Reliant Reviews 

12,418
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,701 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpfulness and professionalism of the delivery staff, who often go above and beyond. Many appreciate the quick and efficient delivery, with items arriving promptly and often earlier than expected. Reviewers are very satisfied with the products, finding them excellent value and high quality, supported by an excellent and stress-free overall service and ordering process. However, some people mentioned receiving damaged items upon delivery, and were not happy with customer support response times or the process for rectifying these issues. A few others also felt that there were issues with delivery scheduling or the external delivery company, leading to delays or difficulties.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Clients share positive opinions on product quality, value, and performance, with many praising items like... See more

Service

Customers had positive experiences with service, often describing it as excellent, quick, and professional.... See more

Staff

Consumers consistently report positive experiences with staff, particularly praising delivery personnel for... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This HYE smart tv is excellent value for money but for someone who is shy of modern technology it is a nightmare to set up.Like all smart TV's it needs a good reliable internet connection- unfortunat... See more

Company replied

Rated 4 out of 5 stars

Ideal ‘overflow’ freezer for the garage, which is working well. One star knocked off as communication not great. I wasn’t going to be home for the delivery slot, but despite two emails they still atte... See more

Company replied

Rated 4 out of 5 stars

No problem ordering the item. Paid extra for Saturday delivery but ended up with a message to say won't be delivered till Monday. One quick phone call and the delivery was back on schedule. Great se... See more

Company replied

Rated 4 out of 5 stars

Would have been a 5 but for a mix up on delivery times and stuff, but later found out it wasnt reliant fault it was the delivery company used and they lied. But would defo use again, excellent service... See more

Company replied


Company details

  1. Electronics Store
  2. TV store

Written by the company

Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.

Our Promise

Free Delivery + Free Warranty + Price Match

We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,418)

1,695 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Reliant? Far from reliable. Avoid

Paid additional for installation of my washing machine but the delivery man did not stay to ensure that the machine was working correctly. As a result as soon as they had left the machine, which had been left on a short cycle started making weird grinding noises, so I turned the machine off. Tried to call but no option to speak to someone for customer service queries, only options for deliveries and Sales, with advice given to email. I emailed on the 1st July and still no response. I have spent a lot of money with Reliant (I also bought a large American style fridge freezer) and feel completely let down. I'm left with no washing machine and facing having to pay for laundrette on top of paying for an additional service I did not receive. Glad I did not purchase the dishwasher as well. Will avoid using at all costs in future.

July 1, 2026
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Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

From start to my american style fridge freezerfinosh whst we recieved…

From start to finosh whst we recieved was first class. It was a real hatd struggle to get my old fridge free,er out of the door to the new one actially fitting in but amazingly the two guys coped and noghing was too much trouble. They were so polite at all time. I will most definitely be using this company again

June 29, 2026
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Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Dean the delivery driver was fantastic…

Dean the delivery driver was fantastic on his own for a Samsung fridge freezer that took 3 people to get in the house, he got it out in about 20 mins. As well as delivering ours with the service you'd expect.
10/10

July 6, 2026
Unprompted review
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Reply from Reliant

Thank you for your 5-star review, I will pass on your feedback to our logistics department and to Dean.

Rated 5 out of 5 stars

Dean was brilliant

Dean was brilliant, quick & efficient & extremely helpful 😊

July 6, 2026
Unprompted review
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Reply from Reliant

Thank you for your 5-star review, I will pass on your feedback to our logistics department and to Dean.

Rated 5 out of 5 stars

Dean delivered our new dishwasher

Dean delivered our new dishwasher. He was lovely and polite and very friendly. Great customer service

July 6, 2026
Unprompted review
Reliant logo

Reply from Reliant

Thank you for your 5-star review, I will pass on your feedback to our logistics department and to Dean.

Rated 1 out of 5 stars

Didn’t get delivered so do not want it…

Didn’t get delivered so do not want it now had to buy from elsewhere sorry just refund the money back thank you

June 26, 2026
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Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 1 out of 5 stars

Still have not received freezer…

Still have not received freezer purchased 2 weeks ago.

June 28, 2026
Reliant logo

Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 1 out of 5 stars

Is Reliant company just scam?

I bought a fridge over 10 days ago and I’m still waiting for it. I sent a message to the customer service department 5 days ago, and I’m still waiting for a response.
To make matters even more absurd, they’ve sent me this message asking for my feedback on my experience with them.
Could someone please let me know if this company actually exists or if it’s an online scam?

June 25, 2026
Reliant logo

Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Can I just say lee is an amazing man i…

Can I just say lee is an amazing man i helped him he said do you want a job
He went beyond to help me what an amazing man

June 28, 2026
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Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, timely delivery. Start to finish in 4 days, cannot ask for more, thank you.

June 28, 2026
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Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Hye 394L American style fridge freezer

The delivery company contracted employ two brilliant delivery drivers who went above and beyond.
The actual product is spot-on. A quiet large fridge but with a small footprint. I'm really happy with it so far.

June 28, 2026
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Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 4 out of 5 stars

Price was great value

Price was great value, service was good and the gentlemen who delivered it were careful and as quick as the appliance would allow.

June 11, 2026
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Reply from Reliant

We are glad you’re happy, thank you for your 4-star review and your kind words.

Rated 5 out of 5 stars

Excellent and timely delivery

Excellent and timely delivery, my washing machine was delivered right into my kitchen, 5 star service. Thank you

June 27, 2026
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Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Well packaged. Great product. Totally what we needed.

June 28, 2026
Reliant logo

Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 5 out of 5 stars

Excellent service and top quality…

Excellent service and top quality product. I purchased an American style fridge freezer, the price was very competitive too. I would highly recommend this company. Delivery was quite quick too.

June 21, 2026
Reliant logo

Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

Rated 2 out of 5 stars

Arrived damaged and took a long time…

Arrived damaged and took a long time and me chasing to get issue resolved. Collection was arranged and refund is still to be processed.
Wouldn’t recommend sadly

June 22, 2026
Reliant logo

Reply from Reliant

Thank you for your review. We're sorry to hear your experience didn't reflect the level of service we aim to provide, and we sincerely apologise for any inconvenience caused.

We'd welcome the chance to resolve this for you. Please contact our customer service team on 0330 057 7142 and we'll be happy to help.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Great communication with reliant from…

Great communication with reliant from ordering to delivery. Kept me informed of when my item was due always kept me updated. I wouldn't hesitate to buy from you in the future. Thank you reliant.

June 26, 2026
Reliant logo

Reply from Reliant

We are glad you’re happy, thank you for your 5-star review and your kind words.

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