Reboxed® Reviews 

2,781
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 952 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and the exceptional quality of the refurbished phones, noting that devices arrive securely packaged and looking practically brand new. Many people find the website very easy to navigate, and consumers appreciate that the overall ordering process is entirely smooth, straightforward, and accompanied by useful extra items. However, some customers also noted frustrating problems with significantly delayed deliveries, tracking issues, or missing items in their shipments. A small group of reviewers experienced faulty devices, unexpected technical problems, or disappointing product conditions upon arrival.

What people talk about most

Product

Consumers find product to be positive, highlighting that devices arrive swiftly, in excellent condition, and... See more

Quality

Users describe positive interactions with quality, noting that devices frequently arrive in pristine,... See more

Delivery service

Clients share positive opinions on delivery service, frequently noting that orders arrive swiftly and on time... See more

Service

Reviewers highlight positive aspects of service, with consumers praising the excellent and helpful support... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast shipping, excellent item... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although I had problems with a phone received from the company I was helped throughout my purchasing journey by a lady named Rachelle who helped every step of the way. She was informative, attentive a... See more

Company replied

Rated 5 out of 5 stars

Had a genuinely great experience buying my S25. Had done my research so knew it was a good deal. Website is very clear on what you're getting. Product arrived quickly,as described & well packaged. To... See more

Company replied

Rated 5 out of 5 stars

Buying a replacement phone is a costly business these days. At Reboxed you can purchase a brilliant previously owned phone at a fraction of the cost. The condition of the recent iPhone 14 we bought wa... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery. Very happy with phone. Could do with info on how (or whether) I can recycle my rather old phone which isn't on your list. Polite email conversation with your virtual assistant (surre... See more


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,781)

952 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought an S23 Ultra in excellent…

I bought an S23 Ultra in excellent condition at a price lower than competitors Music Magpie and Backmarket. Out of these 3, Reboxed had the best opening experience. The phone itself looked like brand new. Overall, I was impressed having my last few phones second hand this experience was the best in terms of price, quality, and experience.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

iPhone 15 Pro - Natural Titanium 256GB, Condition "Good"

Although Reboxed were quite delayed with dispatching my order - I was refunded £10 for the delays by Rachelle, part of the team at Reboxed. On top of that I was refunded an extra £10, as compensation for the inconveniences that this lateness caused me. This all makes up for the delays, and means a lot.

The phone I ordered from Reboxed.co was the iPhone 15 Pro in Natural Titanium with 256GB storage, specifically in "Good" condition - which is the lowest-grade condition that Reboxed does. This cost me £474.10 (+ £4.99 TechCheck® Fee) - which is a very competitive price for such a professionally refurbished iPhone 15 Pro with 256GB storage at this moment in time.

The phone's external condition is definitely better than what Reboxed describes to be "Good" condition.
Though the only noticeable wear and tear would be this tiny little micro-scratch or edge-chip on the very edge of one of the camera-lenses - not affecting the quality of photos or videos at all. Apart from only a couple of unnoticeable, small and minor micro-scratches / micro-chips across the whole phone; the phone is in absolutely great condition.

Battery wise, the phone came with a maximum capacity of 91% at a cycle count of 538. This is fantastic for this grade of phone.

Storage wise - the phone definitely is 256GB. This is a very good deal for this storage size.

Could not be a better deal at this moment in time. Very, very happy indeed.
Reboxed truly is trustworthy, commendable and recommendable - they have definitely won their place in the leaderboards for top refurbished tech companies in the UK.

September 20, 2026
Rated 3 out of 5 stars

I did the like service but

I did like service, but you guys should be stating clearly what battery percentage is on the phone for clarity and transparency

September 21, 2026
Reboxed® logo

Reply from Reboxed®

Hi Ridwan,

I’m glad you were happy with the service! You’re right that being upfront about battery health would give customers a clearer idea of what to expect before buying. Thanks for raising this with us. It’s useful feedback, and we’ll share it with the team.

Best,
Reboxed Customer Experience Team 🌍

Rated 5 out of 5 stars

iPhone 14 pro

So far have had it for a week or so, great condition. Only came with 1 scratch so far so good. Got with a new battery so battery life’s been good. As of right now I’m happy with this purchase

September 21, 2026
Rated 5 out of 5 stars

6 months and still perfect

I'm so happy with my purchase. I bought my samsung galaxy s24 6 months ago. Still full working. I like that it comes with 1 year warranty and 3 months trial insurance that you can cancel or opt out any time you want.

February 18, 2026
Unprompted review
Rated 2 out of 5 stars

Poor service from a cost-cutting…

Poor service from a cost-cutting company. Reboxed claimed 24 hour delivery, the reason I chose it, but in fact it took four days. Moreover there’s no way of reaching the team via the website to understand what’s going on. There’s an AI agent only. I had to use instagram to reach a human and even that took 48 hours. The phone itself seems fine though I’ve not used it yet.

September 23, 2026
Reboxed® logo

Reply from Reboxed®

Hi Nicholas,

I’m sorry we let you down on this one. Having to reach out on Instagram just to get a response isn’t the experience we want you to have.

I’m glad the phone seems to be okay, but I know that doesn’t make up for the frustration along the way. Thanks for being honest about what went wrong. We’ll take your feedback on board.

Best,
Reboxed Customer Experience Team 🌍

Rated 5 out of 5 stars

Terrific Service

Product arrived on time and within the delivery window. Then product is as described in the selection process and the packaging was of high quality, The trade in was undertaken promptly and the return payment was made to my account immediately.

September 21, 2026
Rated 2 out of 5 stars

Not thrilled with ReBoxed …

The company twice sent me the wrong order and had to refund me. They also knocked down the resale price of my old phone with very little evidence that it was in poor condition. They revised their offer when I challenged them. And Rachelle was very helpful and apologetic for the mistakes. But overall I wasn’t thrilled with them.

September 21, 2026
Reboxed® logo

Reply from Reboxed®

Hi Nicola,

I’m sorry things didn’t go more smoothly, especially with the order mix-ups and the initial trade-in offer. I’m glad Rachelle could help where possible, but I understand that the overall experience left you disappointed.

We’ll take your feedback on board, particularly around getting orders right and making sure trade-in assessments are properly supported. Thanks for giving us the chance to put things right, even if we didn’t get everything right along the way.

Best,
Reboxed Customer Experience Team 🌍

Rated 5 out of 5 stars

Had a slight issue transferring from…

Had a slight issue transferring from old iPhone to new one. Contacted Reboxed customer services who was extremely fast in replying. Rachelle gave me several options to try resolve the issue which proved to be a success. Thankyou for your excellent customer services. Would highly recommend using them if required.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company! Ordered a used phone and it looked & felt totally brand new, no signs of previous use & most importantly to me, a really healthy battery.
A great bargain & a beautifully packaged delivery & doing a bit for the environment too. Buy from here, you really won't regret it!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

I’m officially a big fan of Reboxed

I’m officially a big fan of Reboxed! 📱

This is the second time I’ve bought a refurbished phone from them, and I’ve been incredibly happy on both occasions. The website is easy to navigate, and there’s loads of useful information about each phone, which makes choosing the right one really straightforward.

Delivery was quick, but most importantly, the phones have been fantastic. I used my first Reboxed phone for years, and the only reason I eventually replaced it was because my kids managed to smash the screen (and unfortunately, it couldn’t be repaired! 😂)

I’ve even recommended Reboxed to my husband, who has now bought a refurbished phone from them too. So that’s two happy customers in our household!

If you’re considering a refurbished phone, I’d definitely recommend giving Reboxed a look. Great phones, great value and a great experience from start to finish. ⭐⭐⭐⭐⭐

August 26, 2026
Unprompted review

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