Rentcarla Reviews 

Carla rental they are a scam company they charged my card without services renderd $2500 big scammers i am still trying to retrieve my money , they are ignoring all my email. I am going to take legal action against them.

I’ve been scammed by Carla cars don’t use this service it’s a scam in disguise.

I took the full coverage, something scratched the car, the car rental company declared the damaged and charged me 500pound.

lo and behold RentCarla are refusing to refund me, because there is no police report.

of course there isn't, this was small damaged that was unnoticed by us until we returned the car.

we have a full damage report from the rental company, and all the documents rentCarla requested, but no police report, no money.

and they stopped communicating as well.

We arrived in Reykjavik to a car hire company that no longer existed. We did manage to find a company that had taken over from it (not on site at the airport) but they advised that our booking had been cancelled and they had no cars. We were receiving emails from Carla confirming our rental until just before our arrival and they even emailed us asking if we'd picked up the car (which we hadn't). A response to them did not go anywhere. We have subsequently been in contact with the since our return home requesting a refund of our deposit which they have declined. Disappointing and frustrating.

I made a last minute car reservation at an airport in Italy, just to find out that Carla’s insurance is not accepted.
Canceled it within minutes, but Carla kept the money.
Went back and forth with the credit card company and still couldn’t dispute the charges.
Carla’s customer service doesn’t answer the phone calls.

I booked a rental car through Rentcarla.com. It was with Centauro car rental at Alicante airport. Centauro have charged me for a scratch on my recent car hire. I took photos of the car at pick up and at drop off. These clearly show the same scratch was there when I picked the car up. Centauro refuses to accept the clear photographic evidence and has sent a very confused email response back to me. The matter is obvious and I have to ask about their motives for denying such undeniable evidence.
Also despite declaring my age when booking online through Carla.com and getting a fixed hire price, they insisted I pay a 49 euros age surcharge when I picked the car up at Alicante airport.

DO NOT RENT FROM THIS COMPANY. YOU WILL HAVE PROBLEMS FROM THE BEGINNING. WE CAME IN THE AIRPORT IN THE MIDDLE OF THE NIGHT OCT 21ST 2025. MY HUSBAND TRIED TO GET A CAR, WHICH I PREVIOUSLY RENTED THROUGH CARLA RENTAL CAR, FROM ANOTHER COMPANY, ROUTES RENTAL CAR. ROUTES RENTAL CAR COMPANY WOULD NOT GIVE US THE CAR BECAUSE OF EXTENDED WARRANTY COVERAGE I HAD ON THE CAR. FOR WHICH I HAD NO PAPERWORK ON IN THE FIRST PLACE. MY HUSBAND WAS LEFT STRANDED AT ROUTES RENTAL CAR AT 2AM IN THE MORNING. I HAD TO RENT A CAR FROM ANOTHER COMPANY. THESE TWO COMPANIES IN MY OPINION ARE ONLY OUT TO TAKE YOUR MONEY. IF YOU RENT A CAR ANYWHERE, DO NOT PAY ANYTHING UPFRONT. THESE TWO COMPANIES ARE THIEVES AND THEY NEED TO NOT GET ANYONE'S BUSINESS AT ALL!!!! GO WITH A REPUTABLE COMPANY!! THESE PEOPLE ARE ANYTHING BUT REPUTABLE, THEY WILL TAKE YOUR MONEY AND WILL NOT REFUND IT AT ALL. YOU COULD BE STRANDED AND STUCK IN A CITY YOU KNOW NOTHING ABOUT. AGAIN, DO NOT RENT FROM CARLA OR ROUTE RENTAL CAR!!!!

Avoid Rentacarla at all costs.
They promise one thing and deliver the complete opposite.

I was clearly told by a Rentacarla agent that I’d get a full refund — but when I followed up, they suddenly hid behind “policy” and refused to return even the insurance I never used. It’s shocking how little honesty or accountability this company shows.

If this is how they treat loyal customers, you can imagine the rest. I’ll never rent from them again, and I’ll make sure others know exactly how Rentacarla operates before they lose their money the same way.

If i could put 0 stars i would. DO NOT RENT ANYTHING WITH WITH THEM!! They are huge scammers. I had a car booking in late July and I am still fighting with them to get my deposit back. They blocked my phone number and no one is answering me any more. Do not make the same mistake as me. The cheaper prices might be enticing if you're traveling on a budget but I would recommend paying a bit more and not end up in the same situation as I am. Make sure to do you research on who you're booking with. This was the worst experience renting a car I ever had.

SCAM! I didn't rent the car and didn't get the $100 deposit back!

Do not use these … avoid at all cost ….

I would never use gold car as it’s a terrible company. Carla masked the fact the rental was actually through gold car until you have booked!

I was able to find a rental car at Orlando International with ease. There are hundreds of vehicles to choose from and the prices are clearly listed. I liked that there are plenty of filters and the site is easy to use.

Used them site to search to rent a car and is very useful. Very easy to use. Website interface is in 6 languages. They have a search engine to search for car and hotels. Overall experience with them site was good.

Can anyone help me get a refund or credit to this place??! They owe me $700; they took money out of the bank and when I went to pick up the vehicle; the airport wouldn’t accept my credit card!!!! I ended up having to rent another vehicle and they are refusing a credit or a refund

I’m writing this to share my extremely disappointing experience with Carla Car Rental and to warn other customers.

I rented a car through Icarla (Carla app) and also purchased their full protection plan to make sure I wouldn’t be charged in case of an accident. Despite this, I was later charged €428.81 by their local partner Carwizz for a rear bumper damage that occurred while the car was parked and hit by another vehicle.

I provided the official damage report, which clearly states that this was a parking accident with a broken bumper, not a simple scratch. However, Carla’s customer service repeatedly ignored the report and kept sending template responses, claiming that “scratches are not covered.”

This is completely unfair and misleading. I paid for full protection, not for meaningless excuses. As “compensation,” they offered me $80 Carla Cash, which is an insulting amount compared to what I actually paid and the coverage I was promised.

I have already contacted my bank for a dispute and will be reaching out to consumer protection authorities both in Turkey and the EU.
I strongly advise other customers to be cautious before trusting this company — their so-called “protection plan” does not protect you at all.

RentCarla is a car rental broker - where I booked a cheap deal, paid minimal deposit for a cancellable contract and then got scared when I saw all the bad reviews.
However, there was no need to worry, I picked the car up from EuropCar, Norwich Airport, England UK and returned to the same location, and everything was smooth with NO PROBLEMS AT ALL . There was a minor issue right at the beginning when I booked and paid the online deposit - my bank card thought RentCarla was fraudulent (as they are based in USA but the transact went through Turkey) and blocked my card which wasn't the brokers fault.

Atrocious company who do not care once they have your money! I booked a skoda SUV through them at a cost of £179 for 5 days with all the optional extras from Bucharest airport. They then passed my booking onto NU car rentals who are robbing cowboys. Who forced me to pay £280 extra for insurance as they said i only had the basic insurance despite what my booking said. Absolutely no support from Carla as we could not speak to anyone and on our return they have been no help. Be warned!

Do not use this company.
Both my brother-in-law and I went to pick up car and when we went to desk in Lanzarote they wanted £400 extra when we had paid everything via Carla. My brother-in-law paid it but I refused. £130 was refundable fuel deposit which I would pay but rest was extra insurance or no car. When I showed woman at desk that I had already paid insurance via Carla they said they had no idea and would have to take it up with them. I cancelled order and then requested deposit refund via Carla online for obvious reasons but they refused.
Do not use!
I have booked many rental cars abroad and never had such a bad experience.

I had a great experience with Rentcarla. I made a reservation for a car rental. They were prompt with the pick up and drop off dates and times I requested. And had I needed to cancel my reservation before my scheduled time there would have been no charge to me. That's really helpful and gives me piece of mind when I'm planning my trips because you never know when plans may change.