Scent Outlet Reviews 

394
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 316 reviews, reviewers had a great experience with this company. Customers frequently mention that orders arrive very quickly and consistently praise the fantastic bargain prices offered on genuine designer fragrances across their website. Many people enjoy discovering rare scents, noting that even when outer cardboard boxes show minor wear or dents, the actual products inside always remain in perfect condition. However, some reviewers were not happy with receiving severely damaged items or faulty goods that featured broken parts and missing pieces. Consumers also noted instances where bottles arrived leaking with missing liquid, and experienced frustrating difficulties when trying to secure replacements or returns.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the genuine fragrances... See more

Price

People report positive experiences with price, frequently highlighting competitive rates, major savings, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive very... See more

Quality

Customers had ambiguous experiences with quality, as reviewers expressed mixed opinions regarding the... See more

Value for money

Consumers find value for money to be positive, frequently highlighting genuine original fragrances at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more

Rated 5 out of 5 stars

I found a fragrance I liked whilst on holiday but it cost over £150 here I got exactly the same size and fragrance but also 2 gift sets and 3 other bottles of expensive perfume for £170 it was the bar... See more

Rated 5 out of 5 stars

Genuine fragrances and quick delivery - no better combination. I agree the packaging may not be the best the contents surely is. I also use scent outlet to try fragrances I would not usually buy. Well... See more

Rated 5 out of 5 stars

This company offers a great way of getting perfumes and toiletries at discount prices, simply because their boxes or packaging have been damaged. I really like this way of shopping, simply because it... See more


Company details

  1. Perfume Store
  2. also in
  3. Cosmetics and Perfumes Supplier

Written by the company

Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.


Contact info

4.2

Great

TrustScore 4 out of 5

394 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(394)

286 reviews in the last 12 months

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Rated 1 out of 5 stars

Empty perfume bottle!

Sent me a opened,
Torn box and the perfume was completely used and empty, someone had clearly decanted or used the item. It appears they didn’t even check before shipping, it’s been 3 weeks and I’m waiting for my £60 to be refunded. I have contacted numerous times, sent pictures or packaging and postage, still nothing, the latest is that the returns label printer is broken. I am without my item or money and have no clue whether they intend to replace the item or refund me! Seems like AI responses from the customer service team, I will likely have to do a charge back with my bank

October 8, 2026
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Rated 2 out of 5 stars

I received my package in a royal mail…

I received my package in a royal mail plastic bag as the packaging had all come apart and the perfume set was damaged I set photos of it and was told I would receive a replacement with in 48hrs two weeks later and I have not recieved anything, I requested the new Royal Mail tracking number and when I entered it in to the system after trying three days running it kept saying can not find parcel please try again tomorrow. Not a happy customer.

September 17, 2026
Rated 5 out of 5 stars

Scent Outlet come to the rescue

I had been searching for one of my favourite after shaves for a long while, however Scent Outlet not only had one, the price was very competitive and the delivery was incredibly quick.

10/10 from me

September 23, 2026
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