Ruk Bikes Reviews 

214
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting prompt delivery and well-packaged products. Many people appreciate the good prices and the quality of the items received, often noting speedy arrival. Reviewers are particularly impressed with the quick turnaround for orders, with some receiving parts much faster than expected. However, some customers also noted issues with order tracking and delivery, with some orders not arriving or experiencing delays. A few other people also felt that the product description was misleading, as they received only a single valve when the picture suggested two, impacting the perceived value.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the prompt and speedy arrival... See more

Product

People report positive experiences with product quality, often describing items as excellent, great, or... See more

Order

Users describe positive interactions with order, often highlighting the quick delivery of items like... See more

Price

Customers consistently note positive experiences with price, often finding items at a good value. Reviewers... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and super.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought a front and back wheel, including tyre in a tube disc brakes cassette they are both amazing. I very very recommends this company and great customer service as well.

Rated 5 out of 5 stars

Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more

Rated 5 out of 5 stars

I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more

Company replied

Rated 5 out of 5 stars

Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(214)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth first purchase

1st purchase from RUK and delivered promptly. Not an extensive stock list but it had what I wanted at a competitive price. Will use again if selected items I need are stocked by them

June 8, 2023
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Rated 5 out of 5 stars

Excellent service

Excellent service, fast and efficient delivery, made all the difference in getting me a part for a charity even that I am taking part in.

August 9, 2022
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Rated 3 out of 5 stars

Promised next day

Promised next day, but not delivered for 4 days. More like the Post Office’s fault, but was not getting updates either.
Otherwise reasonable price & quite good web site.

June 29, 2022

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