ReturnMe Lost & Found Reviews 423

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I had a lunch meeting with a client and unexpectedly left my laptop bag at the restaurant. Because of the ReturnMe tag which I actually debated removing a couple weeks before they contacted me an I go... See more

Rated 5 out of 5 stars

I am not very computer savvy and was having some problems with ordering my free starter pack with my Return Me renewal. Sarah was so helpful and even was kind enough to send me 4 tags, one for my dog... See more

Rated 5 out of 5 stars

This is a great system. The airlines lost our luggage on an overseas flight. But with return me the bag was turned in and Returnme contacted me so I could get the bags back to me. Great service that... See more

Rated 5 out of 5 stars

Someone took my coat at a conference and reported the incident via my ReturnMe key tag. It worked! I signed up for the service half-expecting to use it; clearly, it was one of the best decisions I h... See more

Company details

  1. Promotional Item Store

Written by the company

ReturnMe™ is the World’s Largest Lost & Found company that helps return lost items to their rightful owners. 80% of lost items protected by ReturnMe get back to their owners! ReturnMe recovery tags help identify and protect all types of portable items ranging from cell phones to laptops, keys to luggage and even pets. Finders are motivated to return lost items because ReturnMe rewards the finder for their help! Our mission: Helping people alleviate the stress and worry of losing their valuables.


Contact info

4.8

Excellent

TrustScore 5 out of 5

423 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Customer Service!

I emailed about a concern I had with my billing. The lady said, "No problem, I can take care of it." And just that quick, she did. No muss, no fuss. It is never that easy when dealing with Customer Service anymore. It was a breath of fresh air to have my issue resolved that quickly.

January 16, 2025
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Rated 5 out of 5 stars

Cost vs performance?

Purchasing the service and tags was easy and reasonably priced for the service provided, however I have not yet had anything returned to me that was lost, so I really cannot evaluate if their return service is acceptable.

January 22, 2025
Rated 5 out of 5 stars

I am still in shock...in a good way

I am still in shock...in a good way! My son lost his iphone 2 years ago when vacationing in Myrtle Beach. We received a notification from ReturnMe that it was found in a restaurant booth. It had clearly been there the entire time and was found hen they were deep cleaning. A MILLION THANKS! The ReturnMe staff were all amazing with communication and explaining to process, and the overall assistance was A+! Thanks again. I am an even bigger fan now!

April 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Customer Experience Was Amazing

We had an issue, and the team stepped up and got it resolved quickly! Amazing customer experience.

December 23, 2024
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Reply from ReturnMe Lost & Found

Hi Frederick, we are very sorry to hear about this. We have seen this happen in very cold weather on some tags but have recently found the solution to fix it by applying a special primer! The good news is, all ReturnMe tags come with a 5 YEAR WARRANTY! Someone from Customers service will contact you on getting you a free replacement! Sorry again for the troubles

Rated 5 out of 5 stars

They are the real thing!

An unsolicited endorsement. Returnme not only helped me retrieve my high value camera and lens but worked proactively to assure that the transfer was accomplished. They are the real thing.

March 9, 2025
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Reply from ReturnMe Lost & Found

So happy to hear we can help Henry!

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Rated 5 out of 5 stars

I was mugged and my bag was stolen

I was mugged and my bag was stolen. 3+ weeks later I got an email from ReturnMe. Unbelievably everything was still there. I don’t believe the story that it was just found given that it was 3+ weeks after. I think the kid who stole it took it home and his mum found it. Regardless Happy and appreciative of the ReturnMe service. Worked a treat.
Thank You

February 12, 2025
Unprompted review
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Reply from ReturnMe Lost & Found

Sorry to hear about your bag being stolen Sharyn. Happy we could help

Rated 5 out of 5 stars

I received a ReturnMe tag as part of a gift...

I received a ReturnMe tag as a Christmas gift but didn’t think much of it and tossed it in a drawer. Years later, while cleaning out my junk drawer (don’t judge—we all have one!), I found it again and decided to register it online.

At the time, I had just started as a Flight Attendant and figured there was a chance I’d misplace my keys in a hotel somewhere, so I put the tag on my keyring and forgot about it. Fast forward four years—I return home from a trip and realize my keys are gone. Since I had been halfway around the world, I assumed they were lost for good.

Two days later, I got an email from ReturnMe: someone had found my keys, called the number on the tag, and reported them. Thanks to the tag, I got them back without the hassle of changing locks.

I can’t recommend ReturnMe enough! Their service was excellent, and I’m so grateful I had that tag on my keys. If you don’t have one yet—get one!

February 1, 2025
Unprompted review
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Reply from ReturnMe Lost & Found

So happy to hear!

Rated 5 out of 5 stars

ReturnMe worked exactly as it should…

ReturnMe worked exactly as it should have! My luggage was found and returned quickly thanks to my ReturnMe tag! I will be adding a tag to my keys and phone next!

February 1, 2025
Unprompted review
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Reply from ReturnMe Lost & Found

Thanks Karin, contact our customer support team we'd be happy to offer you a discount for more tags :)

Rated 5 out of 5 stars

An Updated review

I originally wrote a review giving them a one star because I did not receive the product. I also stated they did not respond to my email. Unfortunately, I missed their email reaponse. Not only did they respond, but they made it right. The problem was the Canadian Postal Strike. They refunded my money, but still provided the product. I couldn't figure out how to take down my original review so I wanted to write an updated review about the great service I received.

November 29, 2024
Unprompted review
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Reply from ReturnMe Lost & Found

Thank you this post Cheryl and happy we found a resolution!

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Rated 5 out of 5 stars

Lost Wallet on road trip

The decal provided by ReturnMe was attached to the inside of my wallet over a year ago. Little did I know it would be the anchor for getting my wallet back (together with a honest and trusting individual who found it and called ReturnMe). Couldn't have asked for a better experience in getting my wallet returned. Thank you.

December 4, 2024
Unprompted review
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Reply from ReturnMe Lost & Found

So happy to hear Mark, would have been a disaster if you didn't have your wallet during your road trip!

Rated 5 out of 5 stars

So prompt

So prompt! My freshman son was only without his phone for an hour.

December 13, 2024
Unprompted review
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Reply from ReturnMe Lost & Found

That's amazing! Glad we could help

Rated 5 out of 5 stars

A great service

Totally worthwhile. Lost my keys at the airport and got them back almost immediately. Great for piece of mind and defiantly worth it

December 9, 2024
Unprompted review
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Reply from ReturnMe Lost & Found

Very happy we could help Steven!

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Rated 5 out of 5 stars

Avoided ski resort lost and found

The QR code made it easy for the person who found my keys to contact me and coordinate getting them back to me. I lost them at a huge ski resort with multiple lost and found locations so this was easier than going through them.

December 16, 2024
Unprompted review
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Reply from ReturnMe Lost & Found

That's awesome! We often get recoveries from ski resorts!

Rated 5 out of 5 stars

Missing tags and an awesome fix

Emailed about missing tags, learned about the strike slowing mail. Decided to order an extra set and ship express with tracking because we're leaving soon, and they refunded the first order, even with it still in the mail! And included a "Gadget Pack", extra tracking stickers for your electronics! ReturnMe customer service is absolutely top-notch. Totally worth the peace of mind, knowing my valuables are in good hands if they get lost!

December 18, 2024
Unprompted review
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Reply from ReturnMe Lost & Found

Thank you and glad we were able to solve this!

Rated 1 out of 5 stars

I won’t even use the contract I paid for

I won’t be using these people even though I bought a contract! I ordered some more tags (free with purchase supposedly) after purchasing a contract and I NEVER RECEIVED THEM AND KEPT GETTING THE RUN AROUND EVERY TIME I CONTACTED THEM! I don’t even know if their system works as I have never had to use it so I probably won’t ever use it because I don’t trust them anymore!

November 12, 2024

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