I ordered a filter for my air purifier on 19rh feb and have had no updates at all , I have emailed 4 times and tried phoning,but the phone just kept ringing . I want my money back but no one is respo... See more
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Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues. Have only used dehumidifier for a short trial 4 hours. Very energy efficie... See more
Company replied
Ordered two Senelux Mini dehumidifiers, to deal with condensation in bedrooms. Despatch was prompt and so far, the devices look decent quality wise (reserve full judgement until they've been used more... See more
Company replied
Replacement pump for one with a different brand name but exactly the same dimensions. Pump was as described and arrived in the expected time. Pump works well pulling water through a filter system and... See more
Company replied
Company details
- Electronics Company
- Appliance Store
- Electronics Exporter
- Electronics Manufacturer
- Electronics Store
- Electronics Wholesaler
Written by the company
Based in Liverpool, Merseyside; Senelux is a luxury home electronics company that bridges the gaps between efficiency, sleek design and affordability with each and every appliance. We care about you and your home and, with a fantastic selection of products to choose from, we work hard to ensure that you have a home that you're proud of. Our signature range of dehumidifiers are now a staple part of any modern, UK home and with free UK shipping; we aim to ensure that your home comfort is secure for years to come. Together with our exceptional customer service team and knowledgeable expertise we know that we can help you make your home happier, healthier and stronger thanks to our exceptional range of home appliances. But if you're looking for something more than an exceptional dehumidifier, rest assured- we're here to help there as well. Electrical fans, energy efficient heaters and efficient air purifiers; there's more to Senelux than just our famous dehumidifiers. Our ultimate goal is to be your very own one-stop-shop for all things "home electronics." Versatile and robust are the best words to describe Senelux. A varied selection of departments all dedicated to you home comfort, with fast shipping and continued support- Senelux is a company that endeavours to put you first and foremost. Why settle for less than perfection when you're at home?
Contact info
Unit 5, 105 Boundary Street, L5 9YJ, Liverpool, United Kingdom
- 0151 245 9678
- info@senelux.co.uk
- senelux.co.uk
3.2
Average
67 reviews
Hasn’t replied to negative reviews
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Reply from Senelux
Hi Sallyann,
Thank you very much for your review. We are delighted to hear about your satisfaction with your order and our delivery time.
Sincerely,
Senelux
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The 4 arm plant light is great
The 4 arm plant light is great, works well.
All I would say though, emailed Senelux a few times, no reply at all.
So if want support, might not be able to get.
Hope it doesn’t go wrong, although no reason to think it will
October 23, 2023
Reply from Senelux
Hi Anthony,
Thanks for leaving us a review. We are delighted to hear that you are happy with your Senelux purchase. If you require any assistance or have any enquires at all with your purchase, please send an email to info@senelux.co.uk.
Sincerely,
Senelux
Reply from Senelux
Hi,
Thanks for leaving us a review. We are delighted to hear that you are happy with your Senelux purchase and our delivery times.
Sincerely,
Senelux
I’ve not got it yet ??
October 23, 2023
Reply from Senelux
Hi Lesley,
We're sorry to hear of this. Having looked into your order, it seems that you have made your purchase through a third party seller on Amazon (techgenome) and not through Senelux directly.
I would recommend contacting Amazon Customer Support to help you with your issue.
Kind Regards,
The Senelux Team
Does the job well
Replacement pump for one with a different brand name but exactly the same dimensions. Pump was as described and arrived in the expected time. Pump works well pulling water through a filter system and heating the water to just above room temperature. This is the 3rd pump from 3 different sources and they appear to work well for 2 or 3 years which is about usual for this type of pump.
October 13, 2023
Reply from Senelux
Hi Al,
Thank you for taking the time to leave us a review. We're delighted to hear that you are enjoying your new water pump and that our delivery was exactly as you wanted. We look forward to bringing you more exciting products in the future.
Sincerely,
Senelux
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Secure website for financial…
Secure website for financial transactions, user friendly site and easy to follow. Dispatch of item was fast enough than expected. I will certainly recommend someone to purchase items from you and will do the same for myself. And the item received was exactly as depicted on your site, thanks so much for your custom.
October 11, 2023
Reply from Senelux
Hi Peter,
Firstly thank you for leaving us a great review, we really appreciate your input. We take security VERY seriously for our customers and we're delighted that you found our website to be both secure and efficient. We really hope that you are enjoying your purchase and we look forward to bringing you even more exciting products in the future.
Sincerely,
Senelux
Doesn’t seem very powerful
Doesn’t seem very powerful, but it is doing what I got it for.
September 12, 2023
Reply from Senelux
Hi David,
Thank you for taking the time to leave us a great review. We really hope that you are enjoying and will continue to enjoy your purchase. We look forward to hearing from you again in the future.
Sincerely,
Senelux
Reply from Senelux
Hi Rose,
Thank you for leaving us a review. We’re so happy to hear that you are satisfied with our delivery times and our commitment to quick dispatch.
Sincerely,
Senelux
Excellent customer service
Had a problem with my fan after more than a year...Senelux replaced with absolutely no quibbling Excellent
September 8, 2023
Unprompted review
Reply from Senelux
Hi George,
Thanks for leaving us a review. We are delighted to hear that you are happy with your Senelux purchase and our after-sales assistance. We look forward to bringing you amazing customer service in the future.
Sincerely,
Senelux
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They sent wrong size of wheels and…
They sent wrong size of wheels and ignore my request to replace the wheels
August 28, 2023
Reply from Senelux
Hi Hassan,
We're incredibly sorry to hear that there are problems with your purchase. It certainly wasn't our intention to ignore you however our customer services may have been overloaded at the time due to how busy we have been recently. I hope that you reach out again soon and we will be able to successfully help you with your order.
Sincerely,
Senelux
Ease and all in order
August 29, 2023
Reply from Senelux
Hi John,
Thank you for your great review, it is very much appreciated and we're always looking out for feedback so that we may improve ourselves. We hope that we'll see you again in the future and continue to please you.
Sincerely,
Senelux
What's not to Love!
Simple ordering process, great communication and fast delivery. Dehumidifier is working well, highly recommend.
August 22, 2023
Reply from Senelux
Hi Michelle,
We just wanted to thank you for leaving Senelux a great review and taking the time to do so. We're always looking for new ways to improve so every review helps. We're very happy to hear that you're enjoying your dehumidifier and hope that it provides you with years of moisture control in the future.
Sincerely,
Senelux
Happy with my purchase
Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues.
Have only used dehumidifier for a short trial 4 hours. Very energy efficient costing only 5p per kwh.
Water tank very easy to empty.
Casters make it very manoeuvrable.
So far, happy with my purchase.
August 10, 2023
Reply from Senelux
Hi Helen,
Thank you for taking the time to give us a review- as we're always looking for improvements to make, it's nice to know what we should be looking out for. We're very sorry that there were issues at the start but we strive to make your orders as hassle and pain-free as possible. Thank you for choosing Senelux and we look forward to brining you even more exciting options in the future.
Sincerely,
Senelux
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Great product and nice customer service
I bought one of their 12 litre dehumidifiers. I did buy a smaller version on Amazon last year, which I was happy with. So I thought I would buy one from Senelux directly as I prefer to give my money directly to a British brand rather than Amazon.
I had a few queries on the cost of running the dehumidifier and how the continuous drainage of the dehumidifier works. Senelux's livechat answered all these questions quickly and helpfully. So all in all, the experience was really positive, and I would purchase from them again.
August 8, 2023
Unprompted review
Reply from Senelux
Hi Alan,
Thank you for your great review, we really appreciate your feedback. Thank you as well from buying from our website, which is always undergoing even more quality of life improvements for our customers. It's great to hear that you're planning another purchase from us in the future and we certainly look forward to that day.
Sincerely,
Senelux
Not environmentally friendly
The company provides electronic devices, air purifier, but they do not provide the replacement filters. Customer service is non responsive. This creates a tribble customer experience, as well producing electronic waste and being harmful to the environment as the customer has to throw away the product after a few months. I am not even sure if this is in line with rules and regulations.
August 5, 2023
Unprompted review
Reply from Senelux
Thank you for taking the time to share your feedback regarding our company's electronic devices and air purifiers. We genuinely value the input from our customers, as it helps us improve our products and services.
We apologise for the inconvenience you experienced in regards to the unavailability of replacement filters and the lack of responsiveness from our customer service team. Your concerns are valid, and we understand the frustration this has caused you. We are actively working on addressing these issues to provide a better customer experience.
Regarding the environmental impact, we are deeply committed to sustainability and responsible product disposal. We acknowledge the importance of reducing electronic waste and protecting the environment. While we currently have a recycling program implemented for our products, we understand that it is essential to offer replacement filters to extend the lifespan of our air purifiers and minimize waste.
As for regulations, we take compliance very seriously. Our team is continuously reviewing and ensuring that our products and practices align with all relevant rules and regulations to provide safe and environmentally friendly solutions.
We assure you that your feedback has been heard, and we are taking the necessary steps to rectify the situation promptly. Our customer service team is being reevaluated and retrained to improve responsiveness and communication with our valued customers.
In the meantime, we would like to assure you that our HEPA fitlers last around 6-8 months with constant use. However. we would be more than happy to help you find compatible replacement filter for your air purifier through alternative means, and we will do our best to assist you in any way we can. Please get in touch here: info@senelux.co.uk
Once again, we apologise for the inconvenience caused and appreciate your understanding as we work towards making the necessary improvements. Your satisfaction is our priority, and we are committed to providing you with a better experience moving forward.
Sincerely,
Senelux Customer Service
Customer service not responsive
Seems like a decent product, but I am having some issues which would require customer service to clarify. I have been trying to contact them over 2 days, but unfortunately no response.
July 16, 2023
Reply from Senelux
Hi DR,
Thank you for your review. We are very sorry that we were unavailable to help you with your issue. We are currently undergoing a serious overhaul of our customer services capabilities and capacity to make sure that we can respond to every query in a timely fashion. I hope that you reach out to us again in the future and that your issue can be resolved in a satisfactory way.
Sincerely,
Senelux
Really impressed.
June 26, 2023
Reply from Senelux
Hi Tosin,
Thank you for your great review, we really appreciate your feedback. We are very happy that you are impressed with our range of products and are satisfied with your order. It's great to hear that our customers are happy and we look forward to hearing more from our satisfied customers in the future.
Sincerely,
Senelux
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Excellent buying experience free…
Excellent buying experience free delivery and the product looks great quality.
June 25, 2023
Reply from Senelux
Thank you sincerely for taking the time to share your feedback. We truly appreciate it! It is our utmost pleasure to have served you, and we are thrilled to hear that you had a positive experience with us.
Fan is a bit noisy .
June 18, 2023
Reply from Senelux
Hi Edward, I sincerely apologise for the inconvenience you've encountered. Your satisfaction is of utmost importance to us. We kindly request you to reach out to our dedicated team at info@senelux.co.uk. Our team is readily available and eager to provide you with the assistance you need. We are committed to resolving this issue promptly and ensuring your complete satisfaction.
The customer is not their priority
My tower fan arrived very quickly. But when I unpacked it And put it together I noticed there was a hole in the casing. I did plug it and it worked perfectly, it just didn't look great with a hole in it. I did use the contact form on the website. But I am impatient so the next morning 13/4/23 as I hadn't heard anything I phoned. The colleague I spoke too made a note of the problem and the call and asked me to email pictures of the fan. I did this. He did say they may offer a partial refund, which I did say would be easier than returning the item as it works. I heard nothing for a few days so called back on 17/4/23 I was informed they had seen the pictures and had decided to refund me £10, which I had not been asked if I would accept this and it was being paid back to my card. Well that was 8 days ago and I never received anything. This is really poor customer service. The sad thing is the fan is great, but would not recommend or use this company again.
April 10, 2023
Reply from Senelux
We deeply regret the inconvenience you have experienced and would like to express our sincere apologies. Your satisfaction is incredibly important to us, and we value your feedback. We kindly ask you to contact our dedicated team at info@senelux.co.uk. Our team is readily available and enthusiastic about helping you with any assistance you may require. We are fully committed to resolving this matter swiftly and ensuring your utmost satisfaction.
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