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See what reviewers are saying

Rated 1 out of 5 stars

Jokers but not funny. Made order for a very simple piece of plastic for a Concept 2. Got the order confirmation, never heard anything since. No response to a contact us via their web site which... See more

Rated 5 out of 5 stars

I don’t usually leave reviews, but when I do, it’s because I’ve encountered something truly exceptional. From start to finish, every time he comes, the experience has been nothing short of spot on. Th... See more

Rated 5 out of 5 stars

Dale visited us from Oxford over the past two days to service our equipment, and as always, he was incredibly helpful, efficient, and professional throughout. He was able to fix nearly all of the iss... See more

Company replied

Rated 5 out of 5 stars

Dale is always very helpful and professional and clearly explains what work has been carried out and what work still needs to be done. He is more than happy to help look into other issues on his visit... See more

Company replied

Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Gym
  4. Repair Service

Written by the company

Our mission is to provide top-quality servicing and maintenance solutions to fitness facilities across the UK. We strive to be the trusted partner for gym owners and operators, offering exceptional customer service, fast response times, and competitive pricing. Our team of experienced technicians is dedicated to ensuring that every piece of equipment we service is safe, reliable, and performing at peak levels. We are committed to delivering value to our customers, helping them achieve their fitness goals and enhancing their members' overall experience. As an extension of our services, we supply a range of gym equipment parts across the UK and Europe to independent gyms and home gym users.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

South west uk

South west uk
Reg did the service on our gym kit. Took his time and didn’t get in the way of our members unlike other service providers.
Let us know what parts we needed and the condition of the kit shortly after the service had finished. Didn’t have to wait weeks for a service report.

Definitely reccomend

November 20, 2024
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Thanks for the recommendation Elliot. It's great to hear!

Rated 3 out of 5 stars

Timeline on parts is a major issues

Timeline on parts is a major issues. But always have a great service off Ian real good engineer.

November 19, 2024
Unprompted review
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Reply from ServiceSport UK

Our first review for Ian! Thanks for sparing the time to share your feedback!

Rated 5 out of 5 stars

Customer service from ServiceSport is…

Customer service from ServiceSport is great. Nathan is very helpful during his visits and always willing to help and go extra mile. Also, the customer enquiry with email is equally quick on responses which helps with overall process in an efficient manner. Thank you for your continued support.

November 12, 2024
Unprompted review
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Reply from ServiceSport UK

Extremely pleased to hear this, thanks for taking the time to leave a review Pradip!

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Rated 5 out of 5 stars

Been working with Nathan for many years…

Been working with Nathan for many years now always a fantastic service of machines/equipment. Most importantly is the rapport he builds with the team making the process much easier for all involved.

From Mac

November 14, 2024
Unprompted review
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Reply from ServiceSport UK

Love to hear it, thanks Liam!

Rated 5 out of 5 stars

Service Sport has been exceptional!

Service Sport has been exceptional in maintaining the quality and functionality of all the equipment in our military gym. Their team, especially Nathan is thorough, professional, and incredibly efficient. They respond promptly to service requests and go above and beyond to make sure our facility runs smoothly and safely. Highly recommend Service Sport for anyone looking for equipment servicing and repairs!

November 11, 2024
Unprompted review
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Reply from ServiceSport UK

Thanks for the endorsement, Lydia. Feedback like this goes a long way and our team love to hear it.

Rated 5 out of 5 stars

Nathan is always professional and…

Nathan is always professional and willing to go the extra mile to help and support our facility.
He is always happy and positive which is great.
Amazing work ethos

November 13, 2024
Unprompted review
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Reply from ServiceSport UK

We love to hear it, Tom; thanks for the feedback! Never a truer word spoken!

Rated 5 out of 5 stars

faster than expected

faster than expected. perfect service hassle free

September 29, 2024
ServiceSport UK logo

Reply from ServiceSport UK

Great to hear, thanks for leaving a review!

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Rated 5 out of 5 stars

Dale - 5 Stars

Dale is always very helpful and professional and clearly explains what work has been carried out and what work still needs to be done. He is more than happy to help look into other issues on his visits too, which is really appreciated. Thank you very much!

October 1, 2024
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Amazing, we really need to make a statue of Dale!! Thanks for taking the time to leave a review Ben!

Rated 5 out of 5 stars

Dale is top bloke

Dale is top bloke. Came and sorted everything really quick :)

September 25, 2024
Unprompted review
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Reply from ServiceSport UK

Top bloke for sure, cheers Tommy!

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Rated 5 out of 5 stars

Dale at Service Sport

Dale is always very helpful and explains in great detail the work that he has carried out in an easy and understandable way,

September 25, 2024
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Thanks for taking the time to leave a review, Stephen. It's always great to hear our engineers spend time with our customers to explain the work we carry out!

Rated 5 out of 5 stars

Dale is really helpful when he comes to…

Dale is really helpful when he comes to our site, works hard and if there are other jobs that need doing he will do them. He left screws with us last time as the upholstery guys don’t seem to know how to put the screws back in. Just little things like that make keeping our gym to the standard it should be.

September 24, 2024
Unprompted review
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Reply from ServiceSport UK

Great feedback! Even better to hear that Dale has gone above and beyond for you to keep your gym equipment to such high standards! Thank you for sharing!

Rated 5 out of 5 stars

Great service from Dale at service…

Great service from Dale at service sport. Very polite and professional. Would like to have Dale everytime to fix any problems with the machines

September 24, 2024
Unprompted review
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Reply from ServiceSport UK

Thank you for taking the time to leave feedback Odette! Dale will be pleased to hear this!!!

Rated 5 out of 5 stars

Dale visited us from Oxford over the…

Dale visited us from Oxford over the past two days to service our equipment, and as always, he was incredibly helpful, efficient, and professional throughout. He was able to fix nearly all of the issues we had logged, including a cable machine that had only been reported yesterday! It's always a pleasure to have him on-site, and he's truly a valuable asset to your team.
Thank you

September 21, 2024
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Thanks for your feedback Elliott! Great to hear and we couldn't agree more!!

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Rated 1 out of 5 stars

Avoid

1.Complete lack of technicians
2. Long delays for fixing basic things
3. Extremely poor communication with customer and between each other
4. No customer care
5. Hang up when help accountable for long delays

September 4, 2024
Unprompted review

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