No problem ordering the item. Paid extra for Saturday delivery but ended up with a message to say won't be delivered till Monday. One quick phone call and the delivery was back on schedule. Great se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.
Free Delivery + Free Warranty + Price Match
GRANARY BUILDINGS, MYTHOP ROAD, FY4 4XB, BLACKPOOL, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy delivery polite and considerate driver,and I'm very happy with my product and will be purchasing more from you guys in the future many thanks 😊

Reply from Reliant
I spoke to Gareth after my oven arrived damaged. The absolute angel was friendly, professional and arranged for my oven to be replaced immediately - even collecting the old one. 10/10 customer service

Reply from Reliant
Never ever use this company again. It was nightmare. Sent me damaged product twice and cancelled delivery and collection.

Reply from Reliant
Very happy with my fridge freezer and the delivery was on time .

Reply from Reliant
Delivered when said and delivery driver was very helpful, Thank you

Reply from Reliant
This HYE smart tv is excellent value for money but for someone who is shy of modern technology it is a nightmare to set up.Like all smart TV's it needs a good reliable internet connection- unfortunately I live in a poor reception area and lose my internet regularly which affected the setting up process - you cannot rely on your aerial reception alone.It took over two hours to set up. I didn't find the user guide very helpful or very comprehensive for first time smart tv buyers.

Reply from Reliant
They never install it and I paid for it to be installed then they did 3 days later n it was broke 2weeks later I'm wating on a new washing machine that comes Monday another 4 days without a w machine then they will fit it, n yet no compensation offered

Reply from Reliant
Great delivery, rang 20 mins before arriving, freezer well worth the money

Reply from Reliant

Reply from Reliant
Fantastic customer service from dean assest to the company very polite

Reply from Reliant
Update: Problem Resolved
My experience:
11th May
Contacted Reliant as the TV arrived with a clear fault, never unwrapped.
9th June
Reliant finally collected the TV, four weeks after being notified and multiple unanswered emails.
11th June
Reliant received the TV on 11/06/2026 at 15:49.
2nd July: Four weeks later, no refund issued.
Update, 3rd July: Antony at Reliant phoned, he handles resolving customer problems. He didn't make excuses and gave a meaningful, genuine apology and had already processed my refund (I checked). Genuinely well handled by Antony once he was made aware.

Reply from Reliant
What an absolute gentleman and so helpful would highly recommend dean

Reply from Reliant
Dean, who delivered the freezer was couteous, helpful and respectful of property. The freezer is great value for money, excellent price, speedy delivery, very pleased overall

Reply from Reliant
I received excellent customer service from Paul, a colleague from their review team who contacted me after my initial order was misplaced and was not delivered. Paul ensured that he booked me a delivery slot immediately and even though the item could not be delivered because my doorway was actually smaller that the item, i appreciated the help that was provided by Paul.

Reply from Reliant
Dean was great his communication was up-to-date on the time he was delivering.the item was packaged great.the price was very reasonable compared to others

Reply from Reliant
Initially gave this company a one star due to customer service issues. They have however since contacted me and couldn’t be more apologetic. Antony from Reliant was super helpful and went out of his way to sort the issue. I have received a replacement product which is working great.

Reply from Reliant
I bought a cooker from this company I had some issues I contacted them Antony sorted out he send a new cooker for me I would highly recommend this website to everyone anything you buy from here and made bye HYE as good as other companies I would say why pay lots of money when you get same things for more cheaper here and free delivery Thanks Antony you are a star.

Reply from Reliant
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.