I brought a front and back wheel, including tyre in a tube disc brakes cassette they are both amazing. I very very recommends this company and great customer service as well.
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Review summary
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Reviews shaping this summary
Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more
I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more
Company replied
Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more
4.6
Excellent
216 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Prompt delivery with exactly what I’d ordered at a good price.
Will use them again
March 22, 2022
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Excellent service
February 25, 2022
Only company that had the relevant…
Only company that had the relevant part in stock well chuffed
January 31, 2022
Rubbish customer service
Rubbish customer service. Unable to return an item. There are plenty of other online companies, don’t use this one
January 24, 2022
Reply from Ruk Bikes
Hi Andrew, sorry to hear this. Did you actually get in touch with anyone regarding returning your item? We have an excellent returns policy and have had no previous complaints.
Great communication
December 27, 2021
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BBB TL 18 Large - Perfect for MTB
Best price, free postage and easy transaction.
Purchased BBB TL 18 Large for MTB, as purchased small version, but wasn't big enough for 2.2" Tyre and Multi-tool.
The large version is spot on and the recess on bottle ensures the tool bottle is gripped and held well in the cage. Purchased another brand, which didn't have this and it wasn't secure in side loading cage. The small screw down lid compartment for chain link or other small items is a handy feature. The tool bottle plastic easily marks when placing in and removing from cage but this doesn't affect functionality.
Would recommend.
December 20, 2021
Parcel was not delivered on the date…
Parcel was not delivered on the date stated
And the box was squashed and damaged
December 20, 2021
Reply from Ruk Bikes
Hi Wayne, Sorry to hear that. We use a courier service for all shipments, they are extremely busy this time of the year.
Exactly what was ordered despite a…
Exactly what was ordered despite a shortage of 11-32 rear cassettes generally and delivered ahead of estimated delivery date - rarer than hens teeth ! well done
December 3, 2021
Great price and fast delivery 👍🏻
December 1, 2021
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Fantastic customer service
Fantastic customer service. I purchased a crank that I received in great time. I thought a part was missing, the owner sent me a pdf explaining how to fit it and what I needed. I also received an email and a text offering me help and support. Really friendly and I would definitely shop their again.
Gareth
November 19, 2021
Unprompted review
Great service.
November 16, 2021
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Shimano derailer arrived on time and…
Shimano derailer arrived on time and was well packaged no issues great service and I would pay again of them thanks a lot
November 15, 2021
Great product and quick service
November 11, 2021
Online first-time customer
Online first-time customer. Quick and helpful response to a technical question, and then quick dispatch too. Couldn't have gone better.
October 25, 2021
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Excellent service
Excellent service - needed a random part, No one online seemed to have one in, saw that ruk had had one in at some point - did the old fashioned thing and just rang to ask when restock was, Kev ordered me one from his supplier then and there, shipped it the next day - said it would take ten days, arrived in three, no charge for post. It’s brilliant that good bike stores are still out there - and a nice change from the big online stores - seriously, give this store your business!
October 18, 2021
Super fast delivery
Super fast delivery. Item as described. Great price and free shipping. Many thanks.
October 3, 2021
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