I had an excellent support experience with Resell.biz. I was troubleshooting an email verification delivery issue, and the support engineer, Shaheen Walton, handled my ticket professionally and th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been a customer of Resell.biz for 17 years. Never had a single complaint. And when it comes to customer service, they have been awesome. Due to some technical difficulties, I lost access to my... See more
When I ignored all the warnings regarding our domain name expiring and it finally did, we truly panicked. Because of my mistake all company activities were frozen! Friends at RESELL persaonally help... See more
ICANN must ban such registrar with worst or truly said zero support. We are working with Namesilo, ResellerClub and Namecheap and never see such worst support. No one is replying and billing is on bea... See more
Company replied
Company details
Information provided by various external sources
Resell.biz is the complete domain and affordable reseller hosting services provider. No deposits and no starting fees, resell web hosting and more today.
Contact info
West 100 North 517, 84332, Providence, United States
- resell.biz
4.1
Great
93 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent services and fast support
Excellent services and fast support
February 1, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Advertisement
Thank you!!
Shaheen and Fayzhan have been a great help in resolving my issue in a professional manner. They are valuable assets to your company.
February 10, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Usama Khan is a great support assistant…
Usama Khan is a great support assistant I got every. The service of this platform made my life easier.
Thanks you.
February 12, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
I had domain names with them since 2004, and now can't get into my account after an email change!
I have had domain names with them since 2004. I recently changed my email address, which is the login name. They wanted a bunch of paperwork to get back in my account, and I told them it would take several days for me to put it together (old receipts, which I had to find, a letter written my me - sole proprietorship). When I got the info together, they had closed the case file and refuse to reopen it. I can't even get through on their phone number - it automatically disconnects. I would NEVER recommend this company to ANYONE!
January 12, 2025
Unprompted review
Reply from Resell.biz
We understand your frustration with the recent experience you've had with our company. We strive to provide excellent customer service, and it's disappointing to hear that your experience fell short of your expectations. We value your long-standing relationship with us and appreciate you bringing this matter to our attention. We will investigate this issue further and take appropriate steps to ensure a more positive experience for our customers in the future. Unfortunately we cannot identify you in our systems based on data you shared in your feedback, so requested some more details. Please kindly provide so we could contact you and help with issues.
Great experience
I have great experience with fast and accurate support. This service is highly recommended.
December 3, 2024
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Advertisement
After struggling with an issue for more…
After struggling with an issue for more than two months now, Daniel N was very patience and understanding so he took his time to help me and assist me ... Problem solved !! Two months of frustration ended today. Thank you Daniel N, I am very grateful for your support and patience !!!!
November 3, 2024
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Support! What's that?
Last week, after attempting to submit a ticket to billing, my Reseller's Username (Email Address) was considered unacceptable for your Contact Us submissions page. My email's TLD, which I registered through Resell.biz, is .email. The ticket did not go through.
After being on hold for over two hours for "Live Chat," I finally chatted with Sean. He couldn't resolve the issue because there was no one in the Billing department or Billing support. The issue should have been resolved after paying for 2 years for the domain in question four days prior.
I started with Resell at least two acquisitions before it became Resell.biz. I recall that Stargate was one of the prior registrar names. Support for all departments has been steadily and abruptly declining to the point that it's almost nonexistent. You might as well remove your phone number from your Contact Us page, OR start answering it instead of a tired excuse for why you can't answer.
After the unsuccessful Chat with Sean, your Chat panel asked if I wanted a copy of the chat. I did, and put in my Reseller's email address with the .email TLD. Your Chat system said it was a bad email even though I had received a plethora of emails when making a couple of payments for domain services the week prior.
In my opinion, it's time for THG to spend a bit less time and money on acquisitions and spend it on Customer Service. What you currently have is a Customer Disservice Department, I'm sorry to say!
08/01/24 Update
I've put in multiple additional requests asking if additional information is needed, if I did something incorrectly, etc., at both billing (at) resell.biz and client-escalations as shown in their reply below. So far, the responses have been providing me with two ticket numbers (one from each email address), and that it can take up to 10 days for a resolution. Sounds like they mean it. I'll update as things progress.
July 27, 2024
Unprompted review
Reply from Resell.biz
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on 'client-escalations@uk2group.support' so we can discuss this and help with a way forward.
there is no chat support
there is no chat support
after we topped up, it said something went wrong, so we tried again and it said the same thing, Only to see that money had been taken from us twice.
And there is no 24/7 live support nor is there any possibility to open any ticket or live chat . I cant even open a regular acc to contact them with same email i used for the domain reselling. I will definetly file a lawsuit against them due to this being suspect. A friend of mine told me it has been like this for years. Meaning this is a clear tactic to pump and dump
June 13, 2024
Unprompted review
Reply from Resell.biz
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on 'client-escalations@uk2group.support' so we can discuss this and help with a way forward.
Their wildcard SSL…
Their wildcard SSL *supersite2.srsportal.com has been expired more then 5 days but still not renew. We have to use unsafe mode
May 1, 2024
Unprompted review
Reply from Resell.biz
Hello! Thanks for letting us know about your experience and I'm sorry you've not received a resolution to your issue.
Please reach out to us directly on
client-escalations@uk2group.support so we can discuss this and help with a way forward.
Advertisement
Beware and Avoid
I was a customer of Resell.biz for a decade. Purchasing dozens of domains and my account was always solid. They invalidated my account and logged me out of it without any recourse, all due to one day saw an unrecognized set of $12 purchases from Hosting LLC and requested a chargeback (that ultimately didn't even go through). I'm fully paid up, with no access to any of my domains. Their support and billing are non-existant. UK2.net is their parent co and I called internationally to try to get help. It's been a scary process and they just decided to not give me access to my domains. Stay far away.
Edit:I sent the case to the email Resell.biz / UK2.net provided below. Its been 4 days and there has been zero response. Ghosted.
March 13, 2024
Unprompted review
Reply from Resell.biz
Mailman Mailing List
I appreciate the suggestions to get my digests working. How-to-do-it is outside their responsibility, but they stepped up with 3 specific suggestions.
The one that worked was the one I had looked at several times. It just took an extra set of eyes and a few moments of their time. Kudos.
September 13, 2023
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
ICANN must ban such *** registrar and recue reseller
ICANN must ban such registrar with worst or truly said zero support. We are working with Namesilo, ResellerClub and Namecheap and never see such worst support. No one is replying and billing is on beach vacations to ruined other businesses on weekends 2-3 days. All resellers must show their real face at ICANN registry to cancel their registration and rescue all reseller from them. Never go with them even not think about them.
August 25, 2023
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Worst company ever
Worst company ever. Last one month they have fund issue. Their chat is always off line. Even no email reply also. May be they close their business very soon
August 2, 2023
Unprompted review
Reply from Resell.biz
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Advertisement
I was using resell.biz from past few…
I was using resell.biz from past few years. Now i have many domains of my client on it. Suddenly they stopped taking payment through debit/credit card Which is insane. We can't use paypal in our country. Now i'm stucked between them i'm unable to renew services. Not recommended i suggest use some trust worthy platform
July 21, 2023
Unprompted review
Reply from Resell.biz
Hello Sarmad! Thank you for reaching out and sharing this review with us. We recently encountered unexpected fraud which impacted our system and it was necessary to turn off the card payments. We recognize that this has an impact our clients who cannot use Paypal and our Billing team has been helping our customers enable this feature. Please reach out to our Billing team at billing@resell.biz so we can assist you further with that.
Worse experience these days.
Hello,
Avoid using resell.biz services. Otherwise you will lose reputation in front of your customers. They reply for emails in 2-3 days or whenever they feel to send reply. Their payment method is really really worse. Since many years I have been using them and I kept charge funds from my card. Now since 15-20 days card option is not available and they keep saying we are working on it. We cannot provide you timeframe.
There is showing only Paypal which is not supported in our country. How do we add funds to renew our domains. We will not use this resell.biz for new domains.
July 13, 2023
Unprompted review
Reply from Resell.biz
Hello and Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the inconvenience you experienced regarding the fund issue and the unavailability of our live chat service. We understand the frustration this may have caused and we appreciate you bringing it to our attention. At Resell.biz, we strive to provide reliable services and exceptional customer support. We regret that we fell short of your expectations on this occasion. Please be assured that we take your concerns seriously and are actively working to address the situation. We are aware of the recent fund issue that impacted our ability to process domain registrations and renewals. We have taken immediate steps to rectify the situation and ensure that such issues are mitigated in the future. Our team is actively working to replenish the necessary funds to prevent any further interruptions.
Two days without being able to register a domain
I haven't been able to register a domain with them for two days despite having entered the balance in the wallet, the truth is this is clearly a red flag...
July 4, 2023
Unprompted review
Reply from Resell.biz
Hello and Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the inconvenience you experienced regarding the fund issue and the unavailability of our live chat service. We understand the frustration this may have caused and we appreciate you bringing it to our attention.
At Resell.biz, we strive to provide reliable services and exceptional customer support. We regret that we fell short of your expectations on this occasion. Please be assured that we take your concerns seriously and are actively working to address the situation.
We are aware of the recent fund issue that impacted our ability to process domain registrations and renewals. We have taken immediate steps to rectify the situation and ensure that such issues are mitigated in the future. Our team is actively working to replenish the necessary funds to prevent any further interruptions.
Resell.biz: Do Not Use This Domain Reseller
I am writing this review to warn others about the domain reseller Resell.biz. I have been using their services for several years, They are increasing the price every year.
In the past few months, Resell.biz has been having financial problems. They have not been able to renew domains on time, and they have been unresponsive to customer inquiries.
I am very disappointed with their service, and I would not recommend them to anyone.
July 5, 2023
Unprompted review
Reply from Resell.biz
Hello and Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the inconvenience you experienced regarding the fund issue and the unavailability of our live chat service. We understand the frustration this may have caused and we appreciate you bringing it to our attention.
At Resell.biz, we strive to provide reliable services and exceptional customer support. We regret that we fell short of your expectations on this occasion. Please be assured that we take your concerns seriously and are actively working to address the situation.
We are aware of the recent fund issue that impacted our ability to process domain registrations and renewals. We have taken immediate steps to rectify the situation and ensure that such issues are mitigated in the future. Our team is actively working to replenish the necessary funds to prevent any further interruptions.
Advertisement
Their fund is zero
Very frequently they have fund issue. Today unable to register or renew any domain due to their fund is empty. Live chat doesn't come online
July 4, 2023
Unprompted review
Reply from Resell.biz
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the inconvenience you experienced regarding the fund issue and the unavailability of our live chat service. We understand the frustration this may have caused and we appreciate you bringing it to our attention.
At Resell.biz, we strive to provide reliable services and exceptional customer support. We regret that we fell short of your expectations on this occasion. Please be assured that we take your concerns seriously and are actively working to address the situation.
We are aware of the recent fund issue that impacted our ability to process domain registrations and renewals. We have taken immediate steps to rectify the situation and ensure that such issues are mitigated in the future. Our team is actively working to replenish the necessary funds to prevent any further interruptions.
today why ur site not working
June 1, 2023
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
They are running of funds. I can't renew my domains.
Updated Review – Sorry for My Previous Rating
Sorry for the bad review earlier. The real issue was actually with NameSilo, not Resell.biz. NameSilo uses an automated system for abuse reports — even fake ones can get domains suspended right away. We had over 10 domains suspended or missing from the dashboard every month. We've been using Resell.biz since 2010 and only switched to NameSilo because of some “insufficient fund” problems back then. But after less than 2 years with NameSilo, we couldn’t take it anymore — domains disappeared, ownership changed just because of fake complaints. Now we’re back with Resell.biz and very satisfied. The fund issue is nearly gone and domain problems are rare, maybe 2–3 real hacked sites in a year. Resell.biz checks every abuse report first and ignores fake ones. Most of our domains have been moved back from NameSilo to Resell.biz. Thanks again and sorry for the earlier review.
---------------
It has been 3 days, but they still haven't solved their 'insufficient fund' issue. We have tens of domains that are pending renewals (despite prompt payments). Many clients are mad now. Due to this, i'm only using Namesilo for new registrations. Only renewals with resell.biz
April 14, 2023
Unprompted review
Reply from Resell.biz
Hello Broxen, Thanks for letting us know about your experience and I'm sorry for the inconvenience it caused you and your customers. Over the weekend we did have an issue relating to funds and this has been corrected earlier today. We have confirmed the orders are working again and if you have any services that still have not been renewed, please let us know. Please reach out to us directly on client-escalations@uk2group.support or at support@resell.biz so we can help with those renewals.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.