Renugen 

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See what reviewers are saying

Rated 1 out of 5 stars

Looked suspicious but I checked on scamadviser.net and company came back at %90 green. Ordered 4 LG Panels @ £1150 I should have checked on Trustpilot and that's a valuable lesson I've learned. I'v... See more

Company replied

Rated 1 out of 5 stars

Order placed 26 Jul, email received on 2 Aug to state items out of stock although website showed availability and allowed me to order. They requested my bank details in order to issue full refunded.... See more

Company replied

Rated 4 out of 5 stars

I bought 2 solar panels from renugen online. That day i received a courtesy call saying that they didn't have them in stock, but they did have the same size panel and make, but 5 watts greater output,... See more

Rated 1 out of 5 stars

I ordered a lithium battery plus delivery approx £6000 and Renugen failed to deliver. Impossible to contact by phone or post. After 6 months I put a claim into the Small Claims court and received a... See more

Company details

  1. Environmental Renewable Natural Resources

Written by the company

Company is no longer operational


Contact info

  • Gatehouse Close, HP19 8DP, Aylesbury, United Kingdom

  • renugen.co.uk
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We paid these individuals £735 and…

We paid these individuals £735 and never received anything. They did not respond to emails or phone calls. In fact, we assumed that they had gone out of business. Yet here i am today and i note that they appeared in a search for products and they are still apparently scamming people from the same address.
DO NOT DO BUSINESS WITH THIS COMPANY!

August 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Complete scam!

Complete scam!
I bought a SunPower MAXEON 3 420 BLK back in December. After sending proof of payment I was then told that they did not stock this item and it would need importing. As I needed this asap, I cancelled the order and asked for a refund which they said they would work on when the accountants are working in the morning. Ive yet to get a refund, the phone lines dont work and no-one answers the emails.

Companies like this give the renewable industry a very bad reputation.

December 3, 2024
Unprompted review
Rated 3 out of 5 stars

Renugen has some mixed feedback

Renugen has some mixed feedback, and my experience was in between. While their product recommendations and customer service showed promise, their communication and delivery times need improvement. I faced delays and had difficulty in tracking my order but eventually received my items. However, issues with refunds and lack of delivery have been highlighted by others. They are not scammers, but they could really benefit from more organization and better customer care. Proceed with caution.

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM.. do not use RENUGEN

SCAM... do not use RENUGEN. Yes they still have my money, still have not delivered a product, and still have not refunded the money. I'll continue to write this review every day until I get a refund.

September 1, 2024
Unprompted review
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Rated 1 out of 5 stars

SCAM - do not use

They take your money and do not deliver the products. Then they promise a refund but over a year now no money back. The website should be closed down

May 13, 2023
Unprompted review
Rated 1 out of 5 stars

We ordered Solax batteries at a value…

We ordered Solax batteries at a value of £3,600. We had to pay upfront for these, we did not receive the batteries and they informed us we would recieve a refund within 2-3 days. That was 3 weeks ago, we can no longer get hold of them via phone or email.

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING - Do not use this company as they may be the subject of a Winding Up procedure due to non-payment of County Court Judgment 351MC124 against them. If you give them any money up front you may not see it again.

January 14, 2024
Unprompted review
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Rated 1 out of 5 stars

Dear Renugen

Dear Renugen, it is true that my bank eventually refunded me (at their expense I believe) after many, many months of trying to contact you by phone, email and via your website without a single reply, acknowledgement or even apology (original transaction was April 2022). After more than one year you suddenly offered to pay me some compensation for my inconvenience in return for me taking my reviews off Trust Pilot. I have received no payment from you.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Just received our order of SMA Tripower…

Just received our order of SMA Tripower X20.
They seriously helped us to match the compatibility and sent us 3 options which was really wonderful.
No idea, why many customers saying that they are not receiving anything from them.

Not that in my case.

CHEERS!

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Renugen's solar panels have made…

Renugen's solar panels have made sustainability a part of my daily life. They are a symbol of progress and responsibility in the face of environmental challenges. Renugen, thank you for helping me contribute to a cleaner planet.

November 2, 2023
Unprompted review
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Rated 1 out of 5 stars

Absolutely DO NOT use this company

Absolutely DO NOT use this company. £4+k down and absolute zero contact. completely ghosted despite many attempts and promises, we even agreed to a delay in delivery. When that didn't arrive, we were promised a refund and that never happened either. Its currently with the court system.

No, I won't give you my ref. You had 18+m to sort it and any decent company would be aware of any court proceedings against you.

Again, not a scam. You DON'T need my order reference or my personal info displayed to know there is a CCJ against you (340MC688). Then again, you probably have so many its difficult to keep track.

December 12, 2022
Unprompted review
Renugen logo

Reply from Renugen

Could you please tell us your order reference number?

If you are unable to do so, it clearly means that you are a scam, and spamming negative reviews in order to defame us.

THANKS!

Rated 1 out of 5 stars

SCAM WEBSITE

SCAM WEBSITE! AVOID THIS WEBSITE!!
Over a year since we ordered and we never received any reply to emails, phone calls went unanswered and yes, no products received!! Order status is still "Awaiting fulfillment".
In hindsight there were loads of reviews warning of it had I looked at the time, but now they seem to be burying these with fake reviews!

Order #2082 - 10th July 2022.

November 2, 2023
Unprompted review
Renugen logo

Reply from Renugen

Kindly tell us your order number.

Rated 5 out of 5 stars

I'm incredibly impressed with Renugen's…

I'm incredibly impressed with Renugen's solar panels. They've not only reduced my energy bills but also reduced my carbon footprint significantly. Renugen's dedication to sustainability is truly commendable.

October 29, 2023
Unprompted review
Rated 5 out of 5 stars

Renugen has turned my dreams of…

Renugen has turned my dreams of sustainability into a reality. Their tailored solutions, from heat pumps to EV charging options, fit perfectly for my needs. I highly recommend their services!

July 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Experience

I am absolutely delighted, with the products and guidance provided by Renugen. They made my transition to renewable energy incredibly smooth providing me with panels, wind turbines, and more. Their expertise is truly unparalleled.

August 3, 2023
Unprompted review

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