Serene Logistics Ltd 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

We were told that we would be contacted within 30 minutes to an hour before delivery. This did not happen, it was an hour later after the hour had passed before we were contacted. However, the deliver... See more

Rated 5 out of 5 stars

Very friendly delivery driver plus one, were so helpful too. Serene logistics did muddle up delivery date. But we got it early so all was ok

Rated 5 out of 5 stars

Daniel and Dill just delivered us our sofas and were the nicest delivery drivers we’ve had in a long time. Absolutely pleasure to deal with, so polite and so helpful. Would highly recommend this compa... See more

Rated 5 out of 5 stars

Great communication, rang and texted beforehand so I knew exactly when they would arrive. Had read the notes I added when ordering and were happy to follow instructions. Brought items into the specifi... See more

Company details

  1. Courier and Delivery Service

About Serene Logistics Ltd

Written by the company

Serene Logistics is a trusted player in the furniture delivery industry, providing an efficient two-man delivery service.

Our mission is to be the most sought after ‘two-man’ home delivery service provider in the United Kingdom. We offer UK wide delivery and drop shipping solutions for the furniture retail industry. Our solutions provide recognizably superior customer satisfaction.

At Serene Logistics, we are working with a renown strategic partner who is the market leader in development and implementation of end to end logistics management software. By clearly understanding the logistic needs of furniture retail businesses, our partner, together with input from Serene Logistics, has developed a simple logistic solution that can be tailored to individual players in this industry.


Contact info

All reviews

(285)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great service

Daniel and Dill are friendly and hardworking. Great communication around timing of delivery etc. Highly recommend.

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Delivered on time, called in advance to confirm address, and helped us get everything upstairs. Great service, thank you!!

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, rang and texted beforehand so I knew exactly when they would arrive. Had read the notes I added when ordering and were happy to follow instructions. Brought items into the specified room. Very friendly. Were able to answer questions I had about the item. Would highly recommend.

March 7, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Daniel and Dill delivered my gates this…

Daniel and Dill delivered my gates this morning. They were very courteous and arrived at the start of the delivery window having found my remote property without assistance unlike previous delivery attempts. Many thanks😄

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient Delivery

Email and text received prior to delivery with a 4 hour delivery slot. Arrived with delivery slot, very efficient service.

March 3, 2023
Advertisement
Rated 1 out of 5 stars

Terrible delivery

Terrible delivery! If I could give no stars I would. Wouldn’t listen to instructions, brusque & at times rude! Yes our address is difficult but hundreds of delivery drivers have found us over the years without me having to send my location via phone or indeed have to stand outside my house so they could see me!!
I honestly hope I never have to get anything delivered by them again! I can only say it was very stressful.

March 3, 2023
Rated 5 out of 5 stars

Amazing service from Dill and Daniel-…

Amazing service from Dill and Daniel- really friendly guys who went above and beyond- thank you so much! Was informed about their progress and they arrived exactly when they said they would- top level customer service!

March 4, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Delivery by Daniel and Dill

Delivery by Daniel and Dill. Very polite and friendly. They called and messaged before arriving. Delivery was made nice and early so the rest of my day was free. They took the bed to my room of choice upstairs. Lovely service. Thanks guys.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great Communication and Delivery

I've just accepted delivery of a new divan base for which Serene Logistics were appointed as the couriers/delivery company. In advance of delivery I received regular emails from Serene to check on delivery options, then confirmation, and a day before a re-confirmation that included an estimated time of delivery. On the day I delivery I received a few calls from Daniel, being one of the delivery guys to confirm an estimate time for delivery and updates. When it came to accepting delivery, both Daniel and Dill were friendly, courteous and respectful - delivering the divan to the room where it was to be used and not just dumping in the front doorway! It's great to see a company employing people who know how to engage with customers and delivery a customer focused service. Thanks Daniel and Dill.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Polite delivery men

Polite delivery men. Nothign was too much for them. Friendly, professional and helpful.
Called prior to arrival for delivery window.

March 2, 2023
Advertisement
Rated 5 out of 5 stars

Brilliant Service!!

Bed base delivered ahead of the scheduled time on the day. Received a call from the guys before then to check that was okay & giving me an exact time. Polite, courteous & friendly. Great service! Thanks guys.

March 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look