The respit shelters distribute these rain ponchos to the hungry and/or unhoused. They are among the most appreciated supplies we provide. Your shipping time is extraordinarily fast!
Company replied
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Review summary
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Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... See more
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I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... See more
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I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... See more
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Company details
- #17 of 29 best companies in Outdoor Clothing and Equipment Shop
Written by the company
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contact info
14726 RAMONA AVE NUM E9, 91710, CHINO, United States
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4.3
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A bad experience was made right by good customer service.
The delivery was fast and mostly easy. I purchased a coat that came without the attached hood. I reached out through customer service who eventually sent me a new coat. The customer service representative was great and turned a negative experience into a positive. They were fast and responsive, but the interface system was very strange. I didn't like getting text messages from them and would have preferred emails only.
January 16, 2023
Reply from SaphiRose
Hello Michelle, have a lovely day!! Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. To compensate, we have reshipped a replacement in your order. We are glad that you are satisfied with our services. We value your patronage and hope to have the opportunity to serve you again！
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Very well-made
Very well-made. Perfect weight. Unfortunately the zipper is reversed so it is for woman. It is also slightly more snug than I would choose. Nevertheless, I can wear it and will do so happily. By the way, I am a five foot 10 inch, 180 pound male.
January 13, 2023
My son needs this item but perhaps…
My son needs this item but perhaps someone stole it…unsure, but it was never received.
January 12, 2023
Reply from SaphiRose
Hi Venetia, I hope you have a great start to the new year! First of all, please accept our sincerest apologies for the inconvenience this may have caused you. I just checked your order and found that the package was delivered near the front door or porch on Jan. 2. Please check the monitor next to the mailbox to see if delivery records have been kept and whether or not the package has been taken away. Because customer satisfaction is our top priority, we have quickly organized a reshipment of your purchase. If you have any other questions or comments about your purchase, please don't hesitate to get in touch with us, it has been a pleasure to help you!
Superb service!!!
Fast, friendly, and helpful.
I emailed your company when I did not get an order confirmation email. It was handled quickly.
The shipping was super efficient. I ordered the evening of Sunday, Dec. 18th and had it in time for Christmast.
My daughter LOVES the coat...so stylish.
Price point was reasonable.
December 18, 2022
Quick and easy transaction with timely…
Quick and easy transaction with timely updates.
December 27, 2022
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Reliable, prompt and nice products
I was giving a gift request from someone on a short timeline. She wanted the polka-dot rain poncho. The site was easy to use and the item was received very promptly. I'm quite impressed as a new customer with this company.
December 20, 2022
Excellent rain ponchos
Excellent rain ponchos, great price, and arrived EARLY despite choosing economy/no hurry shipping speed. Thank you!
November 24, 2022
the order was filled fast and the rain…
the order was filled fast and the rain suit was exactly what I had anticipated
November 16, 2022
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I wasn't happy with the fit
Altough it came very quickly, I wasn't happy with the fit of the rain poncho. The return was simple.
November 20, 2022
Ordered size 13.5 wide
Ordered size 13.5 wide. these were Bozo shoes long and narrow,there is an inch from my toe to end of shoe.they erased my first review and keep wanting another.It just ain't gonna get better.
October 19, 2022
Reply from SaphiRose
Hello Lisa, good day! So sorry to hear that you didn't satisfied with our garden shoes size. We have sent an email to you to instruct you to initiate a return & exchange request. We suggest you can refer to the size chart on our product page to change it to a more suitable size. If you don't like the design of this shoe, we also provide a return service. And we never erased your review, Trustpilot is an independent and trustworthy platform, they resolutely put an end to such behavior. If you have other questions, just fell free to contact us. We sincerely apologize for all inconvenience.
Just what I was looking for
I was looking for a poncho to use for dog walking. Since I am short (5") many adult ponchos are too long for me, so I was looking for one about knee-length and the one I ordered from Saphirose was just the right size.
October 5, 2022
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I just bought my second poncho.
I just bought my second poncho.
I first bought one for myself And now one for my husband.
The ponchos are great for walking in the rain and staying dry.
They fit over a backpack.
October 16, 2022
Yea it is pretty much as advertised
Yea it is pretty much as advertised. Packs up small and could be rad for a high alpine shelter for fast packing. Downside. It took about 6 weeks to get it by mail. But I did eventually!
October 11, 2022
Reply from SaphiRose
Hi NORBERT, good day! Thank you for your feedback. Glad to know that you are satisfied with the rain poncho and so sorry to hear that you didn't satisfied with the shipping. Normally, our shipping time is 3-7 business days. I just check your order and found that it only took 5 days instead of 6 weeks to delivery the item to your address. We also support express shipping service, it only take 2-3 business days to delivery the item.
Made in China
I chose this website with the belief that the rain gear is made in the USA with a US address. Turns out that I received the jacket and it has a made in China tag. How totally disappointing.....the jacket is acceptable but you need to make it clear that your product is made in China.
September 15, 2022
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