Regency FX Reviews 491

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making the process smooth and stress-free, especially when dealing with significant financial transfers. Many people highlight the excellent service, noting that real people are available to guide them with tailored support, offering competitive rates and ensuring efficient and timely transfers. Reviewers appreciate the personalized approach, with dedicated specialists who provide recommendations and keep them informed every step of the way, often saving them money compared to traditional banking methods. However, some customers experienced issues with exchange rates dropping after funds were sent, leading to unexpected losses. A few other people also felt that there were unclear fees or intermediary charges, and some noted delays in transfers due to weekend operations and money laundering checks, with a lack of updates during these periods.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and a strong likelihood... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and knowledge of... See more

Payment

Customers consistently note positive experiences with payment, highlighting clear, transparent, and efficient... See more

Price

Customers consistently report positive experiences with pricing, often highlighting competitive exchange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mason reassured me through the whole process as I was a bit worried transferring a large amount of money. Always messaged before calling to make sure I was free to take call. Made the process very... See more

Company replied

Rated 5 out of 5 stars

Human interaction matters when the stakes are high — especially when transferring retirement funds. The last thing you want is to be left battling apps and chatbots. Having real people there to gu... See more

Company replied

Rated 5 out of 5 stars

I’ve been working with Mason at Regency FX and couldn’t be happier with the service he provides. He’s professional, knowledgeable, and always takes the time to explain things clearly. Mason makes the... See more

Company replied

Rated 5 out of 5 stars

James was great to work with. After transferring the funds, he kept me updated on the status and monitored the exchange rate as agreed. When he noticed the rate starting to trend downward, he quickly... See more

Company replied


Company details

  1. Currency Exchange Service

Written by the company

Here at Regency FX we pride ourselves on our exemplary service in the currency conversion / FX space. Whether that's online, over the phone or if you want to meet us in our offices, we're here to look after you. As we are a dedicated currency transfer service only, it means we can keep our service lean and focused. This means we can undercut other offerings like high street banks. Also many other currency transfer services operate from big name locations whilst we focus on passing cost savings on to our clients. What sets our service apart is our unwavering focus on meeting and exceeding the diverse needs of our clients. We understand that every individual and business has unique requirements and we go the extra mile to tailor our solutions accordingly. Our team of experienced professionals combines expertise with a deep understanding of market trends, enabling us to provide you with insights, strategies, and personalized recommendations that give you a competitive edge. We offer quick and secure transfers, you can trust that your financial safety is our top priority. Funds are safeguarded by our FCA-regulated e-money partners at a credit institution. Our transfer service is also lightning-fast, so you can rest assured that your exchange will be executed as quickly as possible. If you have any questions about the types of transactions we offer or the currencies we support, please don't hesitate to ask. We are transparent about the process and will work with you to ensure you receive the most cost-effective solution for your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

491 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I had a great experience using using RegencyFX

I had a great experience using this broker, and a huge part of that was thanks to Toby. He was incredibly professional, patient, and made the entire transfer process seamless from start to finish and at a much better rate than my bank offered.

February 28, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Brian,

Thank you for taking the time to write this review, we are glad to hear that Toby was incredibly professional and patient.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral programme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Excellent customer service,very…

Excellent customer service,very professional, top currency transfers and exchange rate service offering. 👏

March 3, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for leaving this review.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral programme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Very professional

Very professional, incredible foresight on euro rates that gave me a fantastic deal compared to other FX outfits. James knows his business well and made the whole process quick, expertly checked and safe. Would use them again without a second thought

February 23, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Steve,

Thank you for this review, we look forward to working with you in the future.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral programme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Very prompt and efficient service and…

Very prompt and efficient service and easily contactable

February 17, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Phil,

Thank you for this review,

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Excellent service with great…

Excellent service with great responses.thanks

February 5, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for leaving this review.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Hands on service

Toby was brilliant from start to finish: incredibly friendly, very hands-on, and he went the extra mile to ensure that the process was smooth and that we got the best rate possible to maximise the value of our transfer.

February 16, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Caleb,

Thank you for this review, we are glad to hear that Toby helped you through your transfer.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Professional and efficient!

Regency FX has been excellent to work with. Professional, reliable, and consistently delivering great results. Toby Allen, in particular, has been outstanding. His communication is clear and timely, and he always goes the extra mile to make the process smooth and stress‑free. Highly recommended for anyone looking for a trusted and efficient FX partner.

February 10, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Ewan,

Thank you for taking the time to share your feedback. We are pleased to hear that Toby has been outstanding and that your process has been smooth and stress free.

For every review we receive, we will be donating £5 to Tor to Shore in support of Cornwall Wildlife Trust, helping to protect and restore Cornwall’s land and sea habitats.

You can read more about the project here: https://www.regencyfx.com/tor-to-shore-cornwall-wildlife-trust

Rated 5 out of 5 stars

Great service

Toby has been incredibly helpful and responsive in setting up my account and guiding me through my first transactions.

The whole experience has been great and has been very quick.

February 3, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Michael,

Thank you for leaving this review, we are pleased to hear that Toby was incredibly helpful through your transfer.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Very satisfying

Very satisfying

February 12, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for this review.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Proactive, patient support — forward contract helped manage FX risk

I was referred to Regency FX (and Mason Taylor) by a mortgage broker and started working with him in summer 2025 while I was setting up UK accounts and planning USD→GBP transfers from the US to the UK. Before that, I’d used my bank for transfers and the rates/process weren’t great.
Mason was outstanding from the beginning. He suggested we start with smaller transfers so I could get comfortable with the process and build confidence, and he explained everything clearly and patiently at each step. When we later needed to move a much larger amount for a London property purchase, Mason recommended using a forward contract over a defined window. He also encouraged us to put the forward in place promptly as the dollar was already weakening, which helped us manage the FX risk and gave us certainty during a stressful period.
I’m based in California and Mason is in Cornwall, but he was consistently responsive, flexible with the time difference, and incredibly reassuring throughout. I highly recommend Mason and Regency FX and will continue using them as we move more assets to the UK.

January 15, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for taking the time to write this review, we are pleased to hear that Mason was outstanding.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

I was extremely nervous trusting my…

I was extremely nervous trusting my personal account manager and regency FX at first as I had never used a service like this before.

My personal accounts manager is James Lowe and he calmly and concisely answered all my questions and sent me validated proof to back up their claims. He has been an absolute star and genuine good guy, and put alot of effort into building trust. He even tells me the best time to deposit my money to ensure I get the best rates.

I live in Saudi and sending money home to UK is extortionate, I'm so glad I chose to go with RegencyFX and got James as my account manager, it has saved me a lot of money and eased my worry and stress of losing money when transfering home! Transfers are timely and efficient as well :) Thank you all!

February 10, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Maya,

Thank you for taking the time to write this review,

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 1 out of 5 stars

Terrible approach

Will not stop calling me.

We were asked if we wanted this service as part of a cross-currency mortgage. I said it might be interesting, and we've been bombarded with calls and WhatsApp ever since.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had such an effortless service from Louis and Toby

I had such an effortless service from RegencyFX. From the moment I submitted an enquiry to getting my funds transferred, both Louis and Toby were on hand for anything I needed, they explained the process clearly, and the whole process took about 2 days at most. If you’re looking to transfer funds internationally with a good rate, speed and trusted support and advice - I highly recommend using RegencyFX.

February 6, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Mya,

Thank you for taking the time to write this review.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral programme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Toby was a massive help!

Toby was a massive help when I was transferring funds to buy a property overseas. The platform was straightforward and easy to navigate, and Toby’s support from start to finish made the whole process smooth and stress-free.

I couldn’t recommend Toby or the company more highly.

February 3, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Ashley,

Thank you for this review, we are glad to hear that Toby was a massive help.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Super helpful

Super helpful, patient and made the transfer really straightforward. I highly recommend Jamie and his team

February 2, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Frances,

Thank you for writing this review.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Toby Allen provided pleasant personal …

Toby Allen provided pleasant personal service and was easy to contact.

February 2, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Richard,

Thank you for writing this review,

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 4 out of 5 stars

Good recovery after initial error

Following on from my previous review, I'm pleased to confirm that my funds have now arrived safely in my UK account.

Although the initial experience was frustrating — as I was mistakenly instructed to send the funds to the wrong account, which resulted in a delay of nearly three weeks — the matter has now been resolved. Once the error was identified and the funds were returned, my personal account manager guided me carefully through the process, and when I resent the money to the correct account, it arrived within one working day.

The exchange rate offered was competitive, and as a gesture of goodwill for the inconvenience caused, the company credited £200 to my account, which I appreciate.

While the initial mistake caused significant stress and delay, I'm satisfied that the issue was ultimately resolved and that efforts were made to make amends.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with company was excellent…

My experience with company was really good. Needed to transfer money from abroad. Jamie was excellent agent. He made it all stress free and guide me through the proccess. Amazing customer service

January 30, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for taking the time to write this review, we are pleased to hear that Jamie was excellent.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Excellent

This was the first time I've done something like this and Jamie was reassuring and helpful throughout, making the whole process very easy. Clear, quick and easy to understand communication at all times. Highly recommended!

January 29, 2026
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Anthony,

Thank you for writing this review, we are glad to hear that Jamie was reassuring and helpful throughout your transfer.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

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