Bought my wireless ones when they 1st came out a couple of years ago. Paid around £250. All was going well until only the newer version headphones can the app. For this reason I wouldn't recommend the... See more
RHA
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See what reviewers are saying
Very difficult to keep these in your ear due to their silicone fitting system. It is like pulling teeth to get them settled, and then if you move your head and the piece moves slightly, the sound chan... See more
Company replied
Best one can ask for for this price. I used it for 2 years, and the only main drawback I can see in its design is the open USB Charger slot, in which rain, sweat can flow in easily. Otherwise... See more
Always had RHA ear buds since they first came out. I was happy to get my hands on these today. However despite having good sound quality and awesome little charge case I may return as the sunc bet... See more
Company replied
Company details
Information provided by various external sources
Wherever you travel, people spend all day, every day listening; to podcasts, playlists, albums, movies, calls, radio, audiobooks and more. The tools that they use to listen should not only perform excellently but say something about who they are. In 2011, a few like-minded people came together in Glasgow, UK, to start RHA. We want to create high-quality, highly-performing tech with integrity and heart - tech that improves life rather than taking it over.
Contact info
United Kingdom
- rha-audio.com/us
bluetooth sync is shotty when among the…
bluetooth sync is shotty when among the living, the left/right sides do fluctuate and it is annoying. sound quality could be better but it is acceptable.
December 29, 2019
Unprompted review
Reply from RHA
Hi Redd,
Thanks for taking the time to leave us a review of the TrueConnect. We're sorry to hear that you've experienced issues with connectivity when using them. While occasional drop out can occur with all Bluetooth® products, this does seem like a consistent issue for you, which is extremely disappointing. If you could please contact our Customer Care team directly via the below link they will be more than happy to assist you.
rha-audio.com/us/contact/support
Kind Regards,
RHA
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Reply from RHA
Hi Anon,
Thanks so much for taking the time to leave a 5-star review! We are delighted to hear you're so pleased with our products! We will be sure to pass on your kind words and of course, if we can be of any assistance, please do not hesitate to get in touch.
rha-audio.com/us/contact/support
Kind Regards,
RHA
customer care
Great customer service and open issue was closed within one day
December 23, 2019
Unprompted review
Reply from RHA
Hi,
It's very kind of you to take the time to leave a 5-star review! We're really happy to hear you're pleased with the service provided! If we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Not loud enough!
Nice looking headphones but definitely nowhere near loud enough. RHA saying it’s the maximum recommend by Hearing Foundation is like Ferrari selling you a car limited to 70mph as that’s the speed limit. I will be taking mine back for this reason. Such a shame as sound quality is good.
**update: reply to RHA’s reply: don’t try and turn this into a positive PR spin. Volume is too low to enjoy them, full stop. During my morning commute, I can’t hear the music and thus, all the sound quality in all the world doesn’t matter when I can’t hear it. Think it’s more likely a battery life vs volume issue which is down to the design of your headphones. All things considered (I.e: heating music being played), I’ve had better £20 headphones.
December 3, 2019
Unprompted review
Reply from RHA
Hi David,
Thanks for taking the time to leave us a review of the TrueConnect. While we're glad to hear that you're enjoying the sound quality of your TrueConnect, we're sorry to hear that you've decided to return them as you found the volume too low. The TrueConnect was engineered to deliver clear and detailed sound at the maximum volume recommended by the Hearing Health Foundation, while maintaining optimum battery life and small form factor. Please do not hesitate to contact us should you require any assistance.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Outstanding customer technical support
I had some technical issues with my RHA TrueConnect earbuds. Customer service was outstanding with knowledgable support and follow up.
November 27, 2019
Unprompted review
Reply from RHA
Hi Mark,
Thanks so much for taking the time to leave a 5-star review! We're delighted to hear you're so pleased with the assistance given! We will be sure to pass on your kind words to the Customer Care team and of course, if we can be of any further assistance, please do not hesitate to contact us.
rha-audio.com/us/contact/support
Kind Regards,
RHA
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The products are always top notch
The products are always top notch. However, keep your receipt to be able to submit for warranty issues. I had a corded set that I loved but eventually (after 18 months) started giving out. I switched to the blue tooth and love them. YES, I kept my receipt this time :)
November 25, 2019
Unprompted review
Reply from RHA
Hi Angelina,
We really appreciate you taking the time to leave a 5-star review! We are so pleased to hear you are impressed with your replacement. If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Great Service
Great Service! Very quick response. Thank you very much!
November 25, 2019
Unprompted review
Reply from RHA
Hi Rita,
We really appreciate you taking the time to leave a 5-star review! We are delighted to hear you're pleased with your service! If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Do not buy from this company.
Going on the 4th week of waiting for RHA to honor their warranty for broken headphones. Unbelievably slow process. Honestly it is pretty ridiculous. 4 weeks and they haven't even told me if they are going to replace them. Do not buy from this company.
November 22, 2019
Unprompted review
Reply from RHA
Hi Corby,
As our Customer Care team have stated in their last email, we are currently awaiting a response from Amazon, as the order, you're claiming on our 3-year warranty, is showing that a return process has been started on this order. We have to clarify with Amazon if this order has been refunded or not before we can go ahead with the warranty claim. Please accept my apologies for the delay, however, we have put through two requests with Amazon. We shall be in touch as soon as possible.
Kind regards,
Team RHA
Fast shipping and product as required!
November 22, 2019
Unprompted review
Reply from RHA
Hi Susan,
We really appreciate you taking the time to leave a 5-star review! We are delighted to hear you're pleased with your order and it's arrival time! If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/us/contact/support
Kind Regards,
RHA
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Really great experience.
October 29, 2019
Unprompted review
Reply from RHA
Hi Darrell,
Thanks so much for taking the time to leave a review of your recent Ear Tip order! Please don't hesitate to contact us if you require any assistance.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Everything awesome !
October 23, 2019
Unprompted review
Reply from RHA
Hi Aynalem,
It's great to hear you were pleased with your recent experience, we really appreciate you taking the time to leave us some 5-star feedback! Please do let us know if we can of any assistance in the future.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Excellent service
Excellent service: professional, efficient and friendly.
October 17, 2019
Unprompted review
Reply from RHA
Hi Linda,
We really appreciate you taking the time to leave a review of your recent experience! Please do let us know if we can of any assistance in the future.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Reply from RHA
Hi Justin,
Thanks so much for taking the time to leave a review, we're delighted that you're pleased with the service! Please do get in touch if you have any questions.
rha-audio.com/us/contact/support
Kind Regards,
RHA
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Yeah it’s alright
When I first tried them, like right out of the box, they had a crackling background noise but I haven’t really noticed it since. Sometime only one headphone will connect and so I have to put the one that doesn’t work back in the case and then pull it out again and it’ll work.
October 13, 2019
Unprompted review
Reply from RHA
Hi Lauren,
Thanks for taking the time to leave us a review of the TrueConnect. We're really sorry to hear that you experienced issues connecting to your device. We take great pride in both the sound and build quality of our products, so it is very disappointing that your experience hasn't lived up to our usual high standards. Of course, if you could please contact our Customer Care team directly via the below link they will be more than happy to assist you.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Great sound and quality
October 5, 2019
Unprompted review
Reply from RHA
Hi Mario,
It's very kind of you to take the time to leave a 5-star review! It's great to hear you're so pleased with your TrueConnect - Carbon Black! If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Not Bad, Not Great, Oversold.
I was definitely oversold by online reviews and paid youtube reviewers. I am not dissatisfied by my new RHAs, but they are not great. The sound quality is pretty good at lower volume levels, but anything above 50% is very noisy and not clean at all. I would give the headphones design a better rating than the sound quality. They are very light and comfortable, and the earbud tip selection provides a variety of good options.
October 3, 2019
Unprompted review
Reply from RHA
Hi Darren,
We appreciate taking the time to leave a review of the MA650 Wireless. While we're glad to hear that you're happy with the build quality of your headphones, we're sorry you're not completely satisfied with the sound. As with all headphones, the MA650 Wireless benefit from some 'running in' time to really let the sound open up. We would definitely recommend you give the headphones some time to really bed in, and do let us know if you would like us to address this further, we would be more than happy to assist.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Disappointed on the audio sound
September 24, 2019
Unprompted review
Reply from RHA
Hi Raymond,
We really appreciate you taking the time to leave a review of the TrueConnect, however, we are sorry to hear the audio produced wasn't as you'd hoped. Of course, if you would like to discuss this further please do get in touch with our Customer Care team through the below link and they will be more than happy to assist.
rha-audio.com/us/contact/support
Kind Regards,
RHA
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Arrived quickly
Arrived quickly, works great, holds a lot of charge
September 23, 2019
Unprompted review
Reply from RHA
Hi Andrea,
We really appreciate you taking the time to leave a 5-star review! We're pleased to hear you're enjoying your MA650 Wireless! If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/us/contact/support
Kind Regards,
RHA
Reply from RHA
Hi Sharon,
Thanks so much for taking the time to leave a 5-star review of our MA650i Lightning! We are delighted to hear you're pleased with them! If we can be of any assistance, please do not hesitate to contact us.
https://www.rha-audio.com/us/contact/support
Kind regards,
RHA
Product arrived much earlier than…
Product arrived much earlier than expected. Thanks so much!!!!
Once again I am thoroughly impressed with the great sound!
September 19, 2019
Unprompted review
Reply from RHA
Hi Tammy,
Thanks so much for taking the time to leave a 5-star review! We're happy to hear you're so pleased with your MA750 Wireless and its early arrival! If we can be of any assistance, please do not hesitate to contact us.
https://www.rha-audio.com/us/contact/support
Kind regards,
RHA
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