound Fitness
Hi Greg, thanks so much for submitting your 5 star review. We really do appreciate it when our customers take the time to do so - thanks again!
Reply from Rebound Fitness
Hi! So glad to read that we were able to provide the advice you were looking for. Please remember that we are only an email away should you have any further questions or concerns in the future - we're here to help! service@rebound.fitness
The customer service was very helpful…
The customer service was very helpful and quite responsive to questions.
Received the rebounder quickly and it was SO EASY TO SET UP SO IMPRESSED! Love the feel and the size. Glad we got the XL and the extra bungees for future!
September 21, 2026
Reply from Rebound Fitness
Hi! So pleased to read that you have had an all round very positive experience with our customer service, product and ordering process! We really appreciate you taking the time to submit your review and feedback.
Reply from Rebound Fitness
Hi Marissa, thanks for your 5 star review and feedback. Please remember that we are only an email away should you have any questions or concerns - we're here to help! service@rebound.fitness
Loving It!
I love it! The rebounder is sturdy, doesn’t shift or make noise when exercising on it. And I can get equivalent to a sprint workout in place of jogging to reduce the wear and tear on my joints.
September 18, 2026
Reply from Rebound Fitness
Hi Pat, thank you so much for your 5 star review! We really appreciate you sharing your experience and hope you continue to enjoy every workout!
Great customer service as always
Great customer service as always
Prompt delivery :)
September 18, 2026
Reply from Rebound Fitness
Thank you so much for your 5 star review! We’re delighted to hear that you’ve once again experienced great customer service and prompt delivery. We do pride ourselves of providing excellent customer servicer, so that you for your endorsement.
Fraying bungees
My rebounder’s bungees had begun to fray here and there and I made an inquiry over the website to determine which bungees I needed to purchase for replacing. Liza was so helpful to ask what had been happening to the bungees, which apparently were still under the 1-year warranty. After sending her a few pictures of the frayed bungees, the company decided to send me all 32 brand new bungees. This was wonderful and unexpected and I truly appreciate the supply given. She was very helpful and her response was also very timely. I appreciate the customer service. We do love our rebounder and use it daily!
September 14, 2026
Reply from Rebound Fitness
Hi Amy, thank you so much for your wonderful review! We’re delighted to hear that Liza was able to assist you quickly and make the warranty process easy. It’s fantastic to know that you’re enjoying your rebounder and using it every day! We’re always here to help, and we hope you continue to enjoy many great workouts on your rebounder!
This arrived crazy fast
This arrived crazy fast! 4 days and it was on my doorstep. That's impressive. It was very easy to open and set up except that 2 of the springs had come loose. They do include a thin piece of wire for fixing the springs but it's a joke. Nobody is going to pull those springs back into place with what comes with it. The instruction booklet didn't give any information on how to reattach so YouTube to the rescue! Sheesh! That took some muscle. I replaced a 55" Amazon rebounder with this one and this one is a huge improvement! Very sturdy and the mat doesn't dip in the middle. My feet feel much better after exercising. Overall very happy with my purchase. Only gave a 4 star because I've just received it so not sure how it will hold up over time but the quality is good so I'm thinking it'll be around for many years.
September 16, 2026
Reply from Rebound Fitness
Thank you for taking the time to share such detailed feedback! We’re thrilled to hear your rebounder arrived so quickly and that you’re already noticing the difference in stability, quality, and comfort compared with your previous rebounder.
We’re sorry to hear that two of the springs came loose during setup and that the included tool wasn’t as helpful as it should have been. We appreciate you pointing this out, as feedback like yours helps us identify where we can improve our setup instructions and accessories.
We’re especially glad that, despite the initial hiccup, you’re very happy with your rebounder and enjoying your workouts. We hope it continues to serve you well for many years to come! Thank you again for choosing us and for sharing your experience.
kindness and competence
September 7, 2026
Reply from Rebound Fitness
Hi Claudia, thank you for your 5 star review. Please remember that we're here to help should you have any further questions or concerns! service@rebound.fitness
Reply from Rebound Fitness
Hi Lilya, tank you for your 5 star review! We’re so glad to hear you’re happy with the quality of your rebounder and finding it comfortable for your workouts. We truly appreciate your support and hope you continue enjoying it!
I love my rebounder
I love my rebounder. The ordering and delivery process from the UK to Australia was seamless and the product is so sturdy and easy to put together with the stability bar. I’m loving bouncing whenever I need to and can highly recommend this product to anyone looking for a fun way to release stress and work out. Thanks team!
September 7, 2026
Reply from Rebound Fitness
Hi Hetal, thank you so much for the 5 star review and your lovely comments. Please remember that we're only an email away should you have any questions or concerns - we're here to help! service@rebound.fitness
Not just great rebounders - top customer service too!
Not just great rebounders from Rebound Fitness - their customer service is ultra high quality too!
I needed a spare part for my Fit Bounce Pro, so emailed Rebound Fitness. I received a very helpful and positive reply the same day, from the very charming Liza, with requested spare part arriving a few days' later. In these frustrating times of automated everything, Rebound Fitness are a refreshing change - proper customer service from real people. Keep up the great work Rebound Fitness!
September 11, 2026
Unprompted review
Reply from Rebound Fitness
Hi Helen, thanks you so, so much for your lovely review and the additional feedback. We do pride ourselves on providing excellent customer service as well as great rebounders - so thanks again for your endorsement!
A very well built and sturdy rebounder…
A very well built and sturdy rebounder very good quality. I'm getting used to using it and have heard only good things about rebounding. Fast delivery and an excellent product. Many thanks.
June 29, 2026
Reply from Rebound Fitness
Hi Jo, thank you so much for your fantastic review of our rebounder and service. We hope you enjoy using it and if you have any questions about Rebounding, please don't hesitate to contact us.
Customer service is exceptional!
Customer service is exceptional!
The rebounder is very professional & high quality.
September 3, 2026
Reply from Rebound Fitness
Hi Amy, thank you for your amazing feedback. Happy bouncing and if you need anything from us then don't hesitate to get in touch.
The rebounder bar for my 40inch…
The rebounder bar for my 40inch rebounder fit perfectly. With the adjustable handle height is nicely done . The cushioned handle is comfortable. Happy with this product
September 10, 2026
Reply from Rebound Fitness
Hi Richard, we're please to hear that you're enjoying your stability bar. Happy bouncing!
I bought this to replace a worn out…
I bought this to replace a worn out rebounder that I bought for $100 many years ago. I never had issues with all the legs of my cheap rebounder hitting the floor, but I am struggling with this rebounder that I spent hundreds of dollars on. Leveling the legs feels like something that the company should be handling before they ship them.
September 14, 2026
Unprompted review
Reply from Rebound Fitness
Hi Nicole, we’re sorry to hear that you’re having trouble with the legs of your rebounder, especially after investing in a higher-priced replacement. We completely understand how frustrating it must be to experience this when your previous rebounder never had the same issue.
While minor levelling adjustments can sometimes be necessary due to differences in flooring, we understand your point that the rebounder should arrive as close to level as possible. We will be contacting you today to help you get this resolved. service@rebound.fitness
First rebounder at this price point - WORTH IT!
My wife and I have been rebounding religiously for 3-4 years now. In that time we have gone through 3 different "bargain" rebounders. We figured it was time to spend a few bucks on one and what a difference! The rebounder is rock solid, a good size (we went with the 44" model), but what made the decision for us over others at this price point was that when I had questions regarding replacement bungees (which have been VERY necessary with the other rebounders we went through), they answered my question very quickly and did not take that opportunity to inundate my inbox with spam (as opposed to another manufacturer at this price point - that never even responded to my question). Very professional.
I am hoping not to have any reason to contact customer service, but it is very good to know that if I do, I will be heard.
September 2, 2026
Reply from Rebound Fitness
Hi Jeff, thank you so much for sharing your 5 star review! We’re thrilled to hear that the rebounder feels rock solid and is meeting your expectations. We do pride ourselves with providing excellent customer service and we believe that being responsive and respectful of our customers’ time is just as important as making a quality product.
We hope you and your wife enjoy many years of happy rebounding!
Super fast delivery to Munich
Super fast delivery to Munich, Germany and best quality rebounder
September 7, 2026
Reply from Rebound Fitness
Thank you, David, for your 5 star review and your additional feedback. We really do appreciate you taking the time to do so. Please don't forget that we are only an email away should you have any questions or concerns - we're here to help! service@rebound.fitness
The BEST British rebounders and amazing…
The BEST British rebounders and amazing customer service. I highly recommend!!!!
September 1, 2026
Unprompted review
Reply from Rebound Fitness
Hi Leonie, WOW! Thank you so, so much for your amazing review - we really appreciate your total endorsement! Thank you again
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