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SelectQuote Reviews 16,932

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge, helpfulness, and kind demeanor, often highlighting exceptional customer service. Many people appreciate the personalized approach and the detailed explanations provided, making complex processes easy to understand. The overall service is described as outstanding, with consumers noting the efficiency and ease of their experience. However, some people mentioned issues with communication, such as dropped calls or difficulty hearing representatives. There were also occasional reports of prolonged phone calls and some customers expressed dissatisfaction with the contact process, including receiving unsolicited calls.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the agents for being... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for being knowledgeable, pleasant,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and patience of... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, informative,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report positive experiences, such as quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chen seemed knowledgeable however even though her speech is clear, she hásnt mastered the English language. That is a bit of a hindrance when talking about insurance. Theo Fletcher was awesome, not... See more

Company replied

Rated 5 out of 5 stars

Mr Mc Claskey was very helpful and kind he explained everything so I could understand what my new inc offers and which one is best for my medical needs. I would recommend Mr Mc Claskey to anyone that... See more

Company replied

Rated 5 out of 5 stars

Michaela V. was a great help to me in finding a plan I didn't even know I was qualified for, so thank you to her! She was patient,kind and understanding of my needs and went above and beyond to help m... See more

Company replied

Rated 5 out of 5 stars

Brandy Clark is a lifesaver! I have been trying for three months to get my insurance issues fixed.I actually called her by accident trying resolve internet issues. After a very pleasant conversation... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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Rated 5 out of 5 stars

William Meier was extremely helpful in…Customer Service

William Meier was extremely helpful in helping me choose the correct coverage today, He made it easy to understand. His customer service skills and attitude are exemplary. Well-rounded and personable; having William's expertise, strong character and pleasant tone made all the difference. I can't say enough about this representative. It was a pleasure. Thank you again.

May 4, 2026
Unprompted review
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Reply from SelectQuote

We're happy to hear that you had such a positive experience. We appreciate your kind words about the assistance you received in choosing the right coverage. It's great to know that the representative's expertise and service made such a difference. Thank you for your feedback.

Rated 3 out of 5 stars

Hard for seniors

It was a very long and drawn out procedure. As a senior it was very difficult to navigate.

April 24, 2026
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Reply from SelectQuote

Thank you for your feedback; it can be a long process

Rated 5 out of 5 stars

The gentleman that helped me out and is…

The gentleman that helped me out and is my worker was awesome. He knew his job very well

May 1, 2026
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Reply from SelectQuote

We're happy to hear that the person assisting you was awesome and knowledgeable! We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Family instead of an account.

The lady I spoke with ( I'm sorry I don't remember her name) was very kind and helped me with anything I didn't understand. It was like talking with a family member who had all the patience in the world; to listen to me or explain what I may or may not have understood. My experience made me feel comfortable enough to give my personal information to a total stranger and yet feel as though I had known them my entire life. Thank you for treating me like family instead of an account.

May 2, 2026
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Reply from SelectQuote

We're happy to hear that you felt so comfortable and well-supported during your interaction. It's wonderful to know that our team member made you feel like family. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Paul and Bree make a great team!!!!

Paul and Bree make a great team!!!!
Very polite and friendly, I didn't feel rush or pressured!!!!! Now. That last guy needs to train over he was very pushy when I said no to something.

May 1, 2026
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Reply from SelectQuote

We're glad you enjoyed your experience with our team! We appreciate your feedback regarding the pressure you felt and will address this to ensure a better experience for everyone. Thank you!

Rated 5 out of 5 stars

More than expected

Tammy my rep was so supportive and helpful. I’m receiving benefits and extras I never expected. Thanks to her patience and understanding my medical history she is a godsend.

May 1, 2026
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Reply from SelectQuote

We're happy to hear that you had such a positive experience. It's wonderful to know that the support you received was so helpful and that you're getting unexpected benefits. Thank you for sharing.

Rated 5 out of 5 stars

Everything is explained in full detail

Everything is explained in full detail. My question for promptly answered. Every representative I have spoken to have been so kind and considerate. I would recommend everyone try their service.

April 23, 2026
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Reply from SelectQuote

We're happy to hear that everything was explained thoroughly and your questions were answered promptly. We're also glad you found our representatives kind and considerate. Thank you for recommending our service!

Rated 2 out of 5 stars

Too many changes to my coverage

There's been too many changes to my coverage, and recently, I received a phone call about different coverage, it turned into a very long phone call, and being transferred from one agent to another. You need to simplify things.

April 24, 2026
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Reply from SelectQuote

Thank you for your feedback; we appreciate it

Rated 5 out of 5 stars

All the help I received from the entire staff

All the help I received from the several people I talked with. Very understanding and helpful with all the questions I had for them.

May 1, 2026
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Reply from SelectQuote

We're happy to hear that the assistance you received was helpful and that your questions were answered thoroughly. We appreciate you sharing your positive experience with us.

Rated 4 out of 5 stars

Friendly knowledgeable but a lot of…

Friendly knowledgeable but a lot of people I had to go through. They’re gonna connect me to the this person. Don’t connect me to that person verify you that you who you are several times several times.

April 28, 2026
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Reply from SelectQuote

Thank you for the feedback.

Rated 5 out of 5 stars

A suburb experiencery…

The agents that I spoke with were very knowledgeable, pleasant, and understood my need. They were able to find a Medicare program with very good benefits for me to participate in.

April 23, 2026
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Reply from SelectQuote

We're happy to hear that our agents' knowledge and understanding helped you find a Medicare program with very good benefits. Thank you for your positive feedback; we appreciate it!

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