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SelectQuote Reviews 16,932

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, helpfulness, and kind demeanor, often highlighting exceptional customer service. Many people appreciate the personalized approach and the detailed explanations provided, making complex processes easy to understand. The overall service is described as outstanding, with consumers noting the efficiency and ease of their experience. However, some people mentioned issues with communication, such as dropped calls or difficulty hearing representatives. There were also occasional reports of prolonged phone calls and some customers expressed dissatisfaction with the contact process, including receiving unsolicited calls.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the agents for being... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for being knowledgeable, pleasant,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and patience of... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, informative,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report positive experiences, such as quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chen seemed knowledgeable however even though her speech is clear, she hásnt mastered the English language. That is a bit of a hindrance when talking about insurance. Theo Fletcher was awesome, not... See more

Company replied

Rated 5 out of 5 stars

Mr Mc Claskey was very helpful and kind he explained everything so I could understand what my new inc offers and which one is best for my medical needs. I would recommend Mr Mc Claskey to anyone that... See more

Company replied

Rated 5 out of 5 stars

Michaela V. was a great help to me in finding a plan I didn't even know I was qualified for, so thank you to her! She was patient,kind and understanding of my needs and went above and beyond to help m... See more

Company replied

Rated 5 out of 5 stars

Brandy Clark is a lifesaver! I have been trying for three months to get my insurance issues fixed.I actually called her by accident trying resolve internet issues. After a very pleasant conversation... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Rated 5 out of 5 stars

Perfect Timing

I'm extremely happy that I just happened to call. Someone else had sold me a Humana plan, that wouldn't have worked for me at all. So you guys switched me out the day before my plan was to go into effect. Everyone was extremely helpful, super happy and extremely grateful.

April 30, 2026
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Reply from SelectQuote

We're happy to hear that we could assist you with your plan! We are grateful for your positive feedback and appreciate you taking the time to share your experience. It's great to know our team was helpful.

Rated 1 out of 5 stars

I haven’t gotten my cards and haven’t…

I haven’t gotten my cards and haven’t had any luck getting my information from calling. I’m very disappointed in this service!

April 16, 2026
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Reply from SelectQuote

The insurance company can take 10 - 14 days before they have plan benefit information to send out; thanks for your feedback.

Rated 5 out of 5 stars

Very helpful

Very knowledgeable and very helpful in making my needs known as to what I need

April 29, 2026
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Reply from SelectQuote

We appreciate you taking the time to share your feedback. We're happy to hear that our team was helpful in understanding your needs.

Rated 5 out of 5 stars

T was a very beautiful person in in heart and in speaking,he person that I spoke to was very…

The person that I spoke to was very knowledgeable very informative very cordial very understanding. Explain things that I could understand them easy and we’re sort of like a doctor with bedside manner a very good bedside manner.

April 29, 2026
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Reply from SelectQuote

We're happy to hear that the person you spoke with was knowledgeable, informative, cordial, and understanding. We appreciate your feedback and are so glad they explained things in an easy-to-understand manner. Thank you!

Rated 5 out of 5 stars

Good communication

Good communication, professional and honest polite individuals.

April 29, 2026
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Reply from SelectQuote

We appreciate your positive feedback and are happy to hear you found our team's communication professional and honest.

Rated 5 out of 5 stars

Christian McConner

Christian McConner, was great, I didn't know that I could upgrade my health insurance he walked me through it and I'm happy with my choice. A great big Thank you.

April 29, 2026
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Reply from SelectQuote

We're happy to hear that you had a great experience and that you were able to upgrade your health insurance. We appreciate you taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

They were great in taking their time so…

They were great in taking their time so I understood everything! Knowledge, caring and made sure I understood everything!

April 29, 2026
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Reply from SelectQuote

We're happy to hear that our team was knowledgeable, caring, and thorough in assisting you. Thank you for your positive feedback; we appreciate it greatly!

Rated 5 out of 5 stars

Long but worthwhile

The process was long, but with all the information gathered, it was well worth the wait. Super helpful and patient service from Robert Smith.

April 29, 2026
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Reply from SelectQuote

We're happy to hear that our service was helpful and that the detailed process proved worthwhile. We appreciate your patience and thank you for your positive feedback.

Rated 5 out of 5 stars

It took long time to go thru…

It took long time to go thru everything. 6 hours . Very nice people. Raymond especially Ja

April 29, 2026
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Reply from SelectQuote

We appreciate you sharing your experience and are glad to hear our people were nice. We'll review the processing time to improve our customer experience.

Rated 5 out of 5 stars

Things where explained to me so that I…

Things where explained to me so that I could understand all agents where very friendly

April 22, 2026
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Reply from SelectQuote

We're happy to hear that our agents were friendly and explained everything clearly. We appreciate you taking the time to leave us this positive feedback!

Rated 5 out of 5 stars

It was easy to do and I was helped…

It was easy to do and I was helped really well thank you

April 29, 2026
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Reply from SelectQuote

We're happy to hear that our assistance made the process easy for you. Thank you for your positive feedback; we appreciate it greatly!

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