Looked suspicious but I checked on scamadviser.net and company came back at %90 green. Ordered 4 LG Panels @ £1150 I should have checked on Trustpilot and that's a valuable lesson I've learned. I'v... See more
Company replied
Renugen
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See what reviewers are saying
Order placed 26 Jul, email received on 2 Aug to state items out of stock although website showed availability and allowed me to order. They requested my bank details in order to issue full refunded.... See more
Company replied
I bought 2 solar panels from renugen online. That day i received a courtesy call saying that they didn't have them in stock, but they did have the same size panel and make, but 5 watts greater output,... See more
I ordered a lithium battery plus delivery approx £6000 and Renugen failed to deliver. Impossible to contact by phone or post. After 6 months I put a claim into the Small Claims court and received a... See more
Company details
Written by the company
Company is no longer operational
Contact info
Gatehouse Close, HP19 8DP, Aylesbury, United Kingdom
- renugen.co.uk
Same as everyone else
Same as everyone else. Ordered stuff and no contact.
Now in contact with Neil who looks to be sorting things out, so hopefully an end to all this silliness.
July 13, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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SCAM !!!!!! AVOID !!!
Looked suspicious but I checked on scamadviser.net and company came back at %90 green.
Ordered 4 LG Panels @ £1150
I should have checked on Trustpilot and that's a valuable lesson I've learned.
I've just started small claims court proceedings and will be pursuing the director personally via a fraud investigation agency that a friend owns.
July 5, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
BAD BUSINESS! AVOID! AVOID!
FRAUDULENT COMPANY! AVOID! I have waited several weeks for a refund that I now assume will not be forthcoming. My story is the same as everyone else in this list: no stock, refund offered, no refund paid, no communication. Any positive reviews listed here are Renugen-generated fakes.
Research reveals that Renugen has no assets, holds no stock, their business is in serious decline, and they will likely soon declare bankruptcy—while the company directors are drawing high wages from their customers money. My suspicion is that criminal fraud is being perpetrated, and I urge anyone negatively affected to contact the police.
I used UK government moneyclaims service and got my money back!
OCT 3RD UPDATE (below):
Renugen’s belated reply is a cynical lie, as a glance at the statements by the dozens of other Renugen-defrauded customers will attest. Renugen failed to reply to all my emails until I threatened legal action, but then paid instantly when they received the legal demand. This is a familiar story.
Renugen is the nearest thing to organised criminal fraud I have ever encountered. It gives the impression of being a bona fide company, yet it is run by just one or two people (using a variety of aliases) from a small room above a shop.
ON NO ACCOUNT trade with this company. I advise anyone who has lost money to Renugen to report the matter to trading standards, online fraud prevention agencies and the police.
July 1, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Either astonishingly negligent, or a fraud, or both
Ordered one panel and a charge controller. After an initial contact from them to substitute the panel which I agreed to, they never shipped the goods. Over six weeks and eleven attempts to contact them, they have never responded to an email, never answered the phone, and never called back in response to my voicemail requesting them to do so.
UPDATE: five weeks after raising a dispute with Klarna, Renugen have apparently refunded me via Klarna stating that the goods were returned. TrustPilot indicates that the company is no longer operational, but their website is apparently still up and taking orders, which is pretty shocking.
June 30, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
The company Renugen.co.uk has been…
The company Renugen.co.uk has been classified as fraudulent and are to be investigated. Take care if you buy anything from them. I bought somethings from them and nothing: No emails, phone calls and no goods delivered.
After a number of weeks they sent me an email asking for my bank details to issue a refund. DON'T DO IT. I paid for the goods through a third party; Klarna. Just like many others have done. The type of scam they are operating is classified as fraud. The money I paid through Klarna has now been refunded. Don't get angry with Klarna even though they are not customer friendly. You can get your money back but it does take time.
June 22, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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No communication from Renugen Solar
No communication from Renugen Solar, no item delivered as status remains as "Waiting Fulfillment" yet payments have been made through Klarna, who hold on to your money 21 days. Makes no sense as it is a scam.
June 19, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Solar Scam
Purchased solar panels, although site showed 1200 + in stock then told not in stock and asking for my bank details to refund. All the hallmarks of a scam. I have now got county court judgment for the money value and intend to issue a statutory declaration with a view to winding the company up. My balance is £1318.10 so need to get others with a total value of £5000 of debt on board to push this through. looking at these reviews I don't think that's going to be too difficult!
June 18, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Ordered £4.5k battery storage had no…
Ordered £4.5k battery storage had no communication no replies to emails no one answers the phone !!
Order no 1655
And the reply is pathetic its been since may and you just reply now !
June 14, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Do not buy from this company
Do not buy from this company. They don't deliver and keep your money. I'm now having to take legal action to get my money back
June 12, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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I bought 2 solar panels from RENUGEN.CO.UK…
I bought 2 solar panels from RENUGEN .CO.UK and had no response from them. No email, nothing .They won't answer the phone either. I paid through a credit company called KLARNA. Whart a nightmare. After 3 weeks I got a reply to the first email I sent. They wanted my bank details to issue a refund. No chance. I informed KLARNA, that is a joke company too. I have to do all the work to get a refund. I must cancel the contract with Renugen and get them to inform KLARNA before I can get a refund, KLARNA told me I had to agree with the order prices or the claim will be shut down. The prices I was given are not anywhere near the price I paid for the solar panels.Renugen are a scam and the credit company Klarna is useless. DO NOT USE EITHER. If Klarna don't sort it out I will get my bank to block them. They are not customer friendly. ?If I block them it will effect my credit score, But needs must.
June 12, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Paid for an inverter to be told not in…
Paid for an inverter to be told not in stock and will semd something similar, trying to get a refund but no emails no correspondence, pretty confident I won't get me £680 back,
the website should be taken down and the company shut down 😡
May 29, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Truly useless company - AVOID!!!
Truly useless company - fraudulent to say the least. Made a purchase for a battery bracket and 25 days later i've received no communications, no item, no apologies and certainly no refund.
May 24, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Scammers
Scammers
Paid for inverter but no delivery. Never answer the phone or return emails
Maybe a personal visit required I’m thinking
May 24, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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Do not purchase from this company
Do not purchase from this company. Confirmed as a fraudulent company by our bank after no refund for panel paid for up front which was not in stock!! No answer to email or calls!
May 24, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Never again for me
Similar to others, no answer to phone calls/emails/messaging for over a month. Reported to my bank and they processed a full refund. If you are considering placing an order and you bank with Nationwide, contact their excellent Scam Checker Service and get it logged before making bank transfer.
May 2, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Brilliant Service
Renugen, and Sheldon in particular, assisted us greatly when we had need of an inverter. They sent us one, without payment required upfront & were very understanding, when we had to return this item; it being incompatible with the system we were using.
I would highly recommend Renugen, for their customer service & quick lead times & will be using their services going forward.
Thank you guys.
April 29, 2022
Unprompted review
Placed an order for 12 350w panels at a…
Placed an order for 12 350w panels at a cost of 90.60 each, all showing as in stock. The next day I receive a message saying sorry these are out of stock we have amended the order for the exact same panels but the 365w version, only 15w more. On checking the price if these panels was a staggering 126 per panel and they haven't included the 5% discount. I passed on these but asked to check on 5 other panels that were in stock and all around 90 for 320-350w. Non of these they had. Appears they get the sale then try to force a more expensive panel on the buyer. Luckily I hadn't paid by bank transfer but in itself is suspicious. Buying from a different company now.
April 2, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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Go with someone else for your renewable needs
I ordered 12 solar panels (two types) and a few other items (about £20-worth) on 5th March. I was promptly informed one panel type was out of stock so the order was amended, and I paid the total by bank transfer. For 3 weeks I received no further indication that the order was proceeding, with the online order still showing as 'awaiting payment'. Several emails and unanswered phone calls requesting a status update and I resorted to contacting my bank to open a fraud investigation. They in turn contacted the receiving bank with the end result that 'it's a civil matter'.
I manage to source the panels with another firm, then emailed renugen to formally cancel their order. I get a prompt response saying 'cannot cancel, goods already shipped, sorry for delay'. The panels arrived two days later. The other items were absent, so I emailed about this; no response. I don't expect to ever receive these items or any further communication.
One other thing to mention is the offer of a 5% discount on the website. Sounds good, but when the order was amended (due to 'out of stock' items) the discount was halved.
In short, save yourself some grief and avoid this company.
April 1, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
Order received…
5 solar panels, 5 Enphase micro inverters and an Enpase Envoy were all ordered on the 8th of March, paid by bank transfer the same day. I had an email from Renugen on 11th March stating that the solar panels were out of stock until April. I asked to exchange for some different panels but they too were out of stock. In the end I accepted the upgraded panel option. It all went quiet for about a week - in this time I found all of the awful reviews on Trustpilot and started to worry that I’d lost my money!! I phoned them a few times with no answer. I then received a phone call from Wayne at Renugen, he apologised and sorted out my order, which was received on March 30th.
April 1, 2022
Unprompted review
Scam alert!! Stay well clear!!
I placed an order with them and paid £50 for shipping during checkout. A few weeks go by with no communication or delivery from them.
Try to call them, no answer for a few days.
Emailed them, being told one of the items I ordered was not available and they can either refund me or give me store credit. The specific item was shown as 'in stock' even as they were telling me this. I reply back asking for an explanation and getting told they can ship a similar product instead and I need to pay the difference if I don't want a refund. I unfortunately agree and promptly pay the additional cost which included further charges for shipping. When questioned them on that they replied saying the £50 I originally paid for shipping was just a general figure and to ship the order to my location (mainland England) they needed additional shipping costs.
At this point I started realising something is off but I needed the items so I just agreed to pay the additional costs.
After this point a month goes by with them not answering the phones and now not even answering my emails.
I resort to looking up one of the directors of Renugen and manage to find him on LinkedIn and messaged him. Surprisingly he replied, apologising for the situation and suggesting he will look into it.
A couple of days after I received a message from a shipping company with details about a delivery for something I didn't recognise from a business I didn't recognise. When the delivery was received I realised Renugen had gone ahead and ordered one of the items on my order from another supplier and had it delivered to me. Needless to say the rest of my order was nowhere to be found.
I tried contacting Renugen again to inquire about the rest of my order with no luck (as expected). I messaged their director on LinkedIn again and again he apologised and said he will look into it. It's been over a week now and nothing has happened.
The timeline of all the above is almost 4 months.
The director I contacted on LinkedIn must own other businesses too with this one being a side hustle. Funny enough he describes himself as a "Anti-Money Laundering and Financial Crime Prevention specialist". Pretty sure Renugen could do with a crime prevention specialist looking into them.
March 24, 2022
Unprompted review
Reply from Renugen
Dear Customer
Please accept our most humble apologies for any inconvenience you have suffered. There was never any intent to deceive, delay or leave your orders unfulfilled.
There have been some issues with alleged fraud, which whilst unfounded, we understand why customers would come to that conclusion. We would like to assure you there is no fraudulent activity, poor communication yes which we apologise sincerely for.
This has been further hampered by the inability to complete deals due to our bank account being frozen. We are working to remove the freeze and aim to fulfil refunds for all those out of pocket, as soon as practicable.
We do have a 30 day delivery policy we try to adhere to as the products we source are specialised and generally are not available from many companies.
Warm regards
Renugen
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