Retro Drive Reviews 166

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

They are absolutely awful. I ordered the game console for My Son! over a month and a half ago for his birthday. I have never received it. No one responds. I paid $90 for nothing. if someone knows how... See more

Rated 1 out of 5 stars

It worked once,then next time stuck on loading screen. Tried emailing customer service and got a response eventually- try a new lead,check connections etc. After trying that have emailed them again... See more

Rated 1 out of 5 stars

Purchased the fully loaded Nvidia shield. The original power ac adapter was not included instead their was a third party usb c which didn’t not power the Retro drive unit at all. I contacted the retro... See more

Rated 3 out of 5 stars

For the most part I'm satisfied with what I got although the Dreamcast games are pretty much unplayable as either it's really slow or won't even start. The only major issue I had was how long it took... See more

Company details

  1. Game Store

Information provided by various external sources

Single board computers and retro gaming in perfect marriage. And at a price that makes you wonder why bother with the DIY? But if you do want to build your own, we offer support videos and chat regarding ANYONE's build! You heard that right you do not need to be a customer to ask for help and we will normally get back to you the same day!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

166 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Possibly received refurbished/used?

Both Nvidia Shield and controller for the menu showed noticeable wear and minor scraches. Which led me to believe I either received a refurbished system or a used system returned by a previous customer. Also the Sega Saturn emulator did come installed but no games were included. Over all, I am pretty content with the rest of the games and emulators which is why I decided to give 3 stars instead of 2.

May 13, 2020
Unprompted review
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Rated 5 out of 5 stars

Love this

Love this! Far exceeded what I thought it was going to be. Had a few issues figuring out the bluetooth with the controller, but got it figured out. Have spent a lot of hours playing games that I haven't played since I was kid. Never thought that I would ever see most of these games again and now they are all together on one console. Love it! Highly recommend it!

May 8, 2020
Unprompted review
Rated 5 out of 5 stars

Nvidia Shield

I ordered the shield. It is legit. I am having a blast playing N64 and Gamecube games. My only complaint is that the controller it comes with is tiny, but I bought a PS4 controller and was able to easily sync it. I would definitely recommend this product.

May 6, 2020
Unprompted review
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Rated 5 out of 5 stars

Bought this unit on April 13th

Bought this unit on April 13th. Although the store shows all orders ship next day, this was not the case. I understand covid19 is making it harder to build and ship but I paid for this on April 13th and received it April 30th so shipping next day for my unit just didn’t happen.
The main reason I bought the holiday bundle system was I asked if they could include Ken Griffey Jr presents Major League Baseball for the N64, which I was told they could do. So I bought my unit along with a N64 style controller and when the unit arrived the only game I asked about is not loaded. I’ve played a few NES and SNES and the games play and look ok. Almost like the original. I don’t mind the wait time but specifically asking about a game and being told it would be on my unit and then not getting it was disappointing. I’ve tried to reach out to them twice but as of now I haven’t heard back. If they fix my issue, I will update my review.
A week later I received a memory card with the game I wanted. I am now very happy and can honestly say this company is legit.

May 4, 2020
Unprompted review
Rated 4 out of 5 stars

overall it's good to have your own…

overall it's good to have your own website. It seems a little unfinished to have a page scroll on for a long time and extending the page when clicking on products to view. Opening another page or tabs would improve ease of access and user friendliness. I wish I could find your product on other pages as well as I had a hard time remembering your product name in the sea of other retro consoles listed on other major shipping company sites.

May 3, 2020
Unprompted review
Rated 1 out of 5 stars

Doesn’t work out of the box

Doesn’t work out of the box. Advertised as plug and play. You need a laptop to set up the controllers can’t even use this $230 paper wait. Emailed no response.

April 29, 2020
Unprompted review
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Reply from Retro Drive

Dewayne was able to leave an alternate positive review when we found a solution. But we had trouble finding a way for him to remove this one. Still we do apologize about the initial issues this was one of the driving points to us getting the new user guides that we now have available on Youtube.

Rated 5 out of 5 stars

Aimee was great

Aimee was great, she really cares about her customers and their experience! This is a awesome product!

April 27, 2020
Unprompted review
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Rated 5 out of 5 stars

A superior product and am very much…

A superior product and am very much enjoying it! Some of the games like Marvel vs street fighter and marvel vs capcom dont work and cant get past the time and date screen for the Dreamcast but everything else works wonderfully! Hands down 5 stars!

April 24, 2020
Unprompted review
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Reply from Retro Drive

Thank you so much for the kind words, we will be emailing you with the fix on how to get past the date/time screen for the Dreamcast!

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Rated 4 out of 5 stars

Ordered a bundle with 2 controllers

Awesome system!

April 10, 2020
Unprompted review
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Reply from Retro Drive

Thanks very much for your feedback sorry about the issues with the controllers the virus has everyone running a bit behind.

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Rated 3 out of 5 stars

Overall good product

Overall, the product is great! It was missing a few things that originally it should have had. I let retro drive know and they said they would check into it but I haven’t heard from them since.

April 2, 2020
Unprompted review
Rated 4 out of 5 stars

Good product but customer service lacks .

Product turn out to be great ! How ever it took alot longer than expected for item to ship and get to me . Very long delay in customer service response time . I actually was about to report them as a scam and the retro drive showed up . Game works good after you get used to it , they really should put more instructions in the box possibly an instruction manuel of some sort . Just a suggestion .

March 29, 2020
Unprompted review
Rated 4 out of 5 stars

Great customer service

I gave a 4 solely because I did not keep the system. Due to a collection of misunderstandings, poor timing and bad luck, I wasnt able to enjoy the system like many who have reviewed. Nonetheless, my interactions with Aimee and the return/refund process was seamless and fast. On a customer service standpoint, great job!

March 27, 2020
Unprompted review

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