Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... See more
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Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... See more
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Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... See more
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I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... See more
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Company details
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
9K reviews
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I ordered my required currency online…
I ordered my required currency online and this was rrady to collect in my local store the following day. This was superb.
August 31, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that your online currency order was ready for collection at your local store the very next day. We appreciate your positive feedback on our service.
Thank you,
Sainsbury's Travel money Customer team
Nothing went wrong
Nothing went wrong, ordered and picked up from store. Asked for paper wallet for notes could not believe you charged 25 pence for a paper wallet for notes pure Greed from Sainsbury's
Will bring own paper envelope next time
September 7, 2026
Reply from Sainsbury's Travel money
Hi Mr Wilson,
Thank you for your review. We're pleased your order and collection went smoothly, although we're sorry the 25p wallet charge came as a surprise.
The charge is part of a nationwide scheme to help reduce our paper usage. It covers the cost of the wallet, and 40% of it is donated to Just One Tree, a registered Community Interest Company.
We appreciate your feedback and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
Excellent and efficient service
Excellent and efficient service, the sale assistant Heather was amazing, it was my first time buying foreign currency and she explained it all to me the rates etc.. (Longbridge Sainsburys)
September 7, 2026
Reply from Sainsbury's Travel money
Hi Matthew,
We're so pleased to hear you had such an excellent experience with our service, especially since it was your first time buying foreign currency. It's wonderful to know our colleague was amazing and explained everything so clearly.
Thank you,
Sainsbury's Travel money Customer team
The cashier at Kiln lane was 20 minutes…
The cashier at Kiln lane was 20 minutes late. She then had issues logging on. Did not bother to acknowledged or apologise.
Wasted a whole hour waiting to collect the currency.
Disappointed as would not expect this from a large company
August 31, 2026
Reply from Sainsbury's Travel money
Hi,
Thank you for your feedback. We're sorry to hear about your experience at our Kiln Lane bureau and understand how frustrating it must have been to spend so long waiting to collect your currency.
We are sorry that you didn't receive the level of service you expected, and we'll share your comments with the relevant team to help us improve.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
The cashier was very helpful and when I…
The cashier was very helpful and when I asked for some more €5 instead of €20 she changed up another €40 into €5s
September 7, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that our colleague was very helpful and accommodating with your request for smaller denominations. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Pre order of euros
Pre order of euros. On Collection I was given mostly high denominations of notes. As a currency outlet for mostly tourists, I expected a better and lower value choice of notes.
September 6, 2026
Reply from Sainsbury's Travel money
Hi,
Thank you for your feedback. We're sorry to hear you weren't given the mix of denominations you were expecting. While note denominations are subject to availability at the time of collection, we understand that having smaller notes can be helpful when travelling.
We'll share your comments with the relevant team for review, and we appreciate you taking the time to let us know about your experience.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and collect good…
Easy to order and collect good communication from tgem
August 31, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found the ordering and collection process easy and that our communication was good. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Great service
Easy online ordering service. Ready quickly. Great customer service on collection
July 14, 2026
Reply from Sainsbury's Travel money
Hi Nicola,
We're delighted to hear that you found our online ordering service easy and that your order was ready quickly. We're also pleased that you experienced great customer service during collection.
Thank you,
Sainsbury's Travel money Customer team
Bit of a queue but service fine
September 7, 2026
Reply from Sainsbury's Travel money
Hi,
Thank you for your review. We're sorry to hear you experienced a wait while visiting our bureau, but we're pleased to know the service you received was good.
We appreciate your patience and thank you for taking the time to share your feedback.
Sainsbury's Travel money Customer team
Woman on counter very snotty
Woman on counter very snotty. First time I arrived without ID, totally my fault. Response "well it does tell you on the email". Condescending tone unnecessary. Went home, collected ID and returned for me then to be kept waiting while she was texting on her mobile. Not the usual calibre of Sainsbury's staff. Stockport branch
September 7, 2026
Reply from Sainsbury's Travel money
Hi Samantha,
Thank you for your feedback. We're sorry to hear about your experience at our Stockport bureau. While we appreciate that not having your ID initially was an honest mistake, you should still have been treated in a friendly and helpful manner, and we're disappointed to hear this wasn't the case.
We'll share your comments with the relevant team, as this isn't the standard of service we aim to provide.
Thank you,
Sainsbury's Travel money Customer team
I received excellent service from Lisa…
I received excellent service from Lisa at the Rustington store today. She was very friendly, helpful and attentive, with great customer service skills. Well done, keep up the good work.
September 9, 2026
Unprompted review
Reply from Sainsbury's Travel money
Hi Martin,
We're delighted to hear you received excellent service from our colleague at the Rustington store. We're especially pleased that she was friendly, helpful, and attentive, demonstrating great customer service skills.
Thank you,
Sainsbury's Travel money Customer team
The lady who served me was friendly and…
The lady who served me was friendly and helpful. The currency I had ordered had been counted and set aside ready for me.
September 7, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that our colleague was friendly and helpful. We're also pleased that your ordered currency was ready and waiting for you.
Thank you,
Sainsbury's Travel money Customer team
Easy to order
Easy to order. Quick collection slot. Polite service from travel.money clerk at east grinstead sainsbury.
September 7, 2026
Reply from Sainsbury's Travel money
Hi Claire,
We're delighted to hear that you found the ordering process easy and the collection slot quick. We appreciate your positive feedback regarding the polite service from our colleague at East Grinstead Sainsbury's.
Thank you,
Sainsbury's Travel money Customer team
I got my holiday money from Harrogate…
I got my holiday money from Harrogate Sainsbury’s, the lady that served me was excellent, cheerful and helpful.
September 7, 2026
Reply from Sainsbury's Travel money
Hi Sarah,
We're delighted to hear that you had such a positive experience getting your holiday money from our Harrogate store and that our colleague was excellent, cheerful, and helpful. We appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
US Dollar- plenty of small notes
You have plenty of small notes for US dollars which is amazing!
September 7, 2026
Reply from Sainsbury's Travel money
Hi,
We're so glad to hear that you found our selection of smaller US dollar denominations amazing! We aim to provide a convenient service for all our customers.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Elizabeth,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Easy to collect currency.
September 7, 2026
Reply from Sainsbury's Travel money
Hi Sara,
We're happy to hear that you found collecting currency easy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Bernadette,
We're delighted to hear you found our rates competitive and our team polite. Thank you for your positive feedback; we truly appreciate it and look forward to assisting you again.
Thank you,
Sainsbury's Travel money Customer team
Needed to change a large amount due to…
Needed to change a large amount due to paying for room on arrival and other agencys jave a smaller limit
September 6, 2026
Reply from Sainsbury's Travel money
Hi,
We appreciate your feedback regarding the payment process and the limits on transactions. We are always working to improve our services.
Thank you,
Sainsbury's Travel money Customer team
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