The respit shelters distribute these rain ponchos to the hungry and/or unhoused. They are among the most appreciated supplies we provide. Your shipping time is extraordinarily fast!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... See more
Company replied
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... See more
Company replied
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... See more
Company replied
Company details
- #17 of 29 best companies in Outdoor Clothing and Equipment Shop
Written by the company
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contact info
14726 RAMONA AVE NUM E9, 91710, CHINO, United States
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4.3
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great product
Great product, timely service! I would order from and recommend SaphiRose to friends.
May 16, 2023
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I had to return items for a smaller…
I had to return items for a smaller size and I was updated on every step
March 30, 2023
I purchased my poncho to travel in…
I purchased my poncho to travel in Europe. I was delighted to receive not only a beautiful poncho but one that is extremely well made. I would highly recommend!
March 21, 2023
coat I ordered…
I needed to return the coat I ordered because it ran small. But I never heard a word back from anyone except to give a review. I ignored the first request to give a review but not the second. It is a double breasted coat and I’ll turn it into a single breasted coat and wear it. It is a nice coat and the material seems good quality. However, I’ll never order from them again.
March 17, 2023
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Well packaged and arrived 2 days early!
March 24, 2023
fast shipping and the PERFECT coat
fast shipping and the PERFECT coat. i'm a mailman and this thing keeps me bone dry!!
March 21, 2023
easy shopping and received my order in…
easy shopping and received my order in a timely manner
March 17, 2023
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No response from customer service
Update: The company has reached back out to me after this review came in. They stated that my email was going to their spam folder. They were quick to send out a new coat to replace the damaged one received and it is on its way!
I have been attempting to reach out to this company since 2/13 in regards to a rain coat that we received being damaged. No response back from them yet and all of their warranty/contact us pages are not an active website making it impossible to have a replacement sent or this one fixed. 10/10 do not recommend purchasing from them.
February 11, 2023
Unprompted review
Reply from SaphiRose
Hello Erika,
Have a nice day! We're very sorry that we didn't get back to you in time to help you solve this problem. For some reason our customer service email has not been receiving your emails and we apologize for any inconvenience this has caused. We have fixed this email reception issue. We contacted you immediately after reading your review, and the reshipment has been arranged without delay. If you have any other questions, please do not hesitate to get in touch with us. This time we will get back to you instantly!
I love Monet and the Water Lilly theme…
I love Monet and the Water Lilly theme makes me happy. It is well worth the money. I look forward to rain to wear my jacket and get compliments.
February 17, 2023
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Great and fast deliver
February 3, 2023
COOL RAIN PONCO!
My rain poncho arrived quickly and well-packed. The size is great, as I can drape it over a small back pack if I need to, and the color choice is terrific. Haven't actually tried it in the rain yet but I'm sure it will be great.
January 30, 2023
It's Beautiful & Well-Constructed
My new Water Lilies poncho is beautiful, and very well constructed, and it arrived quickly. I can't wait to wear it in the rainforests of Costa Rica next week!!
February 4, 2023
My ponchos were received timely and…
My ponchos were received timely and they are beautiful. However, the USPS caused concern when one was delivered and it should’ve been three. I contacted SaphiRose by text and the postal service did a special delivery on Sunday. You could’ve saved postage and my fright if all three were shipped together as one
package.
January 27, 2023
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Inside liner on jacket was torn
January 27, 2023
Reply from SaphiRose
Hello Riley, good day! I'm sorry to hear that the inside liner on the jacket was torn. Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. We contacted you as soon as we saw your comment. We can resend you a jacket for free, but we still haven't heard back from you until today. If you still need a replacement or a refund, please do not hesitate to get in touch with us!
Haven't received all of my rain gear
Haven't received all of my rain gear, missing 5 items!!
January 31, 2023
Reply from SaphiRose
Hello Douglas, good day! Please accept my sincere apologies for the delays that have occurred with the delivery of your order and for any additional inconveniences that have been created as a result of these delays. On January 29 we learned that you did not receive the package, so we immediately sought further assistance from the delivery department to check this order. However, the courier company did not tell us the result of the investigation until January 31. Since providing quality service to our customers is our top priority, we immediately arranged a reshipment for you and the resent items were delivered on February 1. It has been a pleasure to be of service to you, if you have any inquiries or comments pertaining to your purchase, please do not hesitate to get in touch with us!
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