Repair Outlet Reviews 

8,614
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive extremely quickly and securely, often exceeding standard expectations for delivery speed. People also appreciate the highly competitive pricing and reliable quality of the replacement parts provided for various devices. Many consumers highlight the helpful support and efficient handling of their purchases during transactions. However, some customers also noted recurring issues with incompatible items or lower quality parts that did not match original device specifications. A few reviewers were dissatisfied with delivery delays or missing dispatch updates that caused unexpected frustration when needing urgent mobile repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fast delivery times, excellent... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals within a reasonable timeframe... See more

Quality

Clients share positive opinions on quality, consistently highlighting reliable parts, great pricing, and... See more

Service

Customers had positive experiences with service, frequently highlighting efficient repairs, prompt delivery,... See more

Price

Customers consistently note positive experiences with price, highlighting that items are reasonably priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As ever, a clear and concise website showing items available for all items, clearly marked if not in stock. Shopping with Repair Outlet is always cost-effective, prompt and professional. I have yet to... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful with plenty of advice. Items I required were available in stock. Placed my order online by 2.00pm as instructed. Package with all I ordered arrived in under 24 hours. Defiantly a com... See more

Company replied

Rated 5 out of 5 stars

Well I rang customer services and the lady from repair outlet found the part I was after straight away. I had already ordered this part from another company and it was incorrect part. Paid over the ph... See more

Rated 5 out of 5 stars

Sadly part i purchased did not work on my Xbox, so i got i touch straight away to inform them. I explained the problem and as they could not provide myself with a replacement they offered me a full r... See more


Company details

  1. Electronic Spare Parts and Components Store
  2. also in
  3. Cell Phone Accessory Store
  4. Computer Accessories Store
  5. Electronic Parts Supplier

Written by the company

Established in 2019, Repair outlet has drawn on more than 40 years of industry experience to bring our customers everything and anything they need to run a modern repair business or consumer repairs. Our business is all about our customers, with our Trade Plus account qualifying you for our best possible pricing and free next day delivery as well as our ability to source parts. We feel that these values are what set us apart from the competition. With expansion plans to our warehouse already underway, our range of products and services will continue to grow, we already have one of the largest product offerings in the industry, but we won't stop until we can comfortably claim the top spot. Our fortunate ability to attract only the highest skilled technicians means that there is little to nothing that we can't repair in-house. Whether you need some help with micro soldering, or a repair that your workshop just isn't suited to, we will happily take it on for you. From all of the team and Repair Outlet, Welcome.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,614)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Quality Product

The quality of the Apple replacement screen is fantastic

August 30, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback is greatly appreciated and we are very happy that we were able to help you out! - RO Team

Rated 5 out of 5 stars

Great

Great. Good items, quick delivery.

August 23, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback is greatly appreciated and we are very happy that we were able to help you out! - RO Team

Rated 5 out of 5 stars

Good quality

Good quality , comparitive price and prompt delivery.

August 26, 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for the feedback, we are glad to hear it! :) - RO Team

Rated 1 out of 5 stars

I was a little disappointed when I…


I was a little disappointed when I received it and realized you had sent me a dif

August 25, 2026
Repair Outlet logo

Reply from Repair Outlet

We’re sorry to hear that you were disappointed with your order. However, we’re unable to identify what went wrong as we have not received any communication from you regarding this order.

If you believe you have received an incorrect item, please contact our Customer Service Team with your order details so we can investigate this for you and work towards resolving the issue.

Rated 5 out of 5 stars

Fantastic!

Amazing service repair outlet has all the tools I need to repair for my phone. With reasonably priced. Highly recommended.

August 19, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 5 out of 5 stars

I always buy my goods from repair…

I always buy my goods from repair outlet never had any faulty good expect for one time but I’d highly recommend Haris from PowerMend Ltd

August 16, 2026
Repair Outlet logo

Reply from Repair Outlet

Thank you for the kind feedback! - RO Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, and cheaper than amazon.

August 18, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 1 out of 5 stars

Phone worked for about 2 mins then…

Phone worked for about 2 mins then didn’t charge all connections were put properly

August 18, 2026
Repair Outlet logo

Reply from Repair Outlet

We’re sorry to hear that you’ve experienced an issue with your order. However, we have checked our records and cannot find any previous communication from you regarding this matter.

We would very much like the opportunity to look into this for you and resolve the issue. Please contact our Customer Service team at sales@repairoutlet.co.uk, quoting your order details and the issue you have experienced, and we will be happy to assist you further.

We always aim to resolve any problems as quickly as possible, so please do get in touch with us directly.

Rated 1 out of 5 stars

Terrible

Terrible, part DOES NOT WORK for a Samsung A26!

August 6, 2026
Repair Outlet logo

Reply from Repair Outlet

We’re sorry to hear you were unhappy with your purchase. However, we would like to clarify that the issue was not with the part itself, but with the compatibility of the item ordered.

The product purchased was for a different Samsung model and is therefore not compatible with the Samsung A26. Unfortunately, parts are model-specific and cannot be expected to work across different Samsung devices.

The item has since been returned to us, and your refund has been issued. We’re sorry for any confusion caused, but we feel it is important to clarify that the part was not faulty; it was simply not the correct model for your device.

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