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SelectQuote Reviews 

17,184
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting agents are patient, understanding, and provide clear explanations. The overall service is often described as outstanding, with people appreciating the personalized approach and ease of finding suitable plans. However, some customers also noted issues with contact methods, including unsolicited calls and misleading information about coverage. A few other people also felt that the process could be lengthy, involving multiple representatives and repeated identity verification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting agents who are helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and efficiency of... See more

User experience

Users describe positive interactions with the user experience, often feeling well-informed and comfortable... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers finding it easy to communicate with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were excellent in getting me set up in a Medicare managed program to fit my needs ahead of my move to another state. They were friendly, helpful, courteous and efficient. They answered all the... See more

Company replied

Rated 5 out of 5 stars

The agent Andrew Wright was very helpful and informative in telling me everything I needed to know about this advantage plan. Even went as far as texting the whole plan advantages I would receive. I w... See more

Company replied

Rated 5 out of 5 stars

I was delaying my inquiries into an updated healthcare plan because of the perceived hassles. I feel stupid now because my conversation with my Direct Quote agent was more like talking with a friend.... See more

Company replied

Rated 5 out of 5 stars

help me fiqure out why my medical bills was costing me ,and why I was no longer receiving some benefits ,social services refused to tell me /help me after I asked several times ,I got rid of my small... See more

Company replied


Company details

  1. #11 of 22 best companies in Health Insurance Agency
  2. #18 of 35 best companies in Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(17,184)

2,299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They answered all of my questions I got…

They answered all of my questions I got answers that I was really happy with I don't know what else to say but they're just a great group of people and I am proud to be a member of this group thank you so much

July 14, 2026
Unprompted review
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Reply from SelectQuote

We're so glad to hear that our team was able to answer all of your questions and that you're happy with the information you received. We truly appreciate your kind words and are proud to have you as a member of our group!

Rated 5 out of 5 stars

The agent Andrew Wright was very…

The agent Andrew Wright was very helpful and informative in telling me everything I needed to know about this advantage plan. Even went as far as texting the whole plan advantages I would receive. I would like to thank him for helping me out and helping me to receive the best plan for me.

July 15, 2026
Unprompted review
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Reply from SelectQuote

We are so pleased to hear about your excellent experience! It's wonderful that our team member was able to provide such helpful and informative assistance, ensuring you found the best plan. We truly appreciate your kind words and feedback.

Rated 5 out of 5 stars

Melissa MCClaskey was exceptional to me…

Melissa MCClaskey was exceptional to me finding what I was looking for in a plan for my needs that what a client needs to help her or he find what they need. Thank you Melissa MCClaskey you made my day.7/15/26.

July 15, 2026
Unprompted review
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Reply from SelectQuote

We're so glad to hear that our team member was able to assist you in finding the perfect plan to meet your needs. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Select Quote Insurances

They were excellent in getting me set up in a Medicare managed program to fit my needs ahead of my move to another state.
They were friendly, helpful, courteous and efficient. They answered all the questions I had in a professional and caring manner.
I highly recommend their services.

April 22, 2026
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Reply from SelectQuote

We are delighted to hear about your positive experience getting set up with a Medicare managed program that fit your needs. It's wonderful to know our team was friendly, helpful, courteous, and efficient in answering your questions. Thank you for your high recommendation!

Rated 1 out of 5 stars

Unethical and preys on vulnerable Medicare members

On July 8, 2026, I called what I believed was the official Medicare phone number because I needed help with a provider that had been illegally attempting to bill me. I specifically asked the representative, Shannon Silva, if I had reached Medicare because I thought I had called the wrong number. Instead of directing me to Medicare, she told me she could help me with everything Medicare would do, leading me to believe she could address my issue.

I explained that I am a Qualified Medicare Beneficiary (QMB) and that my psychiatric provider had been demanding payment for Medicare cost-sharing. Rather than recognizing this as a Medicare compliance issue, Shannon repeatedly told me Medicare only pays 80% and encouraged me to enroll in an Anthem Medicare Advantage plan. She also minimized my concerns about prior authorizations, even after I explained I had previously gone weeks without an important psychiatric medication because of prior authorization delays.

The next day I contacted the actual Medicare hotline. Medicare immediately escalated my complaint and explained that, as a QMB beneficiary, providers are prohibited by federal law from billing me for Medicare deductibles, copays, or coinsurance. This was the assistance I had been seeking all along.

I canceled the Anthem plan before it became effective.

My complaint is not about Medicare Advantage plans. It is that I believe SelectQuote misled me into believing I was speaking with someone who could handle my Medicare issue instead of directing me to Medicare, and then used my distress to sell an insurance product that did not address my actual problem.

I also attempted to speak with a manager afterward but was unable to reach one or receive a callback.

I believe SelectQuote should better train its representatives to recognize QMB billing issues and direct consumers to Medicare when appropriate, rather than treating a federal Medicare compliance issue as a sales opportunity.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Product knowledgeable

I was referred to this company by calling 1 800 Medicare. I thought I was in good hands.

May 1, 2026
Unprompted review
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Reply from SelectQuote

Are there some questions we can help answer for you now?

Rated 4 out of 5 stars

Easy explanation easy to maneuver for…

Easy explanation easy to maneuver for the website that makes it easy for everybody. Thank you for making it understandable and less stressful to work through.

July 11, 2026
Unprompted review
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Reply from SelectQuote

We're so glad our website's ease of use made your experience less stressful. Thank you for your kind words!

Rated 5 out of 5 stars

Medicare made easy

Meeting Andrew today was definitely a blessing in information, savings and getting exactly what I needed. Turning 65 last week and new to Medicare in all its different forms, I was lost and confused. Andrew explained my options in an easy to understand manner and after I told him what I needed the most help with he got me everything I wanted and needed and saved me the most money possible. You only get one chance to get it right so your not penalized or stuck with a plan that doesn't fit your needs. I can honestly say that Andrew saved me in more ways than I can explain and he will be there for me in the future. Great personality, great knowledge, great guy I highly recommend him to anyone looking to get it right the first time and save you money.

July 9, 2026
Unprompted review
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Reply from SelectQuote

We are so glad to hear about your positive experience navigating the complexities of Medicare. It is wonderful to know that our team member provided such clear explanations and helped you find exactly what you needed, saving you money in the process. We truly appreciate your kind words and your high recommendation. We are committed to ensuring our clients feel confident and well-informed.

Rated 5 out of 5 stars

Melissa was very helpful and…

Melissa was very helpful and knowledgeable. She patiently helped me pick out a plan. Thank you so much

June 22, 2026
Unprompted review
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Reply from SelectQuote

We are so pleased to hear that our team member was very helpful and knowledgeable, and patiently assisted you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

The benefits offered

Customer service how they explained all benefits

June 29, 2026
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Reply from SelectQuote

We're delighted to hear that our customer service team effectively explained all the benefits to you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

They walked me through it everything…

They walked me through it everything was a lot more understanding

June 29, 2026
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Reply from SelectQuote

We're delighted to hear that everything was made clear and understandable for you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Brandy Clark was amazing!!!

Brandy Clark was so thorough while explaining everything to me. She is my number one!!!

June 24, 2026
Unprompted review
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Reply from SelectQuote

We're so happy to hear that our team thoroughly explained everything to you. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

KNOWLEDGEABLE AND FRIENDLY!

My agent Donald was extremely knowledgeable and helpful. He knew all the information and details and could provide all the necessary details.
I was impressed that he stuck with me throughout the process which took some time.

July 2, 2026
Unprompted review
SelectQuote logo

Reply from SelectQuote

We're so pleased to hear that our team member was knowledgeable and provided excellent support throughout your experience. We appreciate your kind words and are glad we could assist you effectively.

Rated 5 out of 5 stars

Service was very good

Service was very good, helpful guidance and concise information made it easy to choose what was the best choice for me.

June 26, 2026
SelectQuote logo

Reply from SelectQuote

We're so glad our team's clear guidance helped you find the perfect choice. Thank you for your wonderful feedback!

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