Reliant Reviews 

12,476
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the efficient ordering process and smooth delivery, often highlighting that items arrive quickly and on time. Many people appreciate the helpful and polite delivery drivers who frequently go above and beyond. Consumers are also very satisfied with the quality and value of the products. However, some customers noted issues with items arriving damaged, such as products being dented or scratched. A few other people also felt that the delivery service had occasional problems, including late arrivals or poor communication about delays. Some reviewers also experienced difficulties reaching the delivery company for updates or found that paid services were not fulfilled.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with their purchases,... See more

Service

Users describe positive interactions with service, with many reviewers praising the excellent customer... See more

Staff

Customers had positive experiences with staff, frequently praising delivery drivers for being helpful,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No problem ordering the item. Paid extra for Saturday delivery but ended up with a message to say won't be delivered till Monday. One quick phone call and the delivery was back on schedule. Great se... See more

Company replied

Rated 4 out of 5 stars

This HYE smart tv is excellent value for money but for someone who is shy of modern technology it is a nightmare to set up.Like all smart TV's it needs a good reliable internet connection- unfortunat... See more

Company replied

Rated 4 out of 5 stars

Ideal ‘overflow’ freezer for the garage, which is working well. One star knocked off as communication not great. I wasn’t going to be home for the delivery slot, but despite two emails they still atte... See more

Company replied

Rated 4 out of 5 stars

hob is really nice, however the fittings supplied did not fit standard pipe, hence needed to purchase another connector. Delivery was very good. Would purchase again from Reliant.

Company replied


Company details

  1. Electronics Store
  2. TV store

Written by the company

Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.

Our Promise

Free Delivery + Free Warranty + Price Match

We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(12,476)

1,759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy delivery polite and…

Very easy delivery polite and considerate driver,and I'm very happy with my product and will be purchasing more from you guys in the future many thanks 😊

June 12, 2026
Reliant logo

Reply from Reliant

Thank you for your 5-star review, I will pass on your feedback to our logistics department.

Rated 5 out of 5 stars

Gareth is the man you need!

I spoke to Gareth after my oven arrived damaged. The absolute angel was friendly, professional and arranged for my oven to be replaced immediately - even collecting the old one. 10/10 customer service

July 3, 2026
Unprompted review
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Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words. I will pass on your thanks to Gareth

Rated 1 out of 5 stars

Never ever use this company again

Never ever use this company again. It was nightmare. Sent me damaged product twice and cancelled delivery and collection.

June 17, 2026
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Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 4 out of 5 stars

HYE 43FHDS1008

This HYE smart tv is excellent value for money but for someone who is shy of modern technology it is a nightmare to set up.Like all smart TV's it needs a good reliable internet connection- unfortunately I live in a poor reception area and lose my internet regularly which affected the setting up process - you cannot rely on your aerial reception alone.It took over two hours to set up. I didn't find the user guide very helpful or very comprehensive for first time smart tv buyers.

June 19, 2026
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Reply from Reliant

Thank you for your 4-star review, we do appreciate you taking the time to do so and your feedback is invaluable to us, I will pass your comments on to the appropriate team to help us improve in the future. If you are still having trouble with your set up please give us a call and we can assist you.

Rated 1 out of 5 stars

They never install it and I paid for it…

They never install it and I paid for it to be installed then they did 3 days later n it was broke 2weeks later I'm wating on a new washing machine that comes Monday another 4 days without a w machine then they will fit it, n yet no compensation offered

June 17, 2026
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Reply from Reliant

Thank you for taking my call earlier, I hope we have reached a solution that you are 100% happy with, Regards Antony

Rated 5 out of 5 stars

Great delivery

Great delivery, rang 20 mins before arriving, freezer well worth the money

June 25, 2026
Reliant logo

Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Dean was awesome

Dean was awesome , a True Professional !!

July 2, 2026
Unprompted review
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Reply from Reliant

Thank you for your 5-star review, I will pass on your feedback to our logistics department.

Rated 2 out of 5 stars

Resolved.

Update: Problem Resolved

My experience:

11th May
Contacted Reliant as the TV arrived with a clear fault, never unwrapped.

9th June
Reliant finally collected the TV, four weeks after being notified and multiple unanswered emails.

11th June
Reliant received the TV on 11/06/2026 at 15:49.

2nd July: Four weeks later, no refund issued.

Update, 3rd July: Antony at Reliant phoned, he handles resolving customer problems. He didn't make excuses and gave a meaningful, genuine apology and had already processed my refund (I checked). Genuinely well handled by Antony once he was made aware.

July 2, 2026
Unprompted review
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Reply from Reliant

Thank you for taking my call earlier, apologies again for how long its taken for your refund, thanking you for confirming with me that its showing as pending. We appreciate your feedback and will pass on to the relevant departments, Antony

Rated 5 out of 5 stars

Great allround experience

Dean, who delivered the freezer was couteous, helpful and respectful of property. The freezer is great value for money, excellent price, speedy delivery, very pleased overall

July 1, 2026
Unprompted review
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Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Customer Service by Reliant's review team

I received excellent customer service from Paul, a colleague from their review team who contacted me after my initial order was misplaced and was not delivered. Paul ensured that he booked me a delivery slot immediately and even though the item could not be delivered because my doorway was actually smaller that the item, i appreciated the help that was provided by Paul.

June 22, 2026
Unprompted review
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Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words. I have passed on your praise for Paul to our MD.

Rated 5 out of 5 stars

Dean was great his communication was…

Dean was great his communication was up-to-date on the time he was delivering.the item was packaged great.the price was very reasonable compared to others

July 1, 2026
Unprompted review
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Reply from Reliant

Thank you for your 5-star review, I will pass on your feedback to our logistics department.

Rated 5 out of 5 stars

All good

Initially gave this company a one star due to customer service issues. They have however since contacted me and couldn’t be more apologetic. Antony from Reliant was super helpful and went out of his way to sort the issue. I have received a replacement product which is working great.

July 1, 2026
Unprompted review
Reliant logo

Reply from Reliant

Hi

I've called a few times today to speak to you regarding your faulty icemaker, i will keep trying today and will try again when I'm back in on Wednesday, Regards Antony

Rated 5 out of 5 stars

Five star

I bought a cooker from this company I had some issues I contacted them Antony sorted out he send a new cooker for me I would highly recommend this website to everyone anything you buy from here and made bye HYE as good as other companies I would say why pay lots of money when you get same things for more cheaper here and free delivery Thanks Antony you are a star.

June 30, 2026
Unprompted review
Reliant logo

Reply from Reliant

Thank you, I'm glad things are sorted for you, thank you for your patience.

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