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SelectQuote Reviews 

17,187
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting agents are patient, understanding, and provide clear explanations. The overall service is often described as outstanding, with people appreciating the personalized approach and ease of finding suitable plans. However, some customers also noted issues with contact methods, including unsolicited calls and misleading information about coverage. A few other people also felt that the process could be lengthy, involving multiple representatives and repeated identity verification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting agents who are helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and efficiency of... See more

User experience

Users describe positive interactions with the user experience, often feeling well-informed and comfortable... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers finding it easy to communicate with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were excellent in getting me set up in a Medicare managed program to fit my needs ahead of my move to another state. They were friendly, helpful, courteous and efficient. They answered all the... See more

Company replied

Rated 5 out of 5 stars

The agent Andrew Wright was very helpful and informative in telling me everything I needed to know about this advantage plan. Even went as far as texting the whole plan advantages I would receive. I w... See more

Company replied

Rated 5 out of 5 stars

I was delaying my inquiries into an updated healthcare plan because of the perceived hassles. I feel stupid now because my conversation with my Direct Quote agent was more like talking with a friend.... See more

Company replied

Rated 5 out of 5 stars

help me fiqure out why my medical bills was costing me ,and why I was no longer receiving some benefits ,social services refused to tell me /help me after I asked several times ,I got rid of my small... See more

Company replied


Company details

  1. #11 of 22 best companies in Health Insurance Agency
  2. #18 of 35 best companies in Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(17,187)

2,303 reviews in the last 12 months

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Rated 5 out of 5 stars

The representative was extremely helpful and kind.

The representatives were very helpful. She answered all my questions and was very patient when I ask for further details. Very pleasant experience.

June 23, 2026
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Reply from SelectQuote

We're so pleased to hear our representatives were helpful, patient, and answered all your questions. Thank you for your positive feedback!

Rated 5 out of 5 stars

What a great experience I had with…

What a great experience I had with agent Brandy. I've never been made so comfortable getting a health plan or anything on a phone as I was with her. What a joy. And comical as could be. It was like I was talking to my sister. Although being professional and thoroughly. She's a keeper. Boss.

June 24, 2026
Unprompted review
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Reply from SelectQuote

We are so happy to hear you had such a wonderful and comfortable experience with our team. We appreciate your kind words!

Rated 5 out of 5 stars

I called in to talk with Jeffery Bloom…

I called in to talk with Jeffery Bloom (my wife used him to set up her and my MIL account), but he wasn’t available so Spencer Limb helped get me set up with a Medicare Advantage program. He was very helpful and helped me pick what was right for me.

June 23, 2026
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Reply from SelectQuote

We're so glad Spencer was able to assist you in finding the right Medicare Advantage program. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

He was very informative explained…

He was very informative explained everything helped me with the application. He was wonderful and I gave him a ten !!

June 23, 2026
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Reply from SelectQuote

We're so pleased to hear our team was informative and helpful with your application. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Truly values the customer

listened carefully to my concerns & made me feel valued as a customer. Their patience & empathy really stood out

June 15, 2026
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Reply from SelectQuote

We're happy to hear our team listened carefully and made you feel valued. Your kind words about our patience and empathy are appreciated!

Rated 5 out of 5 stars

That I'm getting more benefits than I…

That I'm getting more benefits than I expected! Plus, it's saving me money which also makes me feel like I'm on cloud 9. Thank you to everyone who helped me! 💜💜💜

June 22, 2026
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Reply from SelectQuote

We're so happy to hear you're receiving more benefits than expected and saving money! Your kind words mean a lot to us.

Rated 5 out of 5 stars

Very nice

My guy Matt was the best he was very friendly and easy to understand and explained everything thoroughly. Highly recommend.

June 22, 2026
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Reply from SelectQuote

We're so glad to hear our team member provided such a positive and clear experience. Thank you for your kind words!

Rated 1 out of 5 stars

I was unable to see the physician due…

I was unable to see the physician due to my health insurance company that I switched to. My healthcare facility was not in the network

May 20, 2026
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Reply from SelectQuote

Thank you for making us aware of this; did you speak with your agent in regard to this?

Rated 4 out of 5 stars

Helpful

Friendly, helpful, explained things so would understand and answered my questions

June 15, 2026
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Reply from SelectQuote

We're glad our team was friendly, helpful, and answered your questions.

Rated 4 out of 5 stars

While people may not understand this…

While people may not understand this comment, I was happy to talk to a representative that spoke English and I could understand. He was very informative and courteous. I would have given the process a five but having to go through two additional reps for the interview to be over, I just though it was too long a process as I was on the phone just shy of 2 hours. With that said I'm happy w the plan I selected though.

June 22, 2026
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Reply from SelectQuote

We are so glad to hear you had a positive experience with our representative and are happy with your plan. We appreciate your feedback regarding the length of the process; we are always looking for ways to improve efficiency.

Rated 5 out of 5 stars

The associates were good at explaining…

The associates were good at explaining the service, the products, and they were also good at listening to my needs and concerns.

June 11, 2026
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Reply from SelectQuote

We're happy to hear our team clearly explained everything and listened to your needs. We appreciate your positive feedback!

Rated 5 out of 5 stars

Alicia was a tremendous help

Alicia was a tremendous help, she got right to work and after working with her, I walked away with not a care in the world.

June 19, 2026
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Reply from SelectQuote

We're so glad to hear we could provide such a positive and carefree experience for you. Thank you for sharing your kind words!

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