Very responsive. I wanted to book somewhat of a last minute safari trip. There were so many places that didn't have accommodations available. I contacted Safari.com and they were able to provide me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I booked a safari through Safari.com and had a great experience overall—definitely a 5-star process for us. There was a little back-and-forth at the beginning, which was probably just part of me ga... See more
Company replied
We are living abroad in Australia, heading on a last minute trip to South Africa. We reached out to Safari.com and were allocated Nerine Du Plessis as our consultant. Nerine was so great in helping us... See more
If you are looking to book a safari in South Africa look no further!!!! The experience from start to finish was incredible. Customer service was faultless. Leigh-Ann looked after us so incredibly well... See more
Company replied
Company details
Written by the company
Why can't the experience of a lifetime be effortless to plan? At Safari.com, we handle every detail to ensure your journey is seamless and memorable. Share your details and an expert will reach out to assist you.
Full Service At No Additional Cost and Best Price Guarantee
Africa's Leading Safari Company 2024 & 2025. One dedicated specialist, complimentary travel insurance, and no markup on lodge rates.
Winner of Africa's Leading Safari Company at the World Travel Awards in 2024 and 2025, SAFARI.COM has been trusted by over 59,000 travellers since 2006.
Here's why:
Your own dedicated safari specialist stays with you from your very first enquiry through to your return home. One point of contact who knows your trip inside out, before, during, and after your safari.
You pay the same rates as booking directly with the lodges. We earn our income from commissions paid to us by our suppliers, which means our expert advice and fully tailor-made itineraries cost you nothing extra. Should you find a better like-for-like rate, we will match it.
Every new booking includes complimentary travel insurance with up to $5,000 in cancellation cover and $2 million in medical protection.
Our service covers everything: accommodation, flights, transfers, car hire, activities and any extras.
Contact info
Watershed, 17 Dock Road, Victoria & Alfred Waterfront, Cape Town, 8002, Cape Town, South Africa
- +1 888 SAFARIS
- helpmeplan@safari.com
- safari.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless booking and outstanding service from Lynn
I had a genuinely excellent experience booking my trip, thanks to Lynn. From the outset, she was responsive, knowledgeable, and clearly understood what I was looking for. She took the time to walk me through options, answered questions promptly, and made the whole process feel straightforward and well-managed.
What stood out most was the attention to detail — everything was clearly laid out, from inclusions to logistics, which gave me real confidence in the booking.
Lynn struck the right balance between being helpful without being pushy, and it felt like she genuinely cared about getting the trip right rather than just making a sale.
Overall, a very smooth and professional experience. I wouldn’t hesitate to recommend Lynn and the team.
March 11, 2026
Unprompted review
Reply from SAFARI.COM
Grant, thank you for the thoughtful review. I’m really pleased to hear the planning felt clear, well-managed, and tailored to what you were looking for. You have an exciting safari ahead at Kapama Buffalo Camp, and I think you’ll especially love getting out on those open-vehicle game drives.
Lynn
SAFARI.COM
Caerl was great
Caerl was great. Saved me money. Super responsive unlike other agents I tried working with.
March 31, 2026
Unprompted review
Reply from SAFARI.COM
Hi Eli, I’m so glad I could help you save money and make the planning process easy with quick responses. You have an incredible safari in the Kruger area ahead, and I can’t wait for you to experience those twice-daily game drives and everything the bush has to offer. Enjoy Tuningi Safari Lodge!
Cearl
SAFARI.COM
Leigh-Ann Went above and beyond to plan…
Leigh-Ann Went above and beyond to plan an itinerary that would meet our needs. Can’t wait to explore SA!
February 23, 2026
Unprompted review
Reply from SAFARI.COM
Thank you so much for your kind words. I’m really pleased I could put together an itinerary that fits what you’re looking for, and I can’t wait for you to experience South Africa, especially those early morning game drives in the Kruger area.
Leigh-Ann
SAFARI.COM
Zené Devine was outstanding to work…
Zené Devine was outstanding to work with. I was trying to organize a Safari for a group, but I didn’t know how many people would actually join. I had a lot of unknowns and she was very helpful. Zené provided multiple options for us to choose from. She worked late every night until we were able to figure how many people were going and what lodge was going to work. She was able to work within the budgets provided. She was outstanding in every possible way. Always helpful, always kind, always available. I highly recommend working with safari.com and especially Zené.
March 25, 2026
Unprompted review
Reply from SAFARI.COM
Linda, thank you so much for your kind words. I’m really pleased I could help you navigate all the unknowns and find the right fit while staying within budget. You have an incredible safari in the Kruger area ahead, and I can’t wait for you to experience it.
Zené Devine
SAFARI.COM
We received great service in booking…
We received great service in booking our safari.
Nerine Du Plessis has been excellent, responding very quickly to all our enquiries and taking us through every step.
We are now looking forward to experiencing Kariega River Lodge.
March 26, 2026
Reply from SAFARI.COM
Thank you for your lovely feedback, and I’m so pleased I could help make the planning process smooth and easy. You have an exciting safari ahead at Kariega River Lodge.
Nerine, SAFARI.COM
Lynn just made our experince perfect!
Lynn just made our experince perfect!
March 26, 2026
Unprompted review
Reply from SAFARI.COM
Flavio, I’m so pleased I could help make everything feel perfect as you get ready for your Honeyguide - Khoka Moya Camp safari adventure. The wildlife moments out in the bush are something truly special, and I can’t wait for you to experience them.
Lynn
SAFARI.COM
Reply from SAFARI.COM
Hi Jinhee, thank you for your kind words, we are so pleased we could be patient and helpful while planning your trip. You have a fantastic time ahead with your 10-day Kruger to Cape Town itinerary.
The SAFARI.COM Team
The booking process with Safari.com is very smooth
The booking process with Safari.com is always super smooth! Sara helped us really well throughout the process :) Highly recommend!
March 18, 2026
Unprompted review
Reply from SAFARI.COM
Hi Michael, I’m so glad to hear the booking process felt smooth, and it’s been a pleasure helping you get everything lined up. I’m especially excited for you to experience your African safari adventure!
Sara
SAFARI.COM
Great Company
Shann was awesome in helping organise our trip. The company was very patient with my inept husbands ability to transfer the funds in the correct currency- we are really looking forward to our upcoming trip
March 23, 2026
Unprompted review
Reply from SAFARI.COM
Greg, I’m so pleased I could help organise your safari and I really appreciate your kind words. No worries at all, we’re always happy to be patient and make the process as smooth as possible.
Shann
SAFARI.COM
Excellent company
Sara Van Coillie was an absolute pleasure to work with. Our trip to Hoedspruit and Timbavati was fantastic and everything she organized went seamlessly. I would 💯 recommend her and the company. Thank you Sara!
February 10, 2026
Unprompted review
Reply from SAFARI.COM
Ellie, thank you so much for your kind words. I’m thrilled to hear your Hoedspruit and Timbavati safari came together so seamlessly and that you had such a fantastic time. I hope you’re still thinking about those unforgettable game drives.
Sara, SAFARI.COM
Reply from SAFARI.COM
Richard, thank you for the lovely feedback, we are so glad the planning process has been easy and that the communication has been quick and helpful. We can’t wait for you to experience your African safari adventure at Sanbona.
The SAFARI.COM Team
Very prompt and helpful service by…
Very prompt and helpful service by Darren.
March 25, 2026
Unprompted review
Reply from SAFARI.COM
Hi Chris, I’m glad I could be prompt and helpful while planning your upcoming African safari adventure. I’m excited for you to experience Sanbona Wildlife Reserve and the chance of unforgettable wildlife sightings.
Darren, SAFARI.COM
Easy to deal with
March 25, 2026
Unprompted review
Always very helpful and happily…
Always very helpful and happily incorporated any changes we wanted
March 24, 2026
Unprompted review
Easy, fast and efficient booking
Easy, fast, and efficient booking experience. They helped customize my itinerary to my liking. I liked the website itinerary.
March 9, 2026
Unprompted review
Reply from SAFARI.COM
Hi Helen, thanks for the lovely feedback. We're glad the booking process felt easy and that we could tailor the itinerary to exactly what you wanted. You have an incredible safari ahead in the greater Kruger area and a beautiful time ahead in Camps Bay.
The SAFARI.COM Team
The booking experience with Safari.com…
The booking experience with Safari.com was painless. Happy to have chosen. Darren answered all my questions and helped with decision making.
March 21, 2026
Reply from SAFARI.COM
Hi Sara, I’m glad the booking process felt painless, and it was a pleasure answering your questions and helping you choose the right fit. You have a wonderful South African safari ahead at Mont Eco Game Reserve. I can't wait for you to experience this.
Darren
SAFARI.COM
We received a lot of help choosing what…
We received a lot of help choosing what offer is the best for us from Pascal John. We are very excited for our trip!
March 24, 2025
Unprompted review
Reply from SAFARI.COM
Hi Olivia, thank you for your lovely review. I’m really pleased I could help you choose the right option, and I can’t wait for you to experience your ultimate big 5 safari experience.
Pascal John
SAFARI.COM
Our tour operator has responded to all…
Our tour operator has responded to all our questions and concerns.
Shann has been there for us from the word go and has been open to changes and adjustments along the way. We feel very looked after and would be happy to recommend her to our friends .
As well as using her services for other trips we plan to do.
March 24, 2026
Unprompted review
Reply from SAFARI.COM
Hi Tina, thank you for your kind review. we are so glad we’ve been able to answer your questions and put any concerns at ease as you get ready for your trip to the Kruger area and Victoria Falls. You have some wonderful experiences ahead, especially spending time on game drives in the Kruger region. If you snap any great photos out there, we love to see them.
The SAFARI.COM Team
So far so good x speedy easy booking
So far so good x speedy easy booking. Speedy and comprehensive communication.
Cannot wait to travel
Thank you
March 23, 2026
Unprompted review
Reply from SAFARI.COM
Hi Kate, thanks so much for your lovely feedback and we are glad the booking process has been speedy and easy. We can’t wait for you to experience Botlierskop.
The SAFARI.COM Team
Wonderful experience
Cearl was so helpful and gracious about helping us set our itinerary and making it easy for us to plan our trip. Response was quick and on point, and we are really looking forward to going on our adventure:)
March 24, 2026
Unprompted review
Reply from SAFARI.COM
Naomi, thank you for the lovely review. I’m so pleased I could help make the planning easy, and I can’t wait for you to experience Cape Town & the Kruger area! You have an amazing trip ahead.
Cearl
SAFARI.COM
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