I have called them to ask for urgent assistant ,becuase I have deadline to respond to DVSA. They have promised to me that they were coming on 04/12 2024. I agreed with them and I ahve paid a members... See more
RHA
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See what reviewers are saying
I don’t really do reviews however. RAH; having always opted for Sennheiser, B&O etc. , when a pal let me listen to his ear buds- WOW. I still check on my old, trusted favourites ( as above) BUT,... See more
I have some Tru-connect 2 ear buds that I received as a replacement for ear phones that developed a fault. RHA customer services are brilliant no fuss no argument just replaced job done. Theses tru c... See more
Superb service. 2.5 year old 650Wireless earbuds which I have loved using had a failure of the power button. Amazon completely useless and refused to honour the warranty. However, RHA themselves, d... See more
Company details
Information provided by various external sources
We are a team of around 50 people based in Glasgow, UK, who believe that technology should connect people. We are passionate about audio and people. We use our headphones to listen to motivational playlists at the gym each morning/week/month, call our loved ones whilst travelling, listen to our favourite podcasts on the commute to work, and much more, every day. Founded in 2011, we have grown with technology. We have embraced the changes to what a headphone is and - most importantly - what it can do. Our products enable you to stay connected to the world around you. We respect the importance of these connections and we focus on the quality of our work, standing behind it with a 3-year warranty.
Contact info
Glasgow, United Kingdom
- customercare@rha-audio.com
- rha-audio.com
People also looked at
One of the best!
The best ear buds I have ever had! I was contemplating on buying another well know brand for my phone but after seeing a good review from a fellow NHS worker, I decided to take the plunge and order it and I am happy I did! The sound quality is superb and noise cancellation is a bonus. Connect to my phone via Bluetooth with no problem. Thanks RHA!
March 11, 2021
Reply from RHA
Hi Shahida,
We really appreciate you taking the time to leave a great review, it is most appreciated! Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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RHA are amazing.
I love my RHA MA750i in ears, definitely the best earbuds i've bought. The left ear cut out after a year and a half, but after only 2 days of back and forth with customer support, my replacement had been despatched and delivered.
Not only is it rare to have a 3 year warranty with headphones, it is a please to have had such professional, fast and effective service. Many thanks to Jessica at the Customer Experience team. I shall continue to support this great company.
March 11, 2021
Unprompted review
Reply from RHA
Hi Julian,
Thanks so much for taking the time to leave a 5-star review, it is most appreciated! Delighted to hear you are pleased with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Excellent efficient delivery....
Excellent efficient delivery....
Fantastic quality headphones
March 11, 2021
Reply from RHA
Hi Maxine,
We really appreciate you taking the time to leave a 5-star review! Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Good quality
Good quality, but occasional (very brief) loss of connectivity when listening to BBC Sounds downloads.
March 10, 2021
Reply from RHA
Hi,
We really appreciate you taking the time to leave a review! Sorry to hear you are experiencing a connectivity issue. If you could please contact our Customer Care team via the link below, the team will be more than happy to assist you further.
rha-audio.com/support/contact
Kind Regards,
RHA
Amazing Customer Service has gained a customer for life. I will never buy products from other companies
Customer Service is wonderful at RHA. They get back to you quickly and are so helpful in reaching a resolution. Any time I needed to reach out to RHA (we have been customers for over 10 years), the service rep has been amazing. This time, it was Jessica who helped us. She was so understanding and helpful and had my specific issue resolved within 24 hours.
RHA has great quality products and though there are cheaper products on the market, they do not have the warranty RHA has. RHA offers an extended warranty because they believe in their products and I will always pay more for the service provided. Sure, I could pay a little less somewhere else but I would be replacing those earbuds every six months. At the end of the day, it just makes sense to pay a little extra now knowing that if anything were to happen, RHA has me covered for the duration of my warranty.
It's a fantastic company and I wish more companies followed suit.
Jessica, thank you for all of your help. You have been amazing.
March 9, 2021
Unprompted review
Reply from RHA
Hi Jessica,
We really appreciate your ongoing support and taking the time to leave a 5-star review! It's great to hear you were so impressed with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Reply from RHA
Hi Andy,
We really appreciate you taking the time to leave a 5-star review! Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Great sound quality great value
Great sound quality. Good selection of ear buds to find the right fit and the sound quality is brilliant.
March 8, 2021
Reply from RHA
Hi Kenneth,
We really appreciate you taking the time to leave a 5-star review! It's great to hear you are delighted with the sound quality. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Exceptionally fast and professional…
Exceptionally fast and professional response to warranty claim on my MA390 Universal in-ear headphone, replacement sent immediately. I highly recommend this company.
March 8, 2021
Unprompted review
Reply from RHA
Hi,
We really appreciate you taking the time to leave a 5-star review! It's great to hear you were so impressed with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
RHA customers service were so helpful…
RHA customers service were so helpful and supportive. They went out of their way to ensure that I didn't miss on the discount for NHS staff. That very much now my daughter will be getting her birthday present that she wanted.
March 8, 2021
Reply from RHA
Hi Mary,
Thanks so much for taking the time to leave a 5-star review! We hope your daughter loves her new headphones! Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Best Customer Care Ever! ❤️
March 8, 2021
Unprompted review
Reply from RHA
Hi Sam,
Thanks so much for taking the time to leave a 5-star review, it is most appreciated! Delighted to hear you are impressed with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Reply from RHA
Hi Monica,
Thanks so much for taking the time to leave a 5-star review, it is most appreciated! Delighted to hear you are impressed with our delivery time. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Reply from RHA
Hi Nino,
Thanks so much for taking the time to leave a 5-star review, it is most appreciated! Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
5 stars company
5 stars company. After 2 years of daily use my headphones cable began to split away from the earbud. Sent 1 email and within 24 hours a replacement was shipped out.
March 5, 2021
Unprompted review
Reply from RHA
Hi Iain,
Thanks so much for taking the time to leave a 5-star review! Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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RHA Support are 5 STARS
I have just been in talks with RHA support who have been brilliant in solving my issue I had with my left ear bud (Up till now the buds have been brilliant with no issues at all).
Terri who was my direct contact with RHA Support help me through each stage of the process in trying to get my left ear bud to work resulting in Terri replacing the whole unit once she had exhausted every attempt without any qualms; which I received within 2 days of Terri concluding that she was going to send me a replacement.
I Would also like to point out that the replacement earbuds was an upgrade to the earbuds I bought.
Overall the support I received was excellent and when I decided to replace/upgrade my earbuds the only place I shall be going will be RHA.
Keep up the brilliant work.
March 5, 2021
Unprompted review
Reply from RHA
Hi,
We really appreciate you taking the time to leave a 5-star review! It's great to hear you were so impressed with the service provided. Of course, if we can be of any assistance please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Excellent customer service
Very clear instructions given and great follow up.
March 5, 2021
Unprompted review
Reply from RHA
Hi,
Thanks for taking the time to leave a 5-star review! If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Very good customer service
Very good customer service. I struggled to find my purchase information but I was assured that the warranty would be upheld. I sent my earphones (T20i Black) back to the office in Glasgow and have received a replacement pair. Above and beyond in my view.
I want to also add that the earphones are fantastic value for money. Sound is spacious and when combined with the filters, adds excitement to old tracks.
March 5, 2021
Unprompted review
Reply from RHA
Hi Jonathan,
It's very kind of you to take the time to leave a 5-star review! We are happy to hear you're so pleased with the service we've provided! If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Reply from RHA
Hi,
It's very kind of you to take the time to leave a 5-star review! So pleased to hear you are impressed with our website! If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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Friendly and super fast reply
Friendly and super fast reply! Lots of details and if nothing helps, the chances to get a quick replacement product are good. Can only recommend it, even after technical difficulties.
March 3, 2021
Unprompted review
Reply from RHA
Hi,
It's very kind of you to take the time to leave a 5-star review! We are happy to hear you're so pleased with the service we've provided! If we can be of any assistance, please do not hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
Great products
Great products , great customer service and a market leading 3 year warranty, what’s not to like
March 2, 2021
Reply from RHA
Hi Graham,
We really appreciate you taking the time to leave a 5-star review! We are delighted to hear you're pleased! If we can be of any assistance, please do not hesitate to contact us.
www.rha-audio.com/support/contact
Kind Regards,
RHA
Excellent customer service
Had a problem with these in syncing to iPhone. Very good response from customer service and problem resolved.
March 2, 2021
Reply from RHA
Hi,
We are so delighted to hear that our Customer Care team were able to resolve the issue you were experiencing. Of course, if we can be of any further assistance in the future please don't hesitate to contact us.
rha-audio.com/support/contact
Kind Regards,
RHA
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