Routes Car Rental Reviews 

If I could give Routes car rental negative stars I would and I normally don’t leave a bad review and give grace for one offs but this experience was terrible. They misrepresent their pricing, the wait times to call are astronomical. Sometimes they just never answer. The wait times for the shuttle from the airport are over 2 hours. Looking at reviews this is pretty consistent across the board.

The price seems like a great deal until you get to the desk after 2+ hours waiting for a shuttle to from the airport and numerous unanswered calls to the rental building. They will then let you know that the initial cost is only for the reservation and then will charge you hundreds more for the actual car while making it seem like they’re giving you a deal.

Heaven forbid you have a rock hit the window. They will charge your card for the claim without going through any insurance then make you fight to get reimbursed. Communication is terrible all the way across the company from phone calls to in person. -10/10 would never recommend. Stay far far away from this company.

The staff treated me like I was an imposition and the service was slow. The refused to give me a receipt when I returned car early and they did not refund any of the charges they put on my credit card. I had requested the car for 4 days and I returned it on the same day, 7.5 hours later because I did not want to have to return it early on the day my flight was leaving. They said they would charge me for the day only and instead they charged for 4 full days... Trying to get someone in claims department on the phone is a joke. They say press 6 for claims department and they it disconnects the phone. When I selected 5 for customer care and waited on the line for 25 minutes, they were not able to help either. They instructed me to email customercare at routes.ca.

A very disappointing experience overall. They are working for several rent-a-car companies. Poor service. not professional, we did booking and they have taken money from us online , and when we get there the price was different. staff was very rude and did not care about us when we were speak to them.

Alex C did a great job. He was quick and friendly. Appreciated the help.

Customer Beware….If zero Stars were an option I would have selected zero. Routes scams customers. They lie right to your face. This is the worst rental car company I have ever experienced. They charge for daily tolls in Orlando when I told the agent I wanted to get my own toll pass. This was not an option I was told. They also wanted to charge daily insurance when I already had my own insurance coverage for rental cars. Again not an option for the customer. Stay far away from this company as the up charges are more than the daily car rate itself.

Stephanie was so efficient and kind. Booking process was easy and effortless. It was a smooth ride here and we look forward to coming back.

I had an extremely frustrating experience with Routes Car Rental in Sanford, FL. I booked and prepaid for a midsize car with unlimited mileage through Expedia for a family vacation. When we arrived to pick up the car, the office was completely unattended—no staff, no communication, and no one answering the phones.

My husband had to go searching just to find an employee. When he finally did, the customer service was shockingly poor. The employee had a dismissive, unhelpful attitude and then informed us of completely different terms than what we booked: we were told we could not leave the state, were limited to only 50 miles per day, and required to put down a $2,000 deposit.

None of these restrictions were disclosed at the time of booking. These conditions made it impossible to proceed with our vacation plans. We were essentially left stranded after paying in full in advance.

To make matters worse, both Expedia and Routes are now refusing to issue a refund. This feels deceptive and unfair. I would strongly caution anyone considering renting from this location—what you book is NOT what you get.

Toni was the guy ! Great working with him.

Horrible, do not use, told us we had to upgrade, which we didn't and then charged us 6 times what was quoted, called customer service and refused to help me, talked to manager, he said I would get refunded, 2 weeks later and 7 emails and still nothing, Do NOT use ever!!!!!! Charged us 6 times the quote online

Unfortunately there is no 0 star which that is what they deserve. Worst company to rent from. They advertise a low cost of 250$ a week when I get to location it would cost me another 500$. The staff is unhelpful, they don't know anything and any questions you have whether on phone or in person they brush you off by telling you to email company at customercare because they don't know the answer. My car had a small little chip the size of a fly they told me they had to replace the windshield and charged me 1400$, they took advantage of fact i had my own insurance, because if I would of taken theirs they never would of claimed that. Then I asked for open and closed rental agreement they refuse to give it to me even thoug I need to present that to my insurance company for claim. They said its company policy they don't give that paperwork. Not to mention when we got to airport they made us wait 2 hours for a shuttle to come and pick us up to bring us to rental car company. Worst comlany ever and scammers avoid at all costs.

I was supposed to pick up car at 1130 at Atlanta airport and due to flight delay, the I reached around 130. But their outlet was closed and customer center rudely said that they cannot do anything and I should wait in the airport up to 6 AM next day and then also they don't know if a car would be available to me.
Never ever it was told to me that their location is not open for 24 hours

You’re lucky I even gave you a one star. I would actually give you zero stars. Terrible customer service. Impossible to talk to a human over the phone. And when you do get a call back there is no help for the situation. I’ll make sure to make everyone aware of your company that you are a scam.

This is my first time using this service and I am very hopeful it all works out the way it’s supposed to. I don’t see any reason why it wouldn’t!

This company is a fraud. When you come to the office they tries to sell insurance increasing your price with out reason
Fraudulent company. I will do a complaint with Florida bussines services. They will be close this bussines for do fraud to custumer and play with our time

Driver was very helpful and friendly. Would definitely use their service again.

First time renting and I’m very happy with the service, they are kind of, patient and professional, Christian was friendly and patient and made me feel welcomed 😊

This felt like a straight-up scam.

Booked online via Klook (Europcar as provider) with a prepaid price that clearly included insurance and all fees.
At pickup, it’s a different company (Routes), and suddenly:
* “Insurance isn’t included”
* New made-up fees appear (including a “county crossing fee”)
* Price no longer matches what you already paid

Completely different terms than what was sold online.

No contract provided, no real option to walk away — just pressure at the counter.

I contacted Klook three times asking for a refund and warned I’d file formal complaints. Still unresolved.

This looks like a bait-and-switch setup designed to extract extra charges when you have no choice.

AVOID, AVOID.

The website was very easy to navigate through. It is straightforward and I truly appreciate that.

Best place to park, price is fair and pickup at the airport is easy

We booked a car rental with this company, when we arrived at the rental place they refused to rent us the car as we didn't have a return flight booked. When we asked to be refunded for our rental they also refused. Not to mention they aren't at the airport and you have to shuttle to their location. I'd suggest to stay away!!! We went back to the airport and ended up booking with sixt and had the best experience and the most helpful rep!