Rockdoor Northwest Reviews 

99
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Couldn’t be happier with the work Tony & Elliot have carried out for us recently. They supplied & fitted 2 Rockdoors and a door canopy to our property and the whole process from Tony coming to quote t... See more

Company replied

Rated 5 out of 5 stars

We've just had our second Rockdoor fitted by Tony. The first one he fitted, nearly 12 years ago, is still going strong and still looks great. The doors not only look fantastic but make us feel mor... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Tony from beginning to end. I enquired about having a front door and stable door at the back. Tony called within a few days, discussed what I wanted, advised on door furniture,... See more

Rated 5 out of 5 stars

Very impressed with or new door, we had the Vermont fitted with grey square glass. The door looks the part in grey feels solid when closed. Would definitely recommend rockdoor. Were even planning to... See more

Company details

  1. Door Shop

Information provided by various external sources

We provide and fit Rockdoor composite doors throughout Manchester, Lancashire and Cheshire


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4.9

Excellent

TrustScore 5 out of 5

99 reviews

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4.9

All reviews

(99)

1 review in the last 12 months

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Rated 5 out of 5 stars

Couldn’t be happier with the work Tony…

Couldn’t be happier with the work Tony & Elliot have carried out for us recently. They supplied & fitted 2 Rockdoors and a door canopy to our property and the whole process from Tony coming to quote through to the work being completed was seamless. They are both meticulous in their work and took great pride in ensuring the job was completed to a high standard. When the work was finished they made sure our property was left clean & tidy. They are 2 top lads and we wouldn’t hesitate to recommend their work to anyone.

April 27, 2026
Unprompted review
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Reply from Rockdoor Northwest

Thank you so much for your fantastic review, this really helps grow our business and show how much pride we take in our work

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Rated 5 out of 5 stars

Rock Solid 🪨

I seldom scribe reviews but after receiving service par excellence, I feel impelled to make people aware.
Tony is the best; all tradespeople should aspire to his level. Why? He is highly skilled and experienced, very pleasant, punctual, prompt, reputable, responsible, reliable and really accommodating.
His co-worker, on installation of my door, was equally friendly, fastidious and flawless.
The end result was superb and superior to anything I have previously viewed. The cost was incredibly reasonable for such a premium product and service.
Be in no doubt, Tony is the guy to use; I am understating when I say you won’t be disappointed.
Thank you for all efforts in what was a challenging installation but a stellar result! ⭐

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

What a great team

What a great team, Tony and Elliott are. Their workmanship was first class and the Rockdoor is suburb quality. They were very professional, tidy and friendly.

June 4, 2025
Unprompted review
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Rated 5 out of 5 stars

We need a New Front Door ASAP

Needed a new front door asap. Our front door would not lock and was beyond repair. Got a few quotes before I telephoned Rock doors Northwest. Explained everything to the nice lady on the telephone the problem we had and she arranged for Tony to call round and give us a quote. Tony called round the same day. Great guy friendly and easy to talk to unlike the pushy salesmen we had in the past. He shown me and my wife the different designs and colours and we agreed on the price. Just had my new door fitted today. Really pleased everything clean and tidy quality job. I'm a tradesman myself and know quality when I see it. Would definitely recommend.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t thank Tony enough … …

Can’t thank Tony enough for re-fixing the handle and realigning our Rockdoor after a deliver driver managed to hit our porch!
Within 48hrs of making the call, Tony arrived to complete the job and make the door fully secure again. As good as new. Skilled and professional service every time. Kieron.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Tony fitted my new rockdoor this week & I’m delighted with the result!
He had been recommended by a neighbour and was easy to deal with from start to finish; great communication, quick to visit & quote and fully fitted within a month (while one of the companies I contacted has still not provided the quote itself yet!).
The work was clean & tidy and Tony made sure I could lock & unlock the door before leaving….great service all round, would definitely recommend

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service.

Tony fitted several rock doors for me this week. The quality of the fitting is outstanding. The job was also left very clean and tidy. I would highly recommend Tony to anyone.

May 15, 2024
Unprompted review
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Rated 5 out of 5 stars

An Excellent Experience

My experience with Rockdoor Northwest has been excellent. Tony is professional and meticulous in his work and prides himself in being a perfectionist. The job he undertook for me was a challenging one, but he clearly enjoyed that and completed it with first-rate craftsmanship. The door itself is beautiful, fitting very well with the character of my old cottage. This is not the cheapest type of door on the market, but I feel that it has been money well spent in terms of security, quality and appearance. I also feel confident that there would be excellent after-care from Tony, should a problem arise, but this is definitely not a scenario I’m anticipating. Many thanks to Tony, not least of all, for managing to do this job in a short time frame as a matter of some urgency.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from Tony…

Absolutely brilliant service from Tony and Elliot today. They did my new front door a few weeks ago and today I rang them with an issue with my back patio door. Within 30 minutes of my phone call it was all fixed. Highly recommend this company.

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

Extremely over quoted.

I had purchased 2 rock doors already by a supplier who didn’t fit the back door correctly. Therefore I was left with a stable back door not fitted very well and a front door not yet fitted. I wanted someone else trustworthy to fit the front door and to see if they could re-fit the back door which I had already had such a bad experience with. Whilst it seems Rock Door bury May have done a good job fitting (will never know as I decided not to go ahead.) I was blown away by the price to fit. £1360 in cash to fit the front door (door with two side panels of glass) and £520 for the back door refit. I turned this down as I thought this £1880 was extremely high. They responded with an immediate reduction of £600. £350 for the front and £250 reduction for the back if one workman was to do the doors and if I would get rid of the rubbish.

My honest opinion as requested by trust pilot that £1800 is more than the average persons monthly wage. This is not a cost to have 2 doors fitted.

I tried to arrange a supplier fitting the door whilst my husband was at work to see if I could get this sorted.

When I rang my husband to explain the cost I’d been quoted - his response was do you think they have typed that 1 by mistake!!

I haven’t ever wrote a trust pilot review before but they had the best reviews and this was also a response when I kindly turned down the quote.

I will continue my search for a fitter to fit the front door.

September 29, 2023
Unprompted review
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Reply from Rockdoor Northwest

Hi Jennifer,

Thanks for taking the time to leave a review on Trustpilot of your experience, I am sorry that you have found it necessary to leave a 1* review, as one of the accredited Rockdoor Trusted Installers (RTI) for the Northwest are we pride ourselves on good service and value, all our installers are trained at the Rockdoor training academy so that we fit all Rockdoor products to the exacting standards that are expected of the leading composite door brand.
It is very important to us and Rockdoor that your Rockdoor is installed correctly to validate the warranty so that in the unlikely event of an issue further down the line then the installation will comply with the expected standards that the training academy sign of all RTI’s to comply with.
After viewing the installation at your property, it was very apparent that the installation was not installed by an RTI as the back stable door slab has been planed off which is not something that Rockdoor recommends and essentially had been done because the door had not been installed correctly by your choice of installer, Here at Rockdoor Northwest we pride ourselves on expert installation of all Rockdoors (please check our feedback), we are a local responsible company that have been installing Rockdoors for over 20 years and our knowledge and expertise are second to none, In order to take on a job like yours that has been installed incorrectly we must start all over again, as I told you when I attended, this is very time consuming and a such can present a multitude of hidden sins, we have to account for any eventuality as the installation at your property is so poor and non-conformant, I would then have to provide you with a warranty on my installation and put my name to the installation going forward from there, again, this is part of my service as a responsible RTI, which is to ensure the the doors are installed inline with the 5* installation guidelines that Rockdoor expect, unlike the current installation.
Obviously I would like to make any other reviewers aware the importance of choosing an RTI when looking at a Rockdoor for your property, please choose wisely on the link from Rockdoors “find an installer” link on their website otherwise the choice to choose a cheaper quote from an installer that has not been trained and is not an RTI can result in the job costing more in the long run due to the incorrect installation that can invalidate the warranty, it is usually the case that once a builder has installed a job incorrectly that no other tradesperson will turn their hand to the installation to help resolve the problem as they often will run into more issues and once a trader takes over the job they effectively take ownership of the job “warts n all” to say. In closing Jennifer, I am sorry that you feel the way you do but I just thought it best to put a public reply on here so that any other viewers understand the importance of making the right decision when choosing an installer for their new Rockdoor, I wish you every success in getting your installation resolved and do hope that whoever you choose can help make good the poor installation that you currently have on your property and also install the combination frame on the front elevation of your property correctly so as not to invalidate the warranty going forward.

Kind regards

Rockdoor Northwest

Rated 5 out of 5 stars

Fabulous

Fabulous! I’m a very happy customer.
Door ordered and fitted within a couple of wks.
The door was fitted superbly, due to Tony’s years of experience!!!
Highly recommend!!

August 11, 2023
Unprompted review
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Rated 5 out of 5 stars

WHAT A ROCK, THAT'S TONY NOT THE DOOR

Tony and assistant turned up when he said they would and in very hot conditions, made worse by me forgetting to get them a drink!!! they worked really hard till my new door was up and running.
Great service, obviously a very experienced guy, very quick and efficient and everything left tidy. I would highly recommend Tony. The door looks really good.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Had a door fitted in January

Had a door fitted in January, at 1st it was perfect unfortunately a few months later down the line we were having trouble with the locking mechanism, I called Tony as ever very professional he called to see the issue on 3 different occasions the last one being the door had bowed.. which might I add very rare.. Tony had us a new door ordered within the hour we asked if we could have a door handle added to this one, which was added on free of charge as an apology which might I add very kind.

Had our new door replaced in a week by the hard working perfectionist Tony .. I can already see the difference with this door 👍.

Thank you so much Tony for all your hard work I could not recommend this man enough an honest true gent which nowadays is very hard to find. 👍

May 30, 2023
Unprompted review
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Rated 5 out of 5 stars

2 x rock doors fitted by Tony

Firstly, i want to make it clear that i am writing this for two reasons… to make you realise that you would be daft going to anyone else for a new rockdoor in the North West, and secondly what an absolute honest/genuine/skilled/knowledgeable/funny bloke Tony is ! An absolute gent who has forgotten less than most people know about doors.

On first ringing Tony about getting 2 x new doors, he was straight to the point and played no form of any sales ‘technique’ and was completely honest in terms of pricing.

Tony provided an accurate quote but on coming to my house, measured up and helped me decide on a design that would be most in keeping with my stone terrace house.

Tony provides you with his own mobile, and despite me occasionally txting him for updates, he always got back to me and within 3 weeks ish i was contacted to arrange the doors being fitted by Tony.

Tony is very much a ‘one man band’, but that is credit to him and his experience !!!

He asks for nothing, is extremely tidy and respectful whilst working at your house, and i would happily of trusted him alone in my address if needed.

Tony did an amazing job on fitting the doors, and despite them being brand new doors, they have made my stone terrace cottage look even more classy/appealing and they have no doubt added value to my property.

To add, there was a slight mix up by the factory in terms of keys/locks, which Tony was on the phone to them immediately and sorted it within a day !

I am now the proud owner of two stunning brand new doors and i am extremely grateful to Tony for his work at my house.

Thanks again Tony, you are an absolute gent and i will be sharing your details to anyone i know in need of a door !

All the best,

Mark (Burnley

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service - by a brilliant fitter. Tony was first class to deal from start to finish. Knowledgeable, reassuring, and a top guy! Couldn’t recommend anyone better. I had a lot of trouble finding the right door and people to go through but the main man Tony just sorted it all out and completely at ease. Thank you!!!

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

A Seamless Experience Throughout From Tony.

Just had a front door fitted by Tony and his son. A seamless process from ordering to fitting.
Tony was friendly and approachable.
Fastidiously clean and tidy. The workmanship and the quality are second to none. The door looks fantastic, it far exceeded our expectations. We would highly recommend Tony for his five star workmanship and attention to detail.
Thanks to you both.

March 24, 2023
Unprompted review

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