Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... See more
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Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... See more
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Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... See more
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I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... See more
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Company details
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
8K reviews
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Good exchange rate but did not get an…
Good exchange rate but did not get an email confirming that the money was ready for collection until 16:45 on the day I had requested.
September 6, 2026
Reply from Sainsbury's Travel money
Hi Peter,
Thank you for your review. We're delighted you were pleased with our exchange rate, but we're sorry that your collection confirmation wasn't received until late in the day. We understand how important timely updates are when planning to collect your travel money, and we appreciate you taking the time to share your experience.
Your feedback will be passed on to the relevant team for review.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Michael,
We're delighted to hear that you found the ordering process easy and that our customer service was excellent. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Simple to order
Simple to order. The rate i got was better than the advertised rate today when I collected my money. Money was all ready to collect - text received to notify me.
September 5, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that ordering was simple, you received a better rate than advertised, and your money was ready for collection promptly with a notification. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
It is always easy to order travel money…
It is always easy to order travel money from Sainsbury’s
September 5, 2026
Reply from Sainsbury's Travel money
Hi Tina,
We're delighted to hear that you consistently find it easy to order travel money from us. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Great Service by the young lady,really…
Great Service by the young lady,really helpful.
September 6, 2026
Reply from Sainsbury's Travel money
Hi Anthony,
We're delighted to hear you had such a positive experience and found our colleague really helpful. Thank you for your kind feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Nicholas,
We're delighted to hear you had a good all round experience with us. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Ordered on line text when ready to…
Ordered on line text when ready to collect friendly staff
August 28, 2026
Reply from Sainsbury's Travel money
Hi Cindy,
We're delighted to hear that your online order was ready for collection and that you found our colleagues friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Roy,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Excellent service
Excellent service, ordered on line, and picked on the agreed date.
Which was prompted by email.
September 2, 2026
Reply from Sainsbury's Travel money
Hi Alan,
We're delighted to hear that your online order and collection experience was excellent and that you received timely email notifications. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
I have used Sainsburys Travel money…
I have used Sainsburys Travel money exchange for many years. Always reliable, good exchange rate for purchasing euros, and super quick service. Staff are also very friendly and efficient. Maybe let customers know that you're now charging 25p for an envelope to put the money in. So they know to bring their own envelope with them.
September 6, 2026
Reply from Sainsbury's Travel money
Hi Anne,
Thank you for your wonderful feedback. We're delighted to hear that you've consistently had reliable service, competitive exchange rates, and quick, friendly service from our colleagues over the years. We truly appreciate your loyalty.
We also appreciate you bringing up the charge for the envelope. The 25p charge is a nationwide scheme to reduce our paper usage, the 25p covers the cost of the wallet and 40% of it goes to Just One Tree which is a registered Community Interest Company (Reg. 12067406).
We will certainly take your suggestion into consideration to better inform customers about this.
Thank you,
Sainsbury's Travel money Customer team
Very efficient service
Very efficient service. Money ordered on Sunday evening and ready to collect on Monday morning. Excellent.
Contrasted with a dreadful experience earlier at a major high street bank where I was kept waiting for 20 minutes as the only cashier was tied up with another customer.
September 6, 2026
Reply from Sainsbury's Travel money
Hi John,
We're so pleased to hear about your very efficient service and that your money was ready for collection so quickly. It's wonderful to know we could provide such a positive experience for you.
Thank you,
Sainsbury's Travel money Customer team
Ordered Online and collected in store
Used the online buying service, selected my pick up date. Went picked the money up, pleasant assistant.
Quick fast and easy service.
September 6, 2026
Reply from Sainsbury's Travel money
Hi Belinda,
We're delighted to hear that you found our online buying service quick, fast, and easy, and that our assistant was pleasant during your pick up.
Thank you,
Sainsbury's Travel money Customer team
Simple to order online
Simple to order online , good rate of exchange and easy to pick up at my local store
August 26, 2026
Reply from Sainsbury's Travel money
Hi Mrs Ward,
We're delighted to hear that you found our online ordering process simple, received a good exchange rate, and that picking up at your local store was easy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Good rate, quick service
September 6, 2026
Reply from Sainsbury's Travel money
Hi Mr Parry,
We're delighted to hear you experienced a good rate and quick service. We appreciate your positive feedback and hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Travel money
Easy to order travel money and pick up in store. Friendly store staff and great rate if you have nectar card.
September 6, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that ordering your travel money was easy and that you had a positive experience with our friendly colleagues. We're also pleased that you found our Nectar card exchange rate to be great.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Paul,
We are delighted to hear you found our service to be quick, easy, and efficient. We appreciate your positive feedback and thank you for taking the time to share your experience with us.
Thank you,
Sainsbury's Travel money Customer team
Money was available very quickly
Money was available very quickly
The staff seemed really fed up
September 6, 2026
Reply from Sainsbury's Travel money
Hi,
Thank you for your review. We're pleased to hear your order was available for collection quickly. We're sorry that the service you received didn't feel as friendly as it should have, and we appreciate you bringing this to our attention. We'll share your feedback with the relevant team, as providing a welcoming and helpful experience is important to us.
Thank you,
Sainsbury's Travel money Customer team
Ordered currency online and next day…
Ordered currency online and next day collected.
Very good service.
September 6, 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found our online currency ordering service efficient and that your collection was quick. We appreciate your very positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Reply from Sainsbury's Travel money
Hi Jo,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
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