Repair Outlet Reviews 

8,614
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive extremely quickly and securely, often exceeding standard expectations for delivery speed. People also appreciate the highly competitive pricing and reliable quality of the replacement parts provided for various devices. Many consumers highlight the helpful support and efficient handling of their purchases during transactions. However, some customers also noted recurring issues with incompatible items or lower quality parts that did not match original device specifications. A few reviewers were dissatisfied with delivery delays or missing dispatch updates that caused unexpected frustration when needing urgent mobile repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fast delivery times, excellent... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals within a reasonable timeframe... See more

Quality

Clients share positive opinions on quality, consistently highlighting reliable parts, great pricing, and... See more

Service

Customers had positive experiences with service, frequently highlighting efficient repairs, prompt delivery,... See more

Price

Customers consistently note positive experiences with price, highlighting that items are reasonably priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As ever, a clear and concise website showing items available for all items, clearly marked if not in stock. Shopping with Repair Outlet is always cost-effective, prompt and professional. I have yet to... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful with plenty of advice. Items I required were available in stock. Placed my order online by 2.00pm as instructed. Package with all I ordered arrived in under 24 hours. Defiantly a com... See more

Company replied

Rated 5 out of 5 stars

Well I rang customer services and the lady from repair outlet found the part I was after straight away. I had already ordered this part from another company and it was incorrect part. Paid over the ph... See more

Rated 5 out of 5 stars

Sadly part i purchased did not work on my Xbox, so i got i touch straight away to inform them. I explained the problem and as they could not provide myself with a replacement they offered me a full r... See more


Company details

  1. Electronic Spare Parts and Components Store
  2. also in
  3. Cell Phone Accessory Store
  4. Computer Accessories Store
  5. Electronic Parts Supplier

Written by the company

Established in 2019, Repair outlet has drawn on more than 40 years of industry experience to bring our customers everything and anything they need to run a modern repair business or consumer repairs. Our business is all about our customers, with our Trade Plus account qualifying you for our best possible pricing and free next day delivery as well as our ability to source parts. We feel that these values are what set us apart from the competition. With expansion plans to our warehouse already underway, our range of products and services will continue to grow, we already have one of the largest product offerings in the industry, but we won't stop until we can comfortably claim the top spot. Our fortunate ability to attract only the highest skilled technicians means that there is little to nothing that we can't repair in-house. Whether you need some help with micro soldering, or a repair that your workshop just isn't suited to, we will happily take it on for you. From all of the team and Repair Outlet, Welcome.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,614)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought iPhone 14 Pro Max screen it…

I bought iPhone 14 Pro Max screen it cracking them not able to replace
Order numbe #363643

September 29, 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for your review.

We’re sorry to hear that you have experienced an issue with your iPhone 14 Pro Max screen. However, as outlined in our warranty terms, the warranty covers manufacturing faults and defects only. Physical damage, including cracks caused during or after installation or repair, is not covered under the warranty.

Unfortunately, where the damage is physical rather than due to a manufacturing defect, we are unable to offer a replacement under warranty.

Rated 5 out of 5 stars

Always meet expectations

As ever, a clear and concise website showing items available for all items, clearly marked if not in stock. Shopping with Repair Outlet is always cost-effective, prompt and professional. I have yet to be disappointed and don't ever expect to be. Great service, keep it up!

September 23, 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you so much for the kind feedback and we look forward to your business in the future! - RO Team

Rated 5 out of 5 stars

Mega szybka wysyłka

Mega szybka wysyłka, towar zgodny z opisem i kompatybilny z urządzeniem. Polecam

September 25, 2026
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Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 1 out of 5 stars

Wry bad services and bad quilty screens…

Wry bad services and bad quilty screens you buy from them send faulty back they never replace or give you refund I don’t recommend

September 25, 2026
Repair Outlet logo

Reply from Repair Outlet

We’re sorry to hear you’re unhappy with your experience. However, having checked our records, we have not received a return for this order, and our returns system does not show that a return has been initiated. Without receiving the item back, we are unable to assess the reported fault or arrange a replacement or refund. If you have sent the item back, please contact our customer service team with your return tracking details so we can investigate further.

Rated 2 out of 5 stars

The product arrived in a timely manner…

The product arrived in a timely manner but the product it self the adhesive has come away then trying to peel the protective plastic off and lifted away from the areas where it needed to stay

September 20, 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for your review. We are pleased to hear that your order arrived promptly, but we are sorry to hear about the issue with the adhesive. We have no record of any contact from yourself to report this issue, so we have not had the opportunity to investigate or assist you. Please contact our customer service team so we can look into the matter and advise you on the available options.

Rated 5 out of 5 stars

The sale was straight up

The sale was straight up, quick delivery no if or buts. Thanks

September 23, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 5 out of 5 stars

I had a query

I had a query - it was answered, I ordered, it was delivered. Not much more to say.

[EDIT] I will be using them again

September 23, 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for the feedback, we are glad to hear it! :) - RO Team

Rated 5 out of 5 stars

Everything arrived so quickly and in…

Everything arrived so quickly and in perfect condition would recommend this company to everybody

September 12, 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for the feedback, we are glad to hear it! :) - RO Team

Rated 5 out of 5 stars

Really great experience

Really great experience. Nice product with all tools to easy to fix.

September 8, 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for the feedback, we are glad to hear it! :) - RO Team

Rated 5 out of 5 stars

Great service

Great service, good price and super fast delivery

September 10, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 5 out of 5 stars

Charging mother board

Easy purchase, clear description and quick delivery

September 8, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 5 out of 5 stars

Good customer service

Very helpful on the phone when asking for advice

September 8, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback is greatly appreciated and we are very happy that we were able to help you out! - RO Team

Rated 5 out of 5 stars

DoA but returned easily

Ordered a MacBook Pro 2016 fan and it came, packaged OK. It was DoA but I was able to fairly easily return it. New one works fine. Price was decent.

August 30, 2026
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Reply from Repair Outlet

Thank you for the kind feedback! We hope you do not have any issues in the future however if you do, contact us and we will be more than happy to help you out - RO Team

Rated 1 out of 5 stars

The item you sent was unsuitable for my…

The item you sent was unsuitable for my mobile phone, that is to say the SIM card would not connect. I was told by a repair shop that it was an incorrect SIM tray and I have now bought a new phone.

August 26, 2026
Repair Outlet logo

Reply from Repair Outlet

We’re sorry to hear you experienced an issue with the item you received.

However, we have had no communication from you regarding this issue, so unfortunately we have not had the opportunity to investigate or resolve it for you.

Please get in touch with our customer service team so we can look into this for you and see what we can do to assist.

Rated 1 out of 5 stars

The screen doesn’t work so I have had…

The screen doesn’t work so I have had to buy another from else where. Please can u refund me the screen please

August 31, 2026
Repair Outlet logo

Reply from Repair Outlet

We’re really sorry to hear that you’ve experienced an issue with the screen.

However, we can’t see that you contacted us at any point to report the issue or give us an opportunity to assist. Unfortunately, you have gone straight to leaving a 1-star review without contacting our Customer Service Team in order for us to resolve this for you.

We are more than happy to help with a return. You can register your return and obtain a free returns label here:

https://repairoutlet.co.uk/pages/returns

Once the item has been returned to us, it will be inspected by our Customer Service Team and, where appropriate, a refund or replacement can be arranged. We are unable to issue a refund or replacement before the item has been returned and inspected.

Returns are normally processed within 3–5 working days of receipt. Please note that our returns and warranty terms apply, including our 14-day refund period (30 days for trade customers).

For full details, please see our refund and warranty policy on the website.

We also check every returned item, as all products supplied by us carry identifying marks. If the item returned is not the product originally supplied by us, a refund cannot be issued.

We would have been more than happy to help resolve this had you contacted us directly. Please register the return and we will be happy to investigate the issue once the item is received.

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