I ordered a filter for my air purifier on 19rh feb and have had no updates at all , I have emailed 4 times and tried phoning,but the phone just kept ringing . I want my money back but no one is respo... See more
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Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues. Have only used dehumidifier for a short trial 4 hours. Very energy efficie... See more
Company replied
Ordered two Senelux Mini dehumidifiers, to deal with condensation in bedrooms. Despatch was prompt and so far, the devices look decent quality wise (reserve full judgement until they've been used more... See more
Company replied
Replacement pump for one with a different brand name but exactly the same dimensions. Pump was as described and arrived in the expected time. Pump works well pulling water through a filter system and... See more
Company replied
Company details
- Electronics Company
- Appliance Store
- Electronics Exporter
- Electronics Manufacturer
- Electronics Store
- Electronics Wholesaler
Written by the company
Based in Liverpool, Merseyside; Senelux is a luxury home electronics company that bridges the gaps between efficiency, sleek design and affordability with each and every appliance. We care about you and your home and, with a fantastic selection of products to choose from, we work hard to ensure that you have a home that you're proud of. Our signature range of dehumidifiers are now a staple part of any modern, UK home and with free UK shipping; we aim to ensure that your home comfort is secure for years to come. Together with our exceptional customer service team and knowledgeable expertise we know that we can help you make your home happier, healthier and stronger thanks to our exceptional range of home appliances. But if you're looking for something more than an exceptional dehumidifier, rest assured- we're here to help there as well. Electrical fans, energy efficient heaters and efficient air purifiers; there's more to Senelux than just our famous dehumidifiers. Our ultimate goal is to be your very own one-stop-shop for all things "home electronics." Versatile and robust are the best words to describe Senelux. A varied selection of departments all dedicated to you home comfort, with fast shipping and continued support- Senelux is a company that endeavours to put you first and foremost. Why settle for less than perfection when you're at home?
Contact info
Unit 5, 105 Boundary Street, L5 9YJ, Liverpool, United Kingdom
- 0151 245 9678
- info@senelux.co.uk
- senelux.co.uk
3.2
Average
67 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I was really impressed with the price…
I was really impressed with the price of this little unit and even more pleased when there was no delivery charge!
Dehumidifier arrived quick and is very easy to set up. It is so quiet that we leave it running in my daughter’s bedroom all the time. We’ve only been using it a week so far, but have been so pleased with it that we’ve ordered a second one for my sons bedroom.
December 29, 2023
Reply from Senelux
Hi Theresa,
We're so happy to read your great review. We really value every review and are always looking out for ways to improve our service and products. We endevour to keep our devices as quiet as possible so they are nice and quiet for your home. We wish you continued success on your dehumidifying journey and hope to keep bringing you exceptional quality, time and time again.
Thank you,
Senelux
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Quick and Simple Purchase
It was great value for the 4 bar grow light and arrived quickly and well packaged. The communication was excellent and I was able to ensure that someone would be available when delivered.
Hopefully my daughter will be able to use it to properly care for her plants.
December 27, 2023
Reply from Senelux
Hi Pottsy,
Thank you for the great review, we're always interested in what our customers have to say and we are taking great strides to maintain top-notch customer service. We're pleased that you are happy with your grow light and we look forward to providing you with similar, high quality products in the future.
Thank you,
Senelux
Quick delivery work well thank you
December 28, 2023
Reply from Senelux
Hi Susan,
Thank you for taking the time to review us. We really appreciate any feedback from our fantastic customers. We work hard to make sure that deliveries arrive promptly and that our expansive range of products are robust and efficiently operating before we send any products to you. Thank you for your review, we look forward to bringing you even more in 2024.
Sincerely,
Senelux
Good design
Good design. Being able to close it protects the fan blades. Also two speeds
December 21, 2023
Reply from Senelux
Hi Maggie,
Thank you for taking the time to review us. We really appreciate your feedback and your taking the time to give us a review. We are extremely pleased that you are happy with your purchase and we are even happier that you like the design of our products. We really push to make sure that our products work as best as they can for your home and your needs. We hope to see you again in the future.
Wishing you all the best,
Senelux
kept me informed
December 18, 2023
Reply from Senelux
Hi Paul,
Thank you for taking the time to review us - it's really appreciated and we value your feedback. We strive to make sure that everyone is kept informed and up to date on their orders from us. We really hope that you are happy with your order and we look forward to seeing you again in the future.
Sincerely,
Senelux
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THIS HEATER WAS A CHRISTMAS GIFT AND AS…
THIS HEATER WAS A CHRISTMAS GIFT AND AS I ENJOYED MY OWN HEATER I BOUGHT A FEW WEEKS AGO I DECIDED TO BUY ONE FOR MY DON IN LAW HE AGREED WITH ME ITS TOP OF THE RANGE GREAT HEAT GREAT VALUE TOP MARKS
December 15, 2023
Reply from Senelux
Hi Rosemary,
Thank you for your great review. We're beyond happy that you've been enjoying your heater and we're hoping that your son in law also enjoys his. It's a pleasure to see that you thought of us for your Christmas shopping and hope to supply you with more great appliances in the future.
Sincerely,
Senelux
Reply from Senelux
Hi Roger,
Thank you for your great review and taking the time to give us a review. We're very sorry that you did not get what you were looking for. We hope that we will be able to get more proudcts in stock for you in the very near future.
Sincerely,
Senelux
First class
First class. Everything was so quick and easy from ordering to delivery. Just started to use the dehumidifier and so far it’s working very well. Would definitely recommend.
December 4, 2023
Reply from Senelux
Hi Anne,
Thank you so much for your review and taking the time to reccommend our products and services. We're delighted to hear that you are happy with your purchase and look forward to providing you more high quality products in the future.
Sincerely,
Senelux
Compact and somewhat good.
The unit it small and compact so good to place anywhere. Nice colour changing light 👍 Collects a good amount of water.... All good apart from it is not quiet AT ALL !!! I have to just put mine on during the day.
December 6, 2023
Reply from Senelux
Hi Ms Barr,
Thank you for taking the time to leave us a review. We're happy that you are satisfied with the performance of our product and that it is meeting your needs. If you find that the product is making more noise than you would like, we are more than happy to refer you to our collection of articles on our website that could help you with a few tips.
Sincerely,
Senelux
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Good quality products
Found this company online and wasnt disappointed
Good quality choice, and prices.would recommend and definetly use again
November 28, 2023
Reply from Senelux
Hi Don,
Thank you for your great review, we're happy that you're satisfied with our products and service. We are hoping to bring you more and more exciting products in the future.
Sincerely,
Senelux
Dehumidifiers Look OK but Packing/Delivery Poor
Ordered two Senelux Mini dehumidifiers, to deal with condensation in bedrooms. Despatch was prompt and so far, the devices look decent quality wise (reserve full judgement until they've been used more) and are relatively quiet however, they nearly didn't arrive at all. The two units were poorly packed in a larger outer box, with no packaging to contain them and a single piece of badly fitted brown tape, across the top. The box was split open, almost from top to bottom on one side and the courier claimed it had been received this way. Either it wasn't packed correctly in the first place, or had been opened and resealed by the courier company.
November 27, 2023
Reply from Senelux
Hi Mark,
Firstly, we sincerely hope that you've had the chance to try out your mini dehumidifiers and are getting great results from them. We're very happy that you are happy with how the devices look and sound and wish you all the best when dehumidifiying.
We're shocked to hear that the packages arrived in such a state as we dispatch all of our items brand new and in high quality packages. We suspect that this may have been a result of damages sustained during transit and we're sorry that this happened to your order. If the products have received any kind of damage at all, please do let us know so that we can rectify this as soon as possible for you.
Sincerely,
Senelux
Reply from Senelux
Hi Dean,
We're so sorry that the shipping method may be slower than anticipated and we hope that you have since recieved your items and are very satisfied with your order? If there is anything we can support with when you have your order, please don't hesitate to get in touch.
Sincerely,
Senelux
Senelux tower heater
Delivery was as promised. Product looks good and works well with a good range of operational options. Fan option seems pretty weak.
November 17, 2023
Reply from Senelux
Hi AW,
Thank you for your great review, we're very happy that you're satisfied with your Tower Heater and hope you get plenty of use out of it this Winter. Be sure to stay nice and warm and we hope to bring you even higher quality items in the future.
Sincerely,
Senelux
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Goods arrived promptly as described.
November 22, 2023
Reply from Senelux
Hi Mary,
Thank you reviewing Senelux. We are very happy to hear that you were satisfied with our delivery process and speed. We look forward to bringing you more in the future.
Sincerely,
Senelux
I am giving 5 stars for easy ordering…
I am giving 5 stars for easy ordering as I don't use the Internet much and delivery was less than 24 hours after it was ordered
November 23, 2023
Reply from Senelux
Hi Kevin,
Thank you for taking the time to give us a review. We’re delighted to hear that you found our order process easy and our delivery quick. We look forward to bringing you more in the future.
Sincerely,
Senelux
It works really well.
November 16, 2023
Reply from Senelux
Hi Carlos,
Thank you for your review. It’s great to hear that you are happy with your purchase and we look forward to bringing you more quality appliances in the future.
Sincerely,
Senelux
Updated- Fault rectified
Ordered 12l dehumidifier last week.
Tried to put the wheels on....they don't fit, definitely holes are too small to fit the wheels in, thought that's ok I can deal with that, to find out that it collects no water. Was on for 6 hours straight in a room full of wet clothes and not a drop...
Customer service wasn't great.
UPDATE: After not receiving response, i searched clearpay (I luckily ordered through there) and it displayed an email address. I emailed my concerns and within minutes I received a reply apologising profusely about how I had been 'treated', he offered me everything he could plus a £50 gift card in which I had taken off the order for a replacement dehumidifier, he assured me he checked it all him self.
Recieved today and can say its working!!
Seems good so far and collecting moisture, nice and quiet too.
However I would say that their customer service isn't too great....
November 13, 2023
Reply from Senelux
Hi Joelle,
Thank you for taking the time to leave us a review. We are very happy to hear that you have received your dehumidifier and are enjoying your purchase. From your experience, we are working towards completely revamping our customer service to ensure that our customers are treated with the gratitude and respect that they deserve. We hope to here from you again in the future and we look forward to hearing how we can improve from all of our valued customers.
Sincerely,
Senelux
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Works really well and dries the washing…
Works really well and dries the washing in no time at all, and the customer services were really helpful and quick to respond , full marks to Adam
November 7, 2023
Reply from Senelux
Hi Phil,
We are so happy that you are satisfied with your purchase and hope to continue bringing you great products in the future.
Sincerely,
Senelux
The productive itself is good though
The productive itself is good though, a longer power cable would be better and not as quiet as i would like. However I had a faulty one where it would not turn off automatically. I sent 2 emails and they never replied so had to phone them in the end, after being passed to 3 different people, i manage to get a return note and return the item, and now even though i know they they have received it back i still have had no response or refund so yet again im chasing them to find out when i will get a refund. So good product overall not so good after care or communication from Senelux
October 30, 2023
Reply from Senelux
Hi Andy,
Thank you very much for your review. We are sorry that you were not satisfied with our customer service. If there is anything you would like to address please email our official email address, info@senelux.co.uk.
Sincerely,
Senelux
Good value,
November 6, 2023
Reply from Senelux
Hi Kelvin,
Thank you for your review, we look forward to bringing you more fantastic products in the future.
Sincerely,
Senelux
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