SecureFix Direct Ltd Reviews 

Unfortunately an item came damaged due to poor packaging. However Screwfix remedied this straight away and sent out a replacement , so well packaged I had difficulty opening it! Great customer service thank you .

It’s very happy with my purchase the first bin that I ordered. I had arrived broken in transit but they straightaway sent me another one and kept communicating.

I ordered some J claw hooks from Securefix Direct. Unfortunately, when the parcel arrived it had been damaged in the post and the items were missing. Securefix Direct replaced the order immediately, without quibbling. The items supplied were of excellent quality and value

To any potential purchasers out there I offer one nugget of information based on personal experience, DO NOT USE THIS COMPANY, GO ELSEWHERE. The customer service department makes companies like Evri, British Gas and Thames Water look like world beaters. Find what you are looking for elsewhere, you can thank me later.
Update. I sent them screen shots of my order after they claimed I had actually ordered something else. I had no reply for three weeks so returned the item together with the return slip and my mobile number so they could contact me directly. Guess what, no reply and no money refund. Apparently now they have seen the negative review they want some information, not going to play that game, you had all the time and information you needed and did nothing. I lost money, you will lose customers.
Update.. it seems somehow I have been abusing their staff… perhaps the grifters who posted that would like to produce the evidence to back that claim up. They won’t of course because they are lying. They also lied about offering a refund. They also lied about me ordering the wrong thing. I can’t wait to see what a lawyer will make of this! So, anyone looking to purchase something from this bunch of lying charlatans, here is all the evidence you need. Do not under any circumstances use these grifters, they have taken my money, they will take yours.
Update. They tried to get this review removed, Trustpilot are on my side here because everything I am saying it true. Be warned, this could happen to you. My human right to truth and justice will NEVER be quashed.

Bought from this company via Amazon. The courier failed to deliver and when Amazon contacted the company to this effect, they immediately sent a replacement free of charge using a different courier as I requested. Order arrived within 48 hours and what exactly what I wanted.

As the first autumn storm will be here tomorrow (Oct 2026) I ordered the heavy-duty tether chain kit yesterday and managed to get next day delivery and they arrived this afternoon and are now fitted in before we have to batten-down the hatches. Amazing turn-around and now I feel a LOT better about my garden lodge not sliding around all over the shop. By the way, the angle-spikes will take a sledge-hammer without distortion so as a temp-fix, those 2.5ft bad-boys sank straight-in and should do the job until I can dig them out post-crete them in proper. Five stars from me!

Decent price, quick delivery.

Excellent customer service from SecureFix Direct. I experienced an unexpected issue with the courier, which was outside the seller's control, and Neil was extremely helpful throughout. He responded promptly, kept me updated and arranged a replacement without any hassle. Neil was very kind and helpful in resolving the situation. I was very impressed with the professional and friendly service and would happily buy from SecureFix Direct again. Highly recommended!

Shocking service . Wrong order was sent , didn’t help replace . Avoid avoid

For me, what made the experience great was the response when I informed the company that their delivery service was awful as the item was sent to the wrong location.
The company, jumped straight onto it and sent a replacement immediately.
Well done for the communication and response.

A reliable company supplying good products with excellent communications.
Based on personal experience.

I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second one. Unfortunately, this second item was a slightly different make/model and did not fit properly.

I contacted SecureFix, who immediately checked their inventory and found a matching model to the first one they had sent. The replacement was dispatched straight away and arrived just two days later.

Excellent customer service! It's never about whether mistakes or problems happen; it's all about how they are handled and resolved. SecureFix dealt with the issue quickly and professionally, and I couldn't be happier with the outcome.

do not use this company they are awful , ordered a ratchet strap 4/8/26 still not on site 13/8/26 , no phone number on site so emailed took them a day to respond and have done nothing , they say they have tried to deliver and sent a picture of a tarmac ed road ? really , no communication , non existant action and they have done nothing to solve the problem typical on line company that s why i stick to my on the ground regulars and only use on line companys when im desperate , will i get a refund probably not

Courier company (who shall remain nameless!) failed to deliver. Without any quibble or faffing, Securefix Direct immediately sent a replacement by alternative courier.
That is true customer service.

Bought my campervan hookup cable from this place, originally got lost by the courier but once I contacted these guys they sent me a replacement one straight away, goods are excellent value for money and brilliant quality items, communication was exemplary, really couldn’t ask more from an online retailer, I would highly recommend to anyone and everyone, 5* retailer

Good afternoon Neil
Have received the 19mm lynch pins this morning I would like to thank you for your quick response in solving the issue many thanks and regards above and beyond
Anthony

Fantastic customer service, went above and beyond my expectations.
Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle back to front meaning it would not fit in the lock gate spigot. This was only discovered after 4 months but SecreFix did not quibble one bit and had a new one with me within 2 days. Superb service I will be using them for any future requirements 👍

Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame not more companies operate in the same way! Highly recommend and very quick delivery too!

I bought a 3 way electric fence switch that failed after a short time but when I contacted them they sent a new one straight away, I didn't even need to return the faulty one so that's 5 star service as far as I'm concerned.

After the carrier Evri failed to respond to an enquiry. Securefix, without my asking, decided to ship a replacement item by an alternative and fast courier. Exceptional service in my experience.