Looked suspicious but I checked on scamadviser.net and company came back at %90 green. Ordered 4 LG Panels @ £1150 I should have checked on Trustpilot and that's a valuable lesson I've learned. I'v... See more
Company replied
Renugen
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See what reviewers are saying
Order placed 26 Jul, email received on 2 Aug to state items out of stock although website showed availability and allowed me to order. They requested my bank details in order to issue full refunded.... See more
Company replied
I bought 2 solar panels from renugen online. That day i received a courtesy call saying that they didn't have them in stock, but they did have the same size panel and make, but 5 watts greater output,... See more
I ordered a lithium battery plus delivery approx £6000 and Renugen failed to deliver. Impossible to contact by phone or post. After 6 months I put a claim into the Small Claims court and received a... See more
Company details
Written by the company
Company is no longer operational
Contact info
Gatehouse Close, HP19 8DP, Aylesbury, United Kingdom
- renugen.co.uk
Ordered brackets for my batteries
Ordered brackets for my batteries. Never received, no follow up on my complaint. Going through my bank to try and recover my money - though based on what I read here, not hopeful.
July 30, 2022
Unprompted review
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SCAM website
SCAM website. They take your payment and do not send goods or reply to communication.
July 26, 2022
Unprompted review
what's the difference between Renugen…
what's the difference between Renugen and a bucket of faeces?
Nothing
Apologies to buckets everywhere
PS they stole £633.12 off me - i told my bank Monzo immediately that I had been scammed but they did nothing about it. I think they're in on the scam too
August 31, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
scam
scam, replied to trust pilot message but still taking orders and not responding to me. action fraud informed. bad bad bad
September 13, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Did not receive items
Purchased 10 microinverters, with them being marked as in stock. Fast forward two months, they were nowhere to be seen. Contacted for a refund via phone and email multiple times, no response. Required MasterCard to chargeback the transaction. Proceed with this seller with extreme caution, I hope they return to their apparent earlier reputation rather than the current one.
September 23, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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As with other comments
As with other comments. Paid money, no goods or communication. SCAM.
September 5, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Scam business no longer operating
Scam business no longer operating
Paid online for some solar pannels, 12 weeks ago, no responses to any emails, phone line doesnt work.
Messaged the MD on linked IN and go no response. I think the business as stopped trading.
July 9, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Same experience as all this below - Awful.
Same experience as all this below. Do not use this company I can only assume its a scam at this point. No emails responses and no refund as requested.
August 26, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Scam business no longer operating
Don't believe they are still operating. They ask you to transfer the money but then are completely unresponsive.
Had to go via bank to recover money.
August 1, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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Use triple solar instead
Use triple solar instead
Still no communication so ive reached out to another supplier whos been sooooo good and nice to deal with
Shame on you scammers
May 5, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Avoid Renugen!!!!
Order No. 2299
Ordered two items showed as in stock. I paid in full and the website is still showing awaiting payment. Multiple emails and calls have gone unanswered.
Now that I have discovered other trust pilot reviews I realise I may never see the products or my money again.
Avoid!!!!!!!!!
August 11, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Order placed 26 Jul - No Refund
Order placed 26 Jul, email received on 2 Aug to state items out of stock although website showed availability and allowed me to order. They requested my bank details in order to issue full refunded. Details sent on 3 Aug and then nothing. Multiple emails and phone calls to the number every day from 8 Aug. Only spoke with one person ‘Wayne’ on the 11 Aug and confirmed my order details with only me giving an order number therefore would appear company still active and taking peoples money. Promised would pass details to accounts department, but still nothing heard or seen in bank account. Suspect will need to start Small claims court action. Avoid
July 26, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
DANGEROUS!
DANGEROUS!
Company still has an active website and allows you to order items.
However, your forced to pay by bank transfer. Luckily the details were not recognised and i couldn't complete payment.
They are no longer trading apparently.
AVOID AVOID AVOID AVOID AVOID
August 21, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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Paid but never received item
Ordered an item and paid for it by bank transfer 11.07. Never heard from them and on their website it says our order has not been paid for. Multiple calls and emails and it is now over a month later and haven't heard anything back, suspect we never will.
Edited after response from Renugen 03.10 - we have ordered the items we needed from someone else so look forward to our refund. Interestingly your phone number is now saying the number is no longer recognised so I hold out little hope of receiving our money.
August 17, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
ordered over 3 months ago
ordered over 3 months ago , paid in full and no update on the order, no reply to emails and no answer on the phone
August 16, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Scam Company
Ordered a Solaredge inverter in April, as it was showing in stock, still have not received it and my emails are being completely ignored, just about to inform
Trading Standards and start legal proceedings to recover my money
August 8, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
paid and no product, and terrible service
we ordered off the website which showed 12 if the items we needed in stock. paid online. this was 17th May. it took a months to get hold of them and they tried to get us to buy something else instead. I requested a refund mid June and we still havent had it, despite them promising it was on the way. I have started CCJ proceedings
July 29, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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Do not go anywhere near this company
Do not go anywhere near this company! Unless you want to lose your money. Fraud on an epic scale!
July 27, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Scam Website
Placed an order but heard nothing for 2 weeks and got no reply via phone or email. They then contacted me asking for my bank details. The website is a scam do not use.
July 20, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
SCAM COMPANY!!!!
SCAM COMPANY!!!!! Wish I had checked trust pilot before ordering, no reply to emails or phone messages.. and definitely no sign of my order 'awaiting fulfilment'
July 20, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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