Absolutely shocking customer service. Order arrived damaged and what isn't damaged is of extremely poor quality. The customer service advisor was unhelpful and rude and I'm now left with almost £100... See more
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Spent over £50 deliberately to take advantage of the 'free next day delivery'.Waited 4 days then only part of the order arrived with incorrect sized boxes, packaging in disarray and items missing. Mu... See more
Company replied
Great service at a reasonable price. very quick delivery. Ideal when moving house. Having now used the tape it’s absolute rubbish, it doesn’t have any adhesive quality and lifts off the boxes short... See more
Company replied
I chose to order from this company after seeing their reviews .. but since my experience is a bit different I thought I'd share. The quality is very poor on the mailer boxes I ordered. I am settin... See more
Company details
Information provided by various external sources
We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.
Contact info
Unit 29, Lingfield Point, McMullen Road, DL1 1RW, Darlington, United Kingdom
- 01325 464769
- info@schottpackaging.co.uk
- schottpackaging.co.uk
2.1
Poor
276 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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SHOCKING AFTER SALES AND MISLEADING PRODUCT
ORDER DATE
18 May, 2021
ORDER NUMBER
02-07080-62046
CUSTOMER 'SERVICE' AGENT - HAYLEY - SEEMS I'M NOT ALONE IN GOING ROUND IN CIRCLES AND HAVING TO TELL HER THE BASICS WHEN IT COMES TO CUSTOMER SERVICE/RETENTION...
SHOCKING CUSTOMER SERVICE FROM HAYLEY TODAY.. I RAISED IN DETAIL THAT THE 30CM WIDE BUBBLE WRAP ORDERED WAS COMING IN AT 25.5CM-27CM WIDE AND WAS WELL SHORT OF THE MARK. SO THE PRODUCT ORDERED WAS MISLEADING AT BEST. SHE SAID SEND ME SOME IMAGES AND THEY WILL TAKE IT UP WITH THEIR SUPPLIER, I SAID OKAY BUT NO TIME TO DO SO NOW BUT WILL FORWARD ASAP. THERE WAS NO TIME FRAME MENTIONED IN HER COMMUNICATION. I SENT OVER TODAY AND SHE POINT BLANK REFUSED TO LOOK INTO THE MATTER NOW ITS OVER 30 DAYS, USELESS, RUDE AND STUBBORN BEHAVIOUR!... ALL I WANTED WAS AN APOLOGY AND A FEW QUID BACK FOR THE ERROR AND MY TIME IN RAISING IT SO THEY COULD SORT IT WITH THEIR SUPPLIER, BUT NO THAT WOULD BE FAR TOO MUCH TO ASK, DO YOURSELF A FAVOUR AND ORDER ANYWHERE ELSE IF YOU WANT THE PRODUCT TO ACTUALLY MATCH THE DESCRIPTION AND ANY DEGREE OF AFTER SALES, SHOULD YOU NEED IT.
July 1, 2021
Unprompted review
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Thanks for the quick delivery!
Thanks for the quick delivery!
I'm not as impressed with the C5 PIP boxes this time. The quality of the cardboard doesn't seem to be as good quality as the last time I ordered from you. The size is slightly smaller which I can accept as they do fit an A5 sheet of paper but the tabs that slot into the box to keep them closed are shorter and the flap almost pops back out again. Again, like last time when I ordered back in 2019, the C5 boxes arrive in plastic packaging. Surely a company that sells packaging can promote eco-friendly packaging!? Also, two of the boxes are unusable as the corner of them must have been crushed during transit!
June 25, 2021
Unprompted review
Reply from Schott Packaging
Hi Andrea,
Thank you for your comments, we are disappointed to hear you are not pleased with the way we package our products. Having looked into your comments, we can see our Customer Service team were in communication with you to discuss your concerns.
We are continually striving to improve our environmental impact. So far, we have switched to recyclable packaging, plant trees on a monthly basis to offset the carbon footprint of all of our employees and we also divert 100% of our waste away from landfill. We are always striving to improve on this and appreciate your comments. Please be assured that they have been passed on to the relevant departments.
You are still welcome to return the items free-of-charge should they be unsuitable for use.
We hope you have a great week and would love to build upon your star rating in future.
Kind Regards - Schott Packaging
Incredible service
Incredible service, fast and reliable. If only more companies operated like Schott Packaging !
June 12, 2021
Unprompted review
Reply from Schott Packaging
Hi Gracian, Thank you for your fantastic review! We are pleased to hear that you are happy with the goods and services received and hope to work with you again in the future. Kind Regards - Schott Packaging
Disappointed
I have ordered from other packing companies before , but this was the first time from your company . The corrugated paper roll was damaged quite deeply in various places and was very poor quality compared to my previous corrugated paper . The boxes were also slightly damaged on one side too . I had to use them as I was moving in the next couple of days . I won’t be ordering again I’m afraid
June 11, 2021
Unprompted review
Reply from Schott Packaging
Hi there, We are very sorry to hear that your order has arrived damaged. We have tried to contact you through Trustpilot as we are unable to find your order details but have unfortunately not received a response. We would love to get this resolved for you if you could please contact a member of our team at info@schottpackaging.co.uk. Please accept our apologies again for any inconvenience caused. Kind Regards - Schott Packaging
I was very pleased with the expediency…
I was very pleased with the expediency my order was sent and received.
May 19, 2021
Unprompted review
Reply from Schott Packaging
Hi Avril, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging
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Super-fast delivery and top quality
Super-fast delivery of sturdy, quality packing materials at a very reasonable price. Thank you.
May 19, 2021
Unprompted review
Reply from Schott Packaging
Hi Robert, Thank you for your 5* review. Your custom is very much valued and appreciated and we are pleased to hear that you are happy with the goods and services received on this occasion. We hope to work with you again in the future. Kind Regards - Schott Packaging
Speedy delivery and good value
May 17, 2021
Unprompted review
Reply from Schott Packaging
Hi Nicola, Thank you for your fantastic review, we are pleased to hear that you are happy with the services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging
Great experience with Schott…
Great experience with Schott Packaging..super fast delivery and great packing boxes of excellent quality. No hesitation on using again.
May 12, 2021
Unprompted review
Reply from Schott Packaging
Hi Edward, Thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging
How online business should be.
Placed order
Received Confirmation
Received delivery date
Order arrived on delivery date
Product 100% as described/expected
This is how online business should be ... AAA+++
Thank You Schott Packaging 100% recommended
May 8, 2021
Unprompted review
Reply from Schott Packaging
Hi Steevan, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging
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Bubble-icious
Brilliant experience. Goods ordered and delivered within 24 hours. Immediate response to order, followed by updates on progress. Thank you, Schott. Definitely use again.
May 7, 2021
Unprompted review
Reply from Schott Packaging
Hi Edwin, Thank you for your fantastic review, we are pleased to hear that you are happy with the services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging
Great value and quality
I bought the medium budget moving pack on a Friday and it was delivered the next morning. Really impressed with the quality of the boxes and thought the pack was great value. Couldn’t be happier! Have recommended already.
May 7, 2021
Unprompted review
Reply from Schott Packaging
Hi Hannah, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging
Overall good experience
I chose Schott because they were competitively priced. My items had been dispatched within a couple of hours of ordering, and were delivered early the next day by DX, who were very friendly, professional and provide you with an link so you can see exactly where your parcel is. Would use again.
May 5, 2021
Unprompted review
Reply from Schott Packaging
Hi there, Thank you for your 5* review. Your custom is very much valued and appreciated and we are pleased to hear that you are happy with the services received on this occasion. We hope to work with you again in the future. Kind Regards - Schott Packaging
Bubble Wrap-arrived next day!
I ordered a 500mm x 100m Bubble Wrap Roll. I immediately got an email informing me of my order and then the invoice. I received the package next day, I was so pleased because I could carry on packing my staff without interruption or waiting. Bubble wrap was good quality and does the job as expected. I would recommend them.
April 22, 2021
Unprompted review
Reply from Schott Packaging
Hi Georgia, Thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging
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Reply from Schott Packaging
Hi Isabella, Thank you for your 5* review. Your custom is very much valued and appreciated and we are pleased to hear that you are happy with the goods and services received on this occasion. We hope to work with you again in the future. Kind Regards - Schott Packaging
Great price, very quick delivery
Perfect for my business. Great prices and quick delivery
April 6, 2021
Unprompted review
Reply from Schott Packaging
Hi Sam, Thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging
Boxes delivered in good time
Boxes delivered in good time, packed well, contents as described.
Thank you.
April 4, 2021
Unprompted review
Reply from Schott Packaging
Hi Robert, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging
Goods perfect, and Delivery Fast and Free.
Goods perfect, and Delivery Fast and Free.
We will be ordering again when stocks needed.
April 1, 2021
Unprompted review
Reply from Schott Packaging
Hi Rosemarie, Thank you for your 5* review. Your custom is very much valued and appreciated and we are pleased to hear that you are happy with the goods and services received on this occasion. We hope to work with you again in the future. Kind Regards - Schott Packaging
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A great product overall and the service…
A great product overall and the service was super in terms of delivery time, however, the tape is very cheap and difficult to use (I've moved over 20 times so I do know what's out there!) and that's the only drawback as it takes longer to use!
April 1, 2021
Unprompted review
Delivery condition
Delivery received next day as promised, but:
1. overall shipping packaging did not protect contents ie boxes dented and scuffed
2. bubblewrap looked as if it had been roughly hand cut to the width ordered
March 29, 2021
Unprompted review
Reply from Schott Packaging
Hello Andrew, we are very sorry that your order has arrived damaged and can assure you this will not have left our warehouse in this condition. Following our telephone conversation please do send some images over to info@schottpackaging.co.uk so we can forward these to our supplier and we can get your issue resolved. Apologies again. Kind Regards - Schott Packaging
First Order
I have used this company for the first time and their service was excellent and the product quality was superb. Would recommend this company.
March 26, 2021
Unprompted review
Reply from Schott Packaging
Hi Edward, Thank you for your 5* review. Your custom is very much valued and appreciated and we are pleased to hear that you are happy with the goods and services received on this occasion. We hope to work with you again in the future. Kind Regards - Schott Packaging
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